Academy CDJR

Academy CDJR responded

Thank you for your kind feedback! We're so glad to hear that our team was polite, helpful, and kept you informed about the status of your vehicle. Clear communication is important to us, and it's great to know that we met your expectations. We truly appreciate your business and look forward to assisting you again in the future!

Academy CDJR responded

Thank you for your kind words! We're thrilled to hear that you felt welcomed and appreciated the efficiency of our team. Providing excellent customer service and keeping wait times minimal are top priorities for us, so it's great to know we succeeded in making your experience a positive one. We truly value your feedback and look forward to serving you again soon!

Academy CDJR responded

Thank you for your glowing feedback! We're delighted to hear that you felt treated like royalty from the moment you arrived. Providing exceptional service and delivering on our promises is what we strive for every day. It was our pleasure to assist you, and we look forward to serving you again in the future. If there’s anything else we can do for you, please don’t hesitate to reach out!

Academy CDJR responded

Thank you for taking the time to share your feedback. We’re glad to hear that you typically receive great customer service and that your vehicle is returned cleaner than when it came in. However, we deeply apologize for the oversight regarding your coolant and power steering fluid levels. We completely understand your expectations when visiting a dealership, and we agree that these checks should be part of the routine inspection process. We also apologize for not following up on your email. You should have received a timely response, whether to explain the process or to offer reassurance about future visits. This is not the level of service we aim to provide, and we will be reviewing our communication processes to ensure this doesn’t happen again. If something arises, please email matt.murphy@drivechariot.com and adam.arredondo@drivechariot.com with any issues! We truly value your business and will make sure your remaining prepaid services are handled with the care and attention you expect. Thank you again for your constructive feedback, and we hope to continue serving you with improved service moving forward.

Academy CDJR responded

Thank you for taking the time to share your experience. We sincerely apologize for the repeated issues you’ve faced with your oil change, tire rotation, and the additional services you requested. It’s unacceptable that your vehicle was not returned as promised, and that you had to follow up to ensure the requested services were completed. This is not the level of service we strive to provide, and we understand your frustration. We will be addressing these concerns with our service department to ensure better communication and follow-through in the future. Your feedback is important, and we are committed to improving both our service and leadership to prevent this from happening again. We appreciate your patience and hope to have the opportunity to provide a more positive experience for you moving forward.

Academy CDJR responded

Thank you for your kind review! We’re glad to hear you had a great experience with our friendly team and appreciated the regular updates throughout the service. Keeping our customers informed is a top priority, and it’s wonderful to know it made a positive impression. If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you again in the future!

Academy CDJR responded

Wow, thank you for sharing such a fantastic review! We're honored to hear that this was the best service appointment experience you've ever had. Our team takes pride in being friendly, respectful of your time, and ensuring you're comfortable throughout the process. We're thrilled that Jordan went above and beyond to make your visit exceptional. Your recommendation means the world to us, and we look forward to the opportunity to serve you again in the future. Thank you for choosing us!

Academy CDJR responded

Thank you for your feedback. We sincerely apologize for the unprofessional experience you had with our service department. We understand how frustrating it can be when appointment times aren’t respected, and when communication is unclear. This is not the level of service we strive to provide, and we deeply regret that we did not meet your expectations. We take your comments seriously and will work to improve our scheduling, communication, and overall professionalism. Your time is valuable, and we will make every effort to ensure a more efficient and respectful experience in the future. Thank you for bringing these issues to our attention.

Academy CDJR responded

Thank you for your wonderful review! We’re thrilled to hear that you found our work fast, efficient, and reasonably priced. Providing a clean and comfortable waiting area, along with courteous service, is a priority for us. We truly appreciate your kind words and look forward to serving you again in the future!

Academy CDJR responded

Thank you for your kind words! We're so glad to hear our team was helpful, kind, and courteous while servicing your vehicle promptly. We appreciate your trust in us and wish you a wonderful holiday season!