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Abeloff Nissan

Bartonsville, PA

3.9
73 Reviews

3259 Route 611

Bartonsville, PA

18321

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Showing 73 reviews

June 05, 2023

What an extremely disgraceful business Abeloff has morphed into. We have been loyal customers for over 30 years, purchasing and leasing more vehicles than I can recall and using the service department More

by Stephanie Baier
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jia Chen
Jun 05, 2023 -

Abeloff Nissan responded

We're very sorry to read your feedback regarding your experience in buying out your lease. We do require customers to have our service department complete an inspection of a vehicle being bought out from a lease due to liability issues that could arise if we don't inspect the vehicles because of th e titling process involved. We apologize if that wasn't fully explained to you. We also have the ability to register and title vehicles in New Jersey as well through a third party company we use so we apologize for any disconnect or confusion that may have taken place for that. If you still haven't completed your lease buyout or have additional questions please reach out to either Nate Fitzgerald or Jeff Wasco at the dealership at 570-517-0200. Thank you for your feedback and we'd love the opportunity to earn your business moving forward!

Jun 05, 2023 -

Stephanie Baier responded

Nissan provided us with a free inspection at our home at our convenience. There was no confusion on our part about the registration. Mr. Chen told us in very plain language that the new process was too complicated and they couldn't do it. He clearly couldn't be bothered spending the time to complete the lease buyout because it wouldn't be lucrative enough.

Jun 06, 2023 -

Abeloff Nissan responded

Nissan will inspect lease returns for customers as you all were aware and sounds like utilized - however that inspection does not cover all items required for a PA State safety inspection that we do at the dealership for any/all safety and liability reasons. We're sorry that wasn't fully explained to you and that Jia wasn't more proactive to figure out a solution to get the vehicle registered and titled in New Jersey.

February 15, 2023

Terrible customer service. Buyers beware. Worst experience. Stay away from this business !!! Terrible terrible terrible More

by Sflashie5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Stephen
Feb 15, 2023 -

Abeloff Nissan responded

We're sorry to hear about your experience traveling in to see a pre-owned vehicle we had that another customer committed to purchase while you were on your way to us this morning. We have 20 sales reps across our stores that all have access to sell our pre-owned vehicles.

February 15, 2023

Go here if you LOVE wasting your time and driving 2. 5 hours ONE WAY just to be told the car was sold once you arrive. They will back peddle and say there "wasn't a deal yet", blame it on their 'sister d More

by MiniVanMom
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Steven
Feb 15, 2023 -

Abeloff Nissan responded

We're sorry to hear about your experience traveling in to see a pre-owned vehicle we had that another customer committed to purchase while you were on your way to us this morning. We have 20 sales reps across our stores that all have access to sell our pre-owned vehicles and another team member was working with another customer that committed to purchase it.

Feb 15, 2023 -

MiniVanMom responded

Are you joking? We were told we couldn’t put a deposit down but you took one from someone else 😂😂 We would have committed to purchasing it had we been allowed to. Do you think we drove 2.5 hours one way for fun? You’re a joke. No wonder your reviews are horrible 🥴

October 17, 2022

I have purchased 3 new vehicles from Abelhoff Nissan My 2020 Frontier has a problem with starting. When you depress brake and hit start button it doesnt always start. I wanted to get checked out before it More

by Kbrandmier
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service rep
Oct 18, 2022 -

Abeloff Nissan responded

We're very sorry to read about the issue you had with our service team - our service manager LeeAnn Krauss should have tried to reach you to get your Frontier in before you go to North Carolina. If you haven't heard from her please reach out to her at 570-517-0200 or lkrauss@abeloff.com. Thank you!

Oct 18, 2022 -

Kbrandmier responded

Thank you. Truck got taken in this morning but they tell me they cant find any problem.

Oct 19, 2022 -

Abeloff Nissan responded

Thank you for the feedback - is the issue something that you can duplicate easily and consistently? If it's an intermittent issue it can be difficult for us to duplicate it.

Oct 19, 2022 -

Kbrandmier responded

They called this morning and problem was a faulty switch. Many thanks to Service Manager LeeAnn Krause for getting involved and hopefully helping to rectify the problem.

Oct 19, 2022 -

Abeloff Nissan responded

Ok great to hear we were able to figure it out - thanks again for your feedback and continued business - enjoy your trip!

October 15, 2022

I’ve been a customer at Abeloff Nissan for many years . The customer service here is outstanding. My salespersons Ronnie and Will were very knowledgeable and helpful. I highly recommend Abeloff Nissan. More

by jpell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie and Will
May 26, 2022

As a young woman this dealership tried to sell me a used vehicle that had a rusted out bottom and frame, i took it to my mechanic who told me it would not last even 2 years and was a $15,000 used vehicle. N More

by Caroline
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott, Tim,
May 12, 2022

Abeloff Nissan Nissan dealer Bartonsville PLACE DETAILS Photo of Laurel C Laurel C just now This is the only review I have ever written. I am doing it bec More

by LC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Leeann Krauss, Scott Prue, Tim Mylan
March 07, 2022

They sold me a car with mechanical failures on my sunroof and tried to blame it on me. Charged me $95 to tell me nothing I didn’t already know. Horrible customer service I recommend no one to do anything her More

by Moriy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John West
Mar 08, 2022 -

Abeloff Nissan responded

We're sorry to hear about the issues you experienced with your vehicle and believe you've spoken with our General Sales Manager and Service Manager about it. We'd like to help you get the sunroof repaired and operational.

August 31, 2021

BUYER BEWARE. Once your vehicle is off of warranty the service dept. will find UNNECESSARY repairs and charge RIDICULOUS amount for parts and labor.Stay away!!!! More

by prasavage
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Dept
June 02, 2021

Absolutely no customer service. Was buying a used car, already chosen and test driven. After 4 hours, they still couldn't get the paperwork ready! More

by Aggravated
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff, Chuck
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