
Aaron Ford of Escondido
Escondido, CA
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Overnight drop off for the Works service. Filled out night drop form and signed. Service rep calls 11am and asks what is the car there for and do I have an appointment. The form states why t Filled out night drop form and signed. Service rep calls 11am and asks what is the car there for and do I have an appointment. The form states why the car was dropped off and what is to be done. Car has many recalls that weren’t completed during the 3 days it took for a simple oil change. Please have someone read what is on the drop off form to the service advisor. More
All staff were professional and efficient. Up front I indicated no interest in additional up sells and to everyone’s credit they honored my request. The buying experience was excellent. Up front I indicated no interest in additional up sells and to everyone’s credit they honored my request. The buying experience was excellent. More
Josh and Bill at Gosch Ford Escondido went above and beyond for me today. After waiting 18 months for a Bronco, I got the news my order had been canceled. Josh listened to my sob story and somehow was beyond for me today. After waiting 18 months for a Bronco, I got the news my order had been canceled. Josh listened to my sob story and somehow was able to track one down for me. After getting the cancellation news I truly never thought I would be able to be a proud Bronco owner in this decade. Thank you Josh for making my dreams come true! Bill also made the purchasing process seamless and efficient. Our family will definitely be coming back here for all our Ford needs! More
The buying and after sale experience was second to none, everyone was incredible in explaining the truck, my options and getting me taken care of quickly and in a really great way. Thankyou guys! Total 5 st everyone was incredible in explaining the truck, my options and getting me taken care of quickly and in a really great way. Thankyou guys! Total 5 star experirnce More
Great service. Regularly kept me updated, and seamless delivery and pickup without any delay. Included a free exterior wash too, which I can say none of the SF Bay Regularly kept me updated, and seamless delivery and pickup without any delay. Included a free exterior wash too, which I can say none of the SF Bay area service centers offer More
I followed up and Luis Ortiz was very helpful once we discussed the issues with my truck. The vehicle drop off was easy and the pick-up was well communicated. I appreciate your work and I will be back fo discussed the issues with my truck. The vehicle drop off was easy and the pick-up was well communicated. I appreciate your work and I will be back for regular maintenance. More
Mike and Viktor were great! I even told my husband that it was so nice to have great customer service again after the pandemic! I was super pleased and they even washed my car f I even told my husband that it was so nice to have great customer service again after the pandemic! I was super pleased and they even washed my car for me which was a huge bonus! Nice work Gosch! I left feeling like you guys really cared! More