Aaron Ford of Poway

Saleman Mark Bradley makes promises he fails to keep. TLDR: Do not submit a credit application until you have their offer in writing. On the 8th of December 2015, I submitted a request at Ford.com to TLDR: Do not submit a credit application until you have their offer in writing. On the 8th of December 2015, I submitted a request at Ford.com to locate a dealership to assist with my vehicle purchase. I received a response from Mark Bradley, of Perry Ford in Poway. Two days later, I spoke with Mark Bradley about my trade-in and the requirements I had for the new vehicle. The end result of that conversation led to Mark informing me that he had located three vehicles that met my specific requirements. I was clear that my intention was to trade in my old vehicle to purchase the new one and what I needed the financing terms to be. I was clear during our phone conversation and during our emails. I have those emails as proof of Mark’s acknowledgement that I had a vehicle to trade in. He said I need to bring the vehicle in to do the appraisal but that he would get all the paperwork and financing options in line. He said I should do the credit application online since that would speed up the process, especially since the three vehicle matches were quite a bit up North and would need to be delivered. He wanted to be sure we closed the deal before they were sold to someone else. At the time, Mark seemed to understand what I wanted and what I expected of him; hence my agreement to submit a credit application. On December 20th, I emailed Mark to let him know I would be at the dealership for an appraisal. He was unavailable that day and instead referred me to Paul; who would expect to meet me at 2pm. When I arrived at the dealership I was not able to meet with Paul because he was busy with another customer. Why was he busy with another costumer? Because he had no idea to expect me. Mark never told him. I was instead turned over to Mohammad to begin the appraisal process. Mohammad wrote down the VIN and checked the odometer. He did not test the vehicle further. The engine was never turned. I waited in his office while he went elsewhere with this minimal amount of information. Once he returned, he told me my car was worth a mere $7,500. Then he asked what I was hoping to get for it. Rather than engage him in the game of haggling from such a pathetic starting number I decided to leave with my vehicle. I emailed Mark that day, only for him to reply telling me that he never knew I was trading in a vehicle. I found this interesting considering that in all previous emails I was clear about the terms, vehicle, and trade-in for my purchase. He responded to these emails, further proving his acknowledgment of the content. It would be difficult to over state my frustration at this point. After being given the typical dealership run around by his other staff, wasting my time, I am then told by Mark (basically) that he had no idea what he was supposed to be helping me with. It takes a special breed of incompetence to suddenly forget an entire series of conversations, especially considering that the magical medium of email would allow him to refer to previous emails in mere seconds. The biggest issue with this whole interaction is the damage, however minimal, it has done to my credit score. Mark's faux sense of confidence in being able to help me based off my requirements and my terms for it all to fall flat due this man's blatant stupidity and inability to absorb information and communicate is disgusting. If he was unable to help me, then I would not have submitted a credit application. Plain and simple. But here I am with wasted time, a hit on my credit score and time wasted with a dealership that promised me the deal was doable. There's a reason car salesmen get bad reputations; it's because of clowns like this Mark Bradley and his fellow employees at Perry Ford. They're an absolute joke. More

magical Husband and I had the most magical experience with Wida and Francis these two magnificent women deserve the GEM (going the extra mile) award in all my Husband and I had the most magical experience with Wida and Francis these two magnificent women deserve the GEM (going the extra mile) award in all my years going to dealers I've NEVER experienced such professionalism and caring employees I WILL NEVER FORGET Wida! ! not only did she care enough to look for the right match she put me in a safe car, which is more than I can say for the idiots at Toyota Hyundai in National City, PERRY FORD POWAY really does care!! so yes i had a magical experience!! Thank you Wida and Francis More

Wita worked wonders for me I need to say that this place worked wonders for me and got me into a newer, more reliable vehicle. I am a single father with less than stellar credi I need to say that this place worked wonders for me and got me into a newer, more reliable vehicle. I am a single father with less than stellar credit. I was upside down with my current vehicle. I worked with various other dealerships all over San Diego, and all turned me away because of my credit and the amount still owed on my vehicle. Wita Alkass, in their special finance department worked some kind of magic and got me into a nice vehicle I could afford. She is the BEST! I cannot say enough good things about her and the staff at Perry Ford of Poway Go see Wita Alkass and Louise at Perry Ford in Poway, they will work hard for you and get you into a great vehicle More

Horrible Experience I pulled up to the service entrance and was totally ignored by the employees even though I was trying to flag someone down finally this woman comes up I pulled up to the service entrance and was totally ignored by the employees even though I was trying to flag someone down finally this woman comes up and says sorry we are short staffed because of the construction and we don't do walk ins you need to make an appt so she gives me her card and I called to make an appt it went straight to voicemail then I went on the website and called the main number the receptionist answered and I told her what I wanted then without saying Ill transfer you I thought she hung up so I waited then it sent me to another voicemail. I was extremely unhappy with their customer service. I am new to Poway and thought I would be able to take my precious girl (my mustang gt) there so now I have to drive all the way back to my old town of La Mesa to go to Penske Ford which used to be Drew ford there customer service is absolutely outstanding but Perry Ford I do not recommend it to anyone Horrible experience!!! #USNAVYVETERAN More

Our experience with Patrick Immordino was very enjoyable during our purchase of 2013 Ford Explorer. He provided outstanding customer service and made sure all our needs and wants were met. We started our se during our purchase of 2013 Ford Explorer. He provided outstanding customer service and made sure all our needs and wants were met. We started our search on the internet and Patrick tried to find a car with all our wants. We ended up special ordering the car and the entire process exceeded our expectations. Patrick is a valuable employee and made our car buying experience great! More

Refused to keep the Costco deal as referred. There was a lot of gamesmanship that included lying and they even falsely accused me of profanity and confronting one of their customers. Dealerships have a hor lot of gamesmanship that included lying and they even falsely accused me of profanity and confronting one of their customers. Dealerships have a horrible reputation in general. These guys deserve it. They behave like criminals More

Majid worked very hard to get my deal processed they way i needed and wanted it to be. I appreciate all his hep. The financing office was extremely nice and informative. Overall experience was excellent i needed and wanted it to be. I appreciate all his hep. The financing office was extremely nice and informative. Overall experience was excellent More

Mahjid Vahdati has been very responsive and helpful in selecting and obtaining my new vehicle. I’m happy with the service received at Perry Ford. selecting and obtaining my new vehicle. I’m happy with the service received at Perry Ford. More

Colin was a most pleasant person. He was very informative and truly was interested in what we desired in an automobile. He was very helpful in getting us the deal we desired. He is a great asset to your comp and truly was interested in what we desired in an automobile. He was very helpful in getting us the deal we desired. He is a great asset to your company. More

I was very satisfied with my experience. I spoke to the salesperson on the phone before I went to Perry Ford and he had a vehicle to my specifications ready for me to test drive. Well done! salesperson on the phone before I went to Perry Ford and he had a vehicle to my specifications ready for me to test drive. Well done! More