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Aaron Ford of Escondido

Escondido, CA

4.5
2,336 Reviews

1717 Auto Park Way S

Escondido, CA

92029

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Showing 2,336 reviews

July 10, 2023

Watch out for excessive beyond maintenance manual recommendations. The Ford maintenance manual will tell you what is needed for your Mustang so long as you follow the recommended maintenance. Things More

by aprideoflyons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerman Rodas, Luis Ortiz
Jul 11, 2023 -

Aaron Ford of Escondido responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Please reach out to us at your convenience. Mike Tinsley Service Manager

Jul 14, 2023 -

aprideoflyons responded

Unless you intend to refund a sizeable amount of the $798 incurred as a result of unnecessary work performed there does not seem to be much we can talk about for a 2014 car with less than 45,000 miles on it. I will point out that when Luis input the work into the terminal that I never received a copy of the "work order" for my review. Luis also did not review what he was proposing as work to be done with me. Nothing! Both of these points are inexcusable. Had he done either, or both I would have had the better opportunity to review and remove instead of looking at a relatively small print card shoved in front of me on the desktop. Very unprofessional. Ford sent me a request to review as well. I have already submitted. I assume that they will share it with you. My appointment the next day with MY car went very differently . This is because I typed up the services I wanted done including a couple of items that I would service myself. Alejandro handed me a copy of the "work order" that I could review. He answered my questions after the service as well. I received a video walk through of my car. I got none of that with my wife's car.

July 10, 2023

Valet service, promptly, was great. Web update and movie were nice addition. Advisor was very clear friendly and responsive. More

by paul.s.smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Clark
Jul 11, 2023 -

Aaron Ford of Escondido responded

Thank you for choosing Gosch Ford Escondido, Paul. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mike Tinsley Service Manager

July 10, 2023

Quick service was excellent having a video report sent for the vehicle inspection report. Thanks More

by KatH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Viktor Mazurenko
Jul 11, 2023 -

Aaron Ford of Escondido responded

It has been a pleasure serving you, Kat. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gosch Ford Escondido; we look forward to having you as a valued customer for many years to come. Mike Tinsley Service Manager

July 10, 2023

Gosch these people are good polite timely and through. I'll be back for my next service More

by Fastfordpickup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Clark
Jul 11, 2023 -

Aaron Ford of Escondido responded

Thank you for the five-star rating for our service department. Please don't hesitate to let us know if we can be of further assistance. We're always happy to help. We appreciate your business. Mike Tinsley Service Manager

July 09, 2023

Adrian and Armando are the best! ! They were super knowledgeable, patient, and kind. I wanted a specific color and they were kind enough to make that happen!! Thank you both! More

by Dayna Oest
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Gonzales
Jul 10, 2023 -

Aaron Ford of Escondido responded

It's great to hear that we were able to help you, Dayna. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gosch Ford Escondido! Danny Meraz General Sales Manager

July 09, 2023

William Gebbie was friendly and professional, he showed us several key features of the car. I enjoyed the buying experience because William was excellent at giving me excellent information about the car an More

by adriankazigo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Gebbie
Jul 10, 2023 -

Aaron Ford of Escondido responded

It's fantastic to hear that William provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Gosch Ford Escondido! Danny Meraz General Sales Manager

July 08, 2023

Fantastic experience at Gosch Ford & I am LOVING my new Bronco! Thank you Sean Sweeney! More

by heatherbx3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Sweeney
Jul 10, 2023 -

Aaron Ford of Escondido responded

Congratulations on your new Ford Bronco! We are so glad that Sean had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Danny Meraz General Sales Manager

July 08, 2023

BACK AT IT! Adrian, Armando, Ricardo, Julio and Jessica and been a great team! They sold me my dream car at a great price. Yes, we haggled and negotiated for a d More

by Bballance0624
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessica Swenke, Ricardo Durazo, Armando Castaneda, Julio Juarez, Adrian Gonzales
Jul 10, 2023 -

Aaron Ford of Escondido responded

Thanks for your feedback on your recent visit to Gosch Ford Escondido. It's great to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Danny Meraz General Sales Manager

July 07, 2023

Drove two hrs from Indio, CA. Julio Juarez had the Bronco 2023 the we discussed out front in the VIP parking. He ran some numbers and gave us a very HAPPY DEAL!!! 👍🏼. We defini More

by andrew aldama
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julio Juarez
Jul 07, 2023 -

Aaron Ford of Escondido responded

Thank you for your business and this review, Andrew. We're happy to hear that Julio was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Danny Meraz General Sales Manager

July 06, 2023

Great to work with. Gave me every option to pick and find the car I have always wanted. I’ve worked with other Ford dealers who are all good but this dealship is great. More

by Bcilines
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danny and Noah, Sean Sweeney
Jul 07, 2023 -

Aaron Ford of Escondido responded

Thank you for choosing Gosch Ford Escondido. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Danny Meraz General Sales Manager

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