Abeloff Buick GMC
Stroudsburg, PA
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I paid a total of $661. 95 for something that should have costed around $200 Do not drop your vehicle off They had my truck for 16 days and were still unable to resol 95 for something that should have costed around $200 Do not drop your vehicle off They had my truck for 16 days and were still unable to resolve all of my issues I had to call multiple times just to get updates on the status of my vehicle which I’d then hear “we’ll call you back” and I never got those calls back. It was so bad I had to show up in person 3 times just to find out what was going on. Even better I never saw my vehicle in the bay when I showed up it was always sitting in the back parking lot with lack of attention. To further prove how horrible their communication is. When I spoke to the tech working on my truck (David), he didn’t even know the two other issues as to why I brought my truck their in the first place! He was only told about one concern and didn’t know I had told two service advisors I was there for 3 concerns! I provided diagnostic codes that they didn’t pay attention to and the code I gave them did end up being the issue. This fixed one of my issues which was literally plugging two connectors into a new part. They had also programmed a new speedometer I had. The programming is supposed to be $160. My other concern the heat was never fixed let alone ever even looked at in the 16 days they had it. Yet somehow I still ended up being charged $661.95 Robbery and I’ll never be returning More
Have been dealing with this dealership for decades and have purchased multiple new and used vehicles from them. Have many many great experiences with their service department going back to even when they have purchased multiple new and used vehicles from them. Have many many great experiences with their service department going back to even when they were Abeloff Pontiac/GMC. Although the personnel have changed over the decades the one constant remains. As the GMC slogan states they are "Professional Grade" More
I had my car in for a recall repair and the tech tried to say that the main part that the recall part was connected to needed to be replaced as it was leaking. I declined the repair as I do my own repairs. I say that the main part that the recall part was connected to needed to be replaced as it was leaking. I declined the repair as I do my own repairs. I pulled the part and discovered that the tech had pushed a rubber gasket in to make it seem like the part was leaking but it wasn’t, it was caused by the pushed in rubber part. They tried to rip me off for over $800. More
Once again bailed out by the professionalism and genuine customer concern of this service department and in particular Bob Hoffman. Had somewhat of an emergency need for immediate care for wife's car in pr customer concern of this service department and in particular Bob Hoffman. Had somewhat of an emergency need for immediate care for wife's car in preparation for an unexpected long journey. Which was dealt with demonstrating flexibility, concern and compassion. Got it all done in time for me to feel better about my wife's safety for her trip. Know that I can trust Bob Hoffman to do all humanly possible to take care of our cars. More
Dealt with Abeloff Kia for 10 years and now with Abeloff GMC. Great deals and great service. Treated like a king in my own castle, and when I enter Abeloff, I am still treated like a king. GMC. Great deals and great service. Treated like a king in my own castle, and when I enter Abeloff, I am still treated like a king. More
Have had a wonderful relationship with this dealership for decades. Have purchased multiple new vehicles and had years and years of great treatment by service department. Most recently service department for decades. Have purchased multiple new vehicles and had years and years of great treatment by service department. Most recently service department demonstrated understanding and compassion by taking care of issues with BOTH my wife's and my Terrains on consecutive days. More
I love the dealership I bought two trucks there so far always have a great experience tj is a great salesman to deal with and the service department is the best always have a great experience tj is a great salesman to deal with and the service department is the best More