Aaron Ford of Escondido

Friendly sales staff The sales people we worked with made our purchase effortless and got us in and out within 1.5 hours. We negotiated the price we wanted over the phone. The sales people we worked with made our purchase effortless and got us in and out within 1.5 hours. We negotiated the price we wanted over the phone. When we arrived the vehicle and paperwork was ready to go. The only downside was the finance person. We specifically declined GAP insurance and the finance guy Robert still charged us for it on our sales contract. When we got home and realized his mistake, we called and asked for him to help us cancel it. He refused and told us we need to deal with Ford and their GAP insurance department. Very shady. More

Great experience We worked with Brain F here to buy a new vehicle. It was a great no pressure experience. The over all experience was excellent and we would definitely We worked with Brain F here to buy a new vehicle. It was a great no pressure experience. The over all experience was excellent and we would definitely recommend Brian and Ford of Escondido to anyone who asks us where we purchased our car. More

Awesome experience Teodoro Lozano and his team made my purchase experience an awesome one! Teodoro was very friendly and knowledgeable about the car business.. I would d Teodoro Lozano and his team made my purchase experience an awesome one! Teodoro was very friendly and knowledgeable about the car business.. I would definitely come back again and send my friends too! More

New car experience Brian was a really nice guy he had a lot of patience and friendly. He understood the kind of car I wanted. He was helpful in getting me ecactly what Brian was a really nice guy he had a lot of patience and friendly. He understood the kind of car I wanted. He was helpful in getting me ecactly what i was looking for. I now have a new car. Thanks Brian your the best. More

Terrible service rude rasist people I was at the service 10 minutes ago cause of my windshield wiper doesn't get water,they ask me live my car 3-4 hours for that small work,there were ve I was at the service 10 minutes ago cause of my windshield wiper doesn't get water,they ask me live my car 3-4 hours for that small work,there were very rude,doesn't care anything,and I told them I m really sorry to buy Ford Flex limited 5 days ago. More

Good deals Willing to negotiate a deal. Even late at night still made an offer. Left with what we wanted. Glad we drove 2 hours to get the deal we wanted. Willing to negotiate a deal. Even late at night still made an offer. Left with what we wanted. Glad we drove 2 hours to get the deal we wanted. More

Great The process took a bit longer than wanted but the service I received from Devin & Ray was well worth it. And I love my car! The process took a bit longer than wanted but the service I received from Devin & Ray was well worth it. And I love my car! More

Great car buying experience I just bought a truck for my business from Ford of Escondido. They had a few great deals and after looking at the numbers I couldn't pass this truck. I just bought a truck for my business from Ford of Escondido. They had a few great deals and after looking at the numbers I couldn't pass this truck. They were efficient, honest and very professional. I was in and out, which means a lot to a contractor. The sales person Anna was wonderful. She has an extensive knowledge of the features I was looking for and made the entire buying process fast and easy. Thank you Ford of Escondido More

Never been treated better. Nick Mathena treated me so well, that I can' wait to return for my next service! I strongly recommend him! Bravo, Nick. Nick Mathena treated me so well, that I can' wait to return for my next service! I strongly recommend him! Bravo, Nick. More

WARNING, Very poor customer service. This service department is the worst service I've ever experienced. First I've been taking my vehicle there ever since I bought it brand new. Recently This service department is the worst service I've ever experienced. First I've been taking my vehicle there ever since I bought it brand new. Recently I brought my vehicle in for warranty work and when I picked up my vehicle there was a door ding paint chip on the left rear door. Sean my service writer told me that they will take care of it don't worry. Dropped of my vehicle on a Wednesday to have the door ding fixed which Sean told me that it would be ready Friday. Friday cam no call what so ever so I waited till Monday to call and Sean is not there and my vehicle was still at the body shop. Sean calls me on Tuesday late morning to say that my vehicle was ready. I picked it up right before the service department closed which was dark at this time. I got to work the next day and went to put something in the back seat and noticed my left rear door panel is very dirty and has scratches on it. Also a few days after that I went to put something in the back hatch area and notice my rear deck lid cover is missing. I contacted Sean and told him about the door and the deck lid he told me to take it up with the body shop. I did not leave my vehicle with the body shop I left my vehicle with Ford of Escondido's service department thinking that my vehicle was in good hands WELL that's not true and they will not do anything about it. a part is now missing off my vehicle and which was there when I dropped it of for service. This dealership has really crappy phone etiquette as well. Every time I try to get in touch with Sean you leave a voice mail and nothing never a call back even when someone hand writes the message. This is also true with the service manager Grant. I left a message and what do you know NO return call. Ford of Escondido MAKE THIS RIGHT. More