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Aaron Ford of Escondido

Escondido, CA

4.4
2,367 Reviews
Call Dealership (760) 582-2558

1717 Auto Park Way S

Escondido, CA

92029

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2,367 Reviews of Aaron Ford of Escondido

October 18, 2022

I brought in my truck for warranty work and was told the parts would be ordered. I followed up asking for an update and haven't received a response. Going on 2 weeks now. More

by teerav55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shannon Medina
Report | Print
Oct 18, 2022 -

Aaron Ford of Escondido responded

Good afternoon, I am sorry to hear this please give me a call at 760-208-6690. So we can resolve this. I just need to get some further information. Mike Tinsley Service Manager

October 18, 2022

Bad customer service, even with an appointment the wait is still long. You have to remind them to keep updating you about your vehicle. Even when my vehicle was ready, still took an hour to get my car out. More

by Erica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jerman Rodas
Report | Print
Oct 22, 2022 -

Aaron Ford of Escondido responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Erica, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Mike Tinsley Service Manager

October 18, 2022

The entire process went smoothly. Everyone is very nice and helpful. The buying experience was a pleasure. More

by huffman8470
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Martinez, William Gebbie, Ricardo Becerra, Josh Jamison
Report | Print
Oct 19, 2022 -

Aaron Ford of Escondido responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gosch Ford Escondido. Danny Meraz General Sales Manager

October 18, 2022

Great visit. I love the video I was sent showing the diagnosis. Vince and Sara were great! More

by deanneja123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince and Sara
Report | Print
Oct 19, 2022 -

Aaron Ford of Escondido responded

Thank you, Deanne! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gosch Ford Escondido. Mike Tinsley Service Manager

October 17, 2022

I am very much appreciative of the free service EUSD and Ford was able to provide me. Fast, convenient, and easy! More

by abautista1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Viktor Mazurenko
Report | Print
Oct 18, 2022 -

Aaron Ford of Escondido responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Viktor met your expectations. Thank you for choosing Gosch Ford Escondido, we look forward to having you as a valued customer for many years to come! Mike Tinsley Service Manager

October 17, 2022

Service appointment was easy to set up, they were ready for me when I arrived and work was done on time ad promised More

by Lgorter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Medina
Report | Print
Oct 18, 2022 -

Aaron Ford of Escondido responded

Thank you for choosing Gosch Ford Escondido. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mike Tinsley Service Manager

October 17, 2022

Gosch ford in escondido always takes care of my car needs, Viktor is helpful and friendly More

by rwjuan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Viktor Mazurenko
Report | Print
Oct 18, 2022 -

Aaron Ford of Escondido responded

Thank you! Viktor and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gosch Ford Escondido. Mike Tinsley Service Manager

October 17, 2022

I was not notified for seven days that my truck would be done and not touched for another week. Had I’ve been notified that you guys were not gonna be able to touch my truck for over two weeks I would’ve ne More

by Anthony
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Shannon Medina
Report | Print
Oct 21, 2022 -

Aaron Ford of Escondido responded

Anthony, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Mike Tinsley Service Manager

October 16, 2022

We had a great experience with Gosch Ford, our salesperson “Coach” and Fernando in finance. Thank you!!! More

by haro.fam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Martinez, Sean Sweeney, Rick "Coach" Hill
Report | Print
Oct 16, 2022 -

Aaron Ford of Escondido responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gosch Ford Escondido. Danny Meraz General Sales Manager

October 15, 2022

Terrible service, I Know for a fact that I need new brakes and it was not brought to my attention. This is the second time they’ve done this! It’s a safety hazard! Shame on me for giving them a second More

by ksagermark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shannon Medina, Jerman Rodas
Report | Print
Oct 19, 2022 -

Aaron Ford of Escondido responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Mike Tinsley Service Manager

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