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Access Ford of Corpus Christi - Service Center

Corpus Christi, TX

4.4
1,584 Reviews

1,584 Reviews of Access Ford of Corpus Christi - Service Center

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December 09, 2020

Vehicle was ready in the time they said it would be Friendly staff always helpful. I will use your service again, when needed. Will recommend. More

by DIANECANTU0159
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Byrne, Roy Richter, John Hawkins, Larry Cluff
Dec 09, 2020 -

Access Ford of Corpus Christi responded

Thank you for taking the time to share your feedback with us, Diane. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Just minutes from anywhere in Corpus Christi! David Byrne Service Manager AccessFord.com 361-265-FORD

December 08, 2020

This dealership is full of wonderful people and superb craftsmanship. Thank you for the wonderful service. I will definitely be recommending Access to anyone in need of a quality repair. More

by JECAVAZOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Byrne, John Hawkins
Dec 08, 2020 -

Access Ford of Corpus Christi responded

Hello, Thank you for choosing Access Ford Lincoln of Corpus Christi, your feedback and rating mean a lot to us. We're glad Juan and our team were able to help, and we hope to see you again! Just minutes from anywhere in Corpus Christi! David Byrne Service Manager AccessFord.com 361-265-FORD

December 07, 2020

Great job by Juan Buentello and Elizabeth meeting my expectations and servicing my vehicle on a timely manner even though I brought vehicle in late More

by JOHN.LARA707
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2020 -

Access Ford of Corpus Christi responded

John, Thank you so much for your kind words in regards to working with Juan and Elizabeth, and for taking the time to leave us this wonderful feedback! Just minutes from anywhere in Corpus Christi! David Byrne Service Manager AccessFord.com 361-265-FORD

December 07, 2020

Fast dependable service. Liz and Roy were very helpful and quickly took care of my issue. Was treated with utmost respect. My vehicle was repaired in a very timely manner. More

by Clelleen
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Roy Richter
Dec 08, 2020 -

Access Ford of Corpus Christi responded

Clelleen, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Liz and Roy here at Access Ford Lincoln of Corpus Christi. Just minutes from anywhere in Corpus Christi! David Byrne Service Manager AccessFord.com 361-265-FORD

December 07, 2020

Roy got my truck in promptly. I got a ride home. I was picked up. My tuck was ready. I came home. Easy as pie. More

by 15894
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke Person
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roy Richter
Dec 08, 2020 -

Access Ford of Corpus Christi responded

Thanks for sharing your thoughts about your experience working with Roy here at Access Ford Lincoln of Corpus Christi. We appreciate your business and hope to see you again soon! Just minutes from anywhere in Corpus Christi! David Byrne Service Manager AccessFord.com 361-265-FORD

December 05, 2020

Roy richter gives amazing customer service. He is very personable, kind, helpful, informative, and also funny. Truck was fixed right the first time on time. Very satisfied. More

by JON46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Richter
Dec 07, 2020 -

Access Ford of Corpus Christi responded

Jon, Thank you for taking the time to share your thoughts on working with Roy and our team. We're glad to hear we delivered such a great service experience! Just minutes from anywhere in Corpus Christi! David Byrne Service Manager AccessFord.com 361-265-FORD

December 04, 2020

Service to my company truck was faster than I expected. Roy Richter is the go to guy when I need service for my personal and company trucks. Thanks for great service. More

by botrevino
Recommend Dealer
Yes
Employees Worked With
Roy Richter
Dec 04, 2020 -

Access Ford of Corpus Christi responded

It's great to hear that our team provided a pleasant and timely experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Access Ford Lincoln of Corpus Christi! Just minutes from anywhere in Corpus Christi! David Byrne Service Manager AccessFord.com 361-265-FORD

December 03, 2020

This dealership lacks quality customer service. I have yet to hear from the General Manager about issues I’ve been having for months. He follows up on these reviews with “I will be in touch with you...” y More

by FRANCES
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
David Byrne, Roy Richter, Craig Beverley
Dec 20, 2020 -

Access Ford of Corpus Christi responded

Hello Frances, Thank you for your feedback. We are disappointed to hear that your experience with us has not been a positive one, and we apologize for the communication challenges you have faced. I will be in touch shortly as I would appreciate the opportunity to try and find a way to turn this around for you. David Byrne Service Manager AccessFord.com 361-265-FORD

Dec 29, 2020 -

FRANCES responded

Mr. Byrne, Mr. Beverley left a similar response, almost 2 months ago, and neither of you have reached out to me. At this point, the only reasonable solution is for Lithia to take full responsibility for the issues I continue to have with my 2020 Navigator. Instead, you brush it off as performing “similar to like vehicles.” That is a very condescending way of saying “too bad; not our problem.”

December 03, 2020

ON TIME AND FIXED RIGHT THE FIRST TIME. WE HAD A BREAK DOWN AND ACCESS GOT US BACK UP AND RUNNING IN A HURRY. TRUCK RUNS GREAT. More

by TRUCKSALOT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Byrne, Roy Richter, John Hawkins, Larry Cluff
Dec 04, 2020 -

Access Ford of Corpus Christi responded

Thank you for your review, it's great to hear that our team was able to help and get you back on the road. We appreciate your business and our team looks forward to serving you again! Just minutes from anywhere in Corpus Christi! David Byrne Service Manager AccessFord.com 361-265-FORD

December 03, 2020

My experience with the Access Ford Service Department was outstanding. Juan is a awesome customer service oriented person. Dealing with Juan make the experience of needing repairs so much less stressful. Jua More

by ANZALDUA_FRANK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2020 -

Access Ford of Corpus Christi responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with Juan and the team, and we look forward to working with you again. Just minutes from anywhere in Corpus Christi! David Byrne Service Manager AccessFord.com 361-265-FORD

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