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Aaron Ford of Escondido

Escondido, CA

4.5
2,336 Reviews

1717 Auto Park Way S

Escondido, CA

92029

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Showing 2,336 reviews

February 24, 2023

Called 3 weeks prior to schedule brake change. Went in on appointment date and Service Center did not know what I was there for that day, nor had any of the necessary brake parts on hand for my co More

by CC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miguel,
Mar 02, 2023 -

Aaron Ford of Escondido responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Mike Tinsley Service Manager

February 23, 2023

Useless. Had a smog code problem on my 1998 F150. Service rep said they could diagnose. A day later he calls and says they can't work on it - too old - they d More

by captainron
Recommend Dealer
No
Employees Worked With
Jerman Rodas
Feb 26, 2023 -

Aaron Ford of Escondido responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Mike Tinsley Service Manager

February 23, 2023

Quick and easy service was performed and great technician. Recommend to all my friends for service to be performed here More

by MIGUEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel
Feb 24, 2023 -

Aaron Ford of Escondido responded

Thank you for choosing Gosch Ford Escondido. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mike Tinsley Service Manager

February 22, 2023

I was told I couldn’t get tires until early March, however I talked to another service advisor and he got me in the next day. I was very happy to get in so soon since one of my tires had a nail in it More

by tommy1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Viktor Mazurenko
Feb 23, 2023 -

Aaron Ford of Escondido responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Mike Tinsley Service Manager

February 22, 2023

Fast and thorough. Recommended other services available and also explained what was necessary and what really wasn’t. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Viktor Mazurenko
Feb 23, 2023 -

Aaron Ford of Escondido responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gosch Ford Escondido. Mike Tinsley Service Manager

February 22, 2023

Service is good and easy to work with but the parts department is terrible and would not recommend to deal with. More

by asteward
Recommend Dealer
Yes
Employees Worked With
Mike Tinsley, Tony Salce, Jake Pool, Viktor Mazurenko
Feb 22, 2023 -

Aaron Ford of Escondido responded

Thank you for the positive feedback but we would like to get to the bottom of the parts issue. Please let me know what is the best way to reach out to you if you are available. Mike Tinsley Service Manager

February 22, 2023

I picked it up and my seatbelt was jammed. They took it in the back and managed to fix it after about 15-20 min. Couldn’t fix the rattle in my dash. Had it for 3 days and “couldn’t duplicate” More

by joelj01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shannon Medina
Feb 22, 2023 -

Aaron Ford of Escondido responded

Hey Joel, I’d like to find out more about your visit. We want to make sure all of our customers have the best experience possible. Please shoot me an email (mtinsley@goschmail.com) with your information so I can reach out to you. Mike Tinsley Service Manager

February 21, 2023

Jerman was friendly and helpful. And thanks for the Lyft home! Got the tires the next day. More

by jamesmummert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Medina, Jerman Rodas
Feb 21, 2023 -

Aaron Ford of Escondido responded

Thank you for your business and this review, James. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mike Tinsley Service Manager

February 21, 2023

I had a great experience working with the team at Gosch Ford to buy my Ford Ranger More

by Markarmstronglane
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danny Meraz, William Gebbie
Feb 21, 2023 -

Aaron Ford of Escondido responded

Thanks for your feedback on your recent visit to Gosch Ford Escondido. It's great to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you enjoy your new Ford Ranger! Danny Meraz General Sales Manager

February 21, 2023

Josh was very helpful and knowledgeable. Good sense of humor and down to earth, easy to talk to. More

by ipistone
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fernando Martinez, Josh Jamison
Feb 21, 2023 -

Aaron Ford of Escondido responded

It's great to hear that Josh was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gosch Ford Escondido! Danny Meraz General Sales Manager

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