Aaron Chrysler Dodge Jeep Ram

Our initial contact with this dealer was through internet sales. We’ve done internet vehicle purchases for the last 20 years. This sale started just fine and we agreed on a price. The vehicle was still in sales. We’ve done internet vehicle purchases for the last 20 years. This sale started just fine and we agreed on a price. The vehicle was still in transit and when it arrived on the lot, we were contacted. We arrived at the dealership and chose the vehicle to purchase. Unfortunately this is where it got very arduous and shady. Not only did they not want to honor the price, they started the standard deception tactics that we all know of and the price grew by $10000. To shorten the story, we went back and forth for 3 hours and ended up back at the agreed price with the exception of requiring an added fee for an etched vin verification system that supposedly was factory installed. It wasn’t and it consists of stickers placed on the body parts. What a joke. We were told if we used our credit union extended warranty, they wouldn’t use OEM Mopar parts. We know that’s not true. We were told their extended warranty was a Mopar warranty, not true. Third party warranty through EG just like the credit union. The misdirection and deception was sad and only because we had driven a long distance did we decide to stick it out. The final hit was when we finally arrived at a price and then we’re told if we didn’t buy the dealer extended warranty, we couldn’t buy the truck. Incredible stipulation that we have never experienced. The positives were, we never had any angry discussions and all the people we dealt with were friendly, 5 in all. By the way, the representative assigned to close the deal had never closed a deal and she was thrown into the deep end. Very unfair to do that to a employee. This all ended fine when we finished with Jim in Finance. He was a true professional and finished the deal with ease. The really sad part is all this could have been avoided if they had just stuck with the agreed upon deal. I would never recommend this dealer for all these reasons. Maybe it’s this dealers philosophy. My recommendation is keep the friendly attitudes, stopping lying and train your staff so they can complete a deal without the games. We love the truck and it’s reflective of a great Ram product. If your dealership reflected the same quality, you would excellent. More

Took my Jeep in for some warranty work and Juan was very helpful and communication was spot on for having the work done. helpful and communication was spot on for having the work done. More

Very unethical and typical sleazy car dealer experience, give me the complete run around and never followed through with anything they said. Wanted to get a price on a Jeep Grand Cherokee and their pure ina give me the complete run around and never followed through with anything they said. Wanted to get a price on a Jeep Grand Cherokee and their pure inability to give me their actual price on it was baffling. Said they needed to take an application from me to discuss, ended up running my credit and then gave me the run around on price. Worst people to deal with, would highly discourage anyone from dealing with this dealership. Cars are a commodity, go to any other dealer that wont lie to you persistently like a stereotype of a 1990's car salesman. More

The price on cars.com was not honored. Price on cars.com was 47k and when I got there it was 72k was 47k and when I got there it was 72k More

Best car buying experience Sales force made us feel like care about how we felt about the dealership We will recommend them to others without hesitation care about how we felt about the dealership We will recommend them to others without hesitation More

Great service! Max was very helpful when I took my Jeep to get an oil change. They gave a complimentary car wash and vacuumed the interior, all looked good. to get an oil change. They gave a complimentary car wash and vacuumed the interior, all looked good. More

What a difference! They are the BEST in the I.E. hands down. No up sales or pushing you to get services your vehicle does NOT need. Works with customers while keeping them informed through out the duratio down. No up sales or pushing you to get services your vehicle does NOT need. Works with customers while keeping them informed through out the duration of the service! Outstanding customer service. 1ST visit but we will be returning! More

Max Monroy in service is awesome. Great service, friendly, timely, & accommodating. Service and repairs were done right the first time. Very satisfied & grateful for the great service! friendly, timely, & accommodating. Service and repairs were done right the first time. Very satisfied & grateful for the great service! More

Max is always helping me. Great Dealer service dept.Browning. It has serviced my 2012 Jeep since new. It has 249,500 miles on it. With their help it will go a few hundred more. dept.Browning. It has serviced my 2012 Jeep since new. It has 249,500 miles on it. With their help it will go a few hundred more. More

Max did a great job taking care of me. Expedited my oil change when I had something come up. Great service! I recommend this dealerships service. change when I had something come up. Great service! I recommend this dealerships service. More