Access Ford of Corpus Christi - Service Center

Sd card was not working Mr buentello was courtesy and took care of the issue immediately. Very professional. Took on a weekday I was excited and very satisfied Have a ni Mr buentello was courtesy and took care of the issue immediately. Very professional. Took on a weekday I was excited and very satisfied Have a nice day This survey is a nuisance More

Took longer than expected Although not the dealers fault, I find the ford product to be of poor quality. For example, the battery barely lasted 3yrs., rusty spots on the hood, Although not the dealers fault, I find the ford product to be of poor quality. For example, the battery barely lasted 3yrs., rusty spots on the hood, window post come loose had to glue them back in place , navigation system very unreliable we use google or tomtom as a back up and the driver side sunvisor will not stay up out of driver line of sight. More

Satisfied Traveler We were mid trip from West Texas to Kingsville when our engine light came on just down the road from the dealership. We pulled in and were met by a fr We were mid trip from West Texas to Kingsville when our engine light came on just down the road from the dealership. We pulled in and were met by a friendly service rep. He wrote us up, informed us of the cost of the diagnostics, got it performed within 30 minutes, gave us a reasonable quote for the repair and we were on the road in little over an hour. More

Oil Change, etc Jennifer Brown was very helpful in taking care of the recall notices for my car as well as seeing that I had a good loaner to drive. Jennifer Brown was very helpful in taking care of the recall notices for my car as well as seeing that I had a good loaner to drive. More

Awesome The employees are always nice and greet you like your part of their family. They always have a smile on their faces. They are friendly and awesome. The employees are always nice and greet you like your part of their family. They always have a smile on their faces. They are friendly and awesome. More

friendly,courteous I was attended to quickly even though I did have an appointment. service was great also. good experience.the waiting time was very reasonable and appr I was attended to quickly even though I did have an appointment. service was great also. good experience.the waiting time was very reasonable and appreciate the employees More

Service Great service and not a long wait and the service hours are very convenient, especially on Saturdays because I work all week and Saturdays is the only Great service and not a long wait and the service hours are very convenient, especially on Saturdays because I work all week and Saturdays is the only time that I can take in the vehicles More

Oil Change Juan the service mgr I believe helped me with my Oil Change on Thurs 1/12/17 and was very courteous to me and was done before the ETA he told me which Juan the service mgr I believe helped me with my Oil Change on Thurs 1/12/17 and was very courteous to me and was done before the ETA he told me which was great. I was sitting in the waiting area in very comfortable chairs and watched TV while I waited. He came to me when the car was ready and went over everything and made me feel really important. He was excellent and yes of course I would recommend anyone to Access Ford. More

Dishonest assistant sales manager I took my 2014 Mustang in for a leaky water pump. I have an extended warranty with a $100 deductible and I do all of my own routine maintenance. Juan I took my 2014 Mustang in for a leaky water pump. I have an extended warranty with a $100 deductible and I do all of my own routine maintenance. Juan Buentello the assistant service manager called me back that afternoon and said that it was indeed the water pump and they were able to repair it under the Ford power train warranty, but the coolant flush wasn't covered under either warranty and it would be $165. Trusting, I told them to go ahead and fix it. I then researched my warranty to find out that coolant was covered with water pump repairs. When picking up the car, I explained this, and Juan said it was not part of the repair and it was extra but he told me about it because the car needed it. That is not the way he brought it up on the phone. I told him I agreed to necessary repairs, but nothing above what was required for the fix. I understood the $165 was replacing the coolant after the repair based on the way he said it. He continued to argue, so I asked for the Manager. As Juan walked off he rudely muttered, "I deal with this kind of thing all of the time." The managers last name was Byrne. He first accused me of trying to get a free coolant flush out of them, and after arguing again, he asked me what I thought was fair. I told them what I thought was right would be to not charge me the $165, as the way Juan pushed made it seem necessary as part of the water pump repair. But I said fair would be to charge me the $100 that I would have paid under my warranty. Byrne agreed to only charge me $100. I waited a few days to type this up, and after reading other negative reviews, I decided to write this up. I hope it helps others realize the deceptive selling techniques used by Juan Buentello. I will be taking my vehicles elsewhere from now on, too bad I can't use the shop around the corner from my home. More

A-1 vehicle maintenance service took my Taurus in about 8:00 am..Juan greeted and listened..he was very friendly, professional and attentive..my Taurus was ready in about an hour..th took my Taurus in about 8:00 am..Juan greeted and listened..he was very friendly, professional and attentive..my Taurus was ready in about an hour..the cashier was friendly as well..overall, very happy with the service and care that was given to me and my car. More