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Aaron Ford of Poway

Poway, CA

4.5
140 Reviews

12740 Poway Rd

Poway, CA

92064

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Showing 140 reviews

August 05, 2023

Gary, Manny, Vishal and their team were great to work with - I had an excellent experience at this dealership and really glad I took the time to drive out to Poway to get a vehicle. They worked very hard More

by Kimberly B
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manny, Vishal, Vishal Sharma, Mulham Kodaimati, Gary Abajian
Aug 07, 2023 -

Aaron Ford of Poway responded

Kimberly, we're delighted to know that Gary, Manny and Vishal provided you with an excellent experience at Aaron Ford of Poway. We appreciate your kind words and are here if you need anything else!

August 03, 2023

Tim and Alfonso are both genuine and professional individuals who assisted me with my trade-in vehicle and purchase on a Ford Explorer. My experience was a smooth process and easy going. They answere More

by Camarov8
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tim Brown, Alfonso Galindo-Pellegrin
Aug 03, 2023 -

Aaron Ford of Poway responded

We're so glad to know that Tim and Alfonso made your trade-in experience smooth at Aaron Ford of Poway. We appreciate the recommendation, and we look forward to assisting you again in the future!

July 22, 2023

The entire staff at Aaron Ford of Poway understand customer service. Diego, Vishal, Alfonso, Gary, and Manuel went above and beyond to make sure we were taken care of. The team was friendly, professio More

by djrolandg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vishal Sharma, Alfonso Galindo-Pellegrin, Diego Vazquez, Gary Abajian, Manuel Alvarez
Jul 24, 2023 -

Aaron Ford of Poway responded

Thank you for the amazing review! We're so glad that our team at Aaron Ford of Poway provided excellent customer service and made sure you were taken care of. It's great to know that Diego, Vishal, Alfonso, Gary, and Manuel went above and beyond for you. We appreciate your kind words and are happy that we could make your purchase experience a positive one. Drive safely in your new car!

July 16, 2023

Tim answered all my questions and very patient with me during the process, I would recommend this dealership More

by Brenttacardon13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim , Alfonso Galindo-Pellegrin
Jul 18, 2023 -

Aaron Ford of Poway responded

Thank you for the great review! We're glad to hear that Tim provided excellent service and answered all your questions. We appreciate your recommendation, and we hope to see you again at Aaron Ford of Poway in the future!

July 12, 2023

Warning to not take your vehicle here they employ incompetent people at aaron ford of Poway, the second time we brought my wife's mustang in for an oil change they dropped the car off the lift and d More

by Arturoquartaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager
Jul 17, 2023 -

Aaron Ford of Poway responded

Hello Mr. Quartaro. At Aaron Ford of Poway, we strive to provide every customer with an exemplary car buying experience. We also deliver transparent, honest, and truthful service with utmost sincerity. At the time of signing legally binding paperwork, we offer every customer the option of getting a contract cancellation agreement on used vehicles. In your case, you decided against the optional contract cancellation agreement. The optional digital license plate was provided to you and included in the advertised price. We are open to hearing any additional concerns so that we may address them immediately. Thank you, Kriti Sharma - Business Operations Manager - kriti@aaronfordofpoway.com, (858) 748-1400 ext. 2321

July 12, 2023

The “Entire” service team at Aaron Ford were beyond professional, courteous and knowledgeable. Words can’t describe how effective and efficient they were. Thank you very much!!! More

by usbp22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Simmons
Jul 13, 2023 -

Aaron Ford of Poway responded

Thank you for the review! We're glad to hear that our team at Aaron Ford of Poway exceeded your expectations. Your kind words mean a lot to us and we hope to see you again down the road!

July 10, 2023

WARNING DON'T BUY A CAR HERE! LIARS AND CHEATS SELL CARS HERE IF I COULD STAND OUT FRONT WITH A SIGN ALL DAY EVERYDAY TO SAVE SOMEONE THE FRUSTRATION OF BEING CONNED I WOULD I WAS More

by Arturoquartaro
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tim brown , Vishal Sharma, Alfonso Galindo-Pellegrin, Gary Abajian
Jul 31, 2023 -

Aaron Ford of Poway responded

Hello Mr. Quartaro. At Aaron Ford of Poway, we strive to provide every customer an exemplary car buying experience. We also strive to deliver transparent, honest, and truthful service with the utmost sincerity. At the time of signing legally binding paperwork, we offer every customer an option to get a contract cancellation option agreement on used vehicles. In your case, you decided to opt out of the cancellation agreement. The optional digital license plate provided to you was included in the advertised price. We would love to listen to your additional concerns and will make sure that they are addressed immediately. Kindly call us back at your earliest convenience if any other matters need to be addressed. Thank you, Kriti Sharma - Business Operations Manager - kriti@aaronfordofpoway.com, (858) 748-1400 ext. 2321

July 06, 2023

Listed and Sold my special ordered car, to someone else without notifying me that my car was arrived to dealership. Never called back or emailed to notify me about status of my order after car was delivere More

by ZoRRo
Recommend Dealer
No
Employees Worked With
Vishal Sharma, Richard Kresge
Jul 12, 2023 -

Aaron Ford of Poway responded

We sincerely apologize for any miscommunication and inconvenience you experienced with your vehicle purchase. We strive to provide transparent and reliable service, so it's disappointing to hear that we have left the wrong impression. I would like to personally assist you with this matter, so please reach out to me at your earliest convenience. Thank you - Kriti Sharma - Business Operations Manager - kriti@aaronfordofpoway.com, (858) 748-1400 ext. 2321

July 06, 2023

Sold my special ordered Ford Maverick to someone else without notifying me that my car was arrived to dealership. Never called back or emailed to notify me about status of my order after car was delivere More

by mova33
Recommend Dealer
No
Employees Worked With
Vishal Sharma, Alfonso Galindo-Pellegrin, Jose Rodriguez
Jul 12, 2023 -

Aaron Ford of Poway responded

I want to sincerely apologize for the miscommunication and inconvenience you experienced with your order. We strive to provide excellent customer service, and this is never the experience we strive to offer. I will further discuss what went wrong internally to ensure matters like this do not happen in the future. In the meantime, I would like to speak with you directly and see what more we can do to make this right. Please reach out when you can. Thank you, Kriti Sharma - Business Operations Manager - kriti@aaronfordofpoway.com, (858) 748-1400 ext. 2321

July 02, 2023

Everyone at the dealership was very friendly. It was a no pressure experience. I would recommend them to all my friends and family. My salesperson, Tim Brown, was great to work with. If you need More

by william.beckelhimer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Brown, Vishal Sharma, Mulham Kodaimati, Jose Rodriguez, Mahyar Ghavami, Cameron Cole
Jul 03, 2023 -

Aaron Ford of Poway responded

Thanks for the great review, William! We're so glad to hear that you had a friendly and no-pressure experience at Aaron Ford of Poway. We appreciate your recommendation and we'll be sure to pass along your kind words to Tim!

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