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Aaron Chrysler Dodge Jeep Ram
Norco, CA
765 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 765 reviews
October 05, 2023
Lorena Galeana was helpful, efficient and answered all questions I had during my service. Appreciate her thoroughness and approachability. Will definitely return for future service! questions I had during my service. Appreciate her thoroughness and approachability. Will definitely return for future service! More
by ATLOPESRN
Verified CustomerEmployees Worked With
Lorena Galeana
October 04, 2023
This dealer would not honor the advertised price. They had required ‘add-ons’ that bumped the price way up. We even would pay cash and they declined. Was a bait and switch tactic to get calls on the They had required ‘add-ons’ that bumped the price way up. We even would pay cash and they declined. Was a bait and switch tactic to get calls on the vehicle. More
by Phillip
Employees Worked With
JUAN JOSE ALVARADO RODRIGUEZ
October 04, 2023
Nathan was my service advisor and he was very professional. He communicated very well and set me up with an Uber to get back home as a courtesy. professional. He communicated very well and set me up with an Uber to get back home as a courtesy. More
by jcent81
Employees Worked With
Nathan Williams
October 03, 2023
I was greeted upon arrival, and checked in within a few minutes. The service writer, Lorena addressed my service needs and was able to meet my requested delivery time. all repairs were completed to my sati minutes. The service writer, Lorena addressed my service needs and was able to meet my requested delivery time. all repairs were completed to my satisfaction. I would highly recommend this service department. More
by mikerocke
Employees Worked With
Thomas Ochoa
October 03, 2023
Joaquin listened to my issue and was courteous and professional. I was informed my car was ready for pickup sooner than expected. I would recommend the service department. professional. I was informed my car was ready for pickup sooner than expected. I would recommend the service department. More
by johnnyd411
Employees Worked With
Joaquin Parra
October 02, 2023
At first I liked this dealership, but the more I've come to work with them, the worse they get. When I first went to buy my car, they seemed to really car, and then as my time went on with them, they really to work with them, the worse they get. When I first went to buy my car, they seemed to really car, and then as my time went on with them, they really showed me more and more they could care less about my experience and mostly about making money off me. They even pit me against a fake buyer just to bring up my payments. I left and less than 2mins later, the manager, John, called me and said that if I could pay for all these extra add-ons that I DIDN'T want, that I would be able to have the car. My salesman, Miguel, called me the next morning and said he wanted to earn my business, even though I was really hesitant to come back, but I really wanted the car and Miguel said he didn't know anything about the fake buyer and felt bad. I did end up coming back and worked with Larry, the finance manager, where I was basically told that the price listed for the car online was only to bring people in and wasn't the real price and in order for them to make money, I would HAVE TO buy the extra add-ons. My monthly payment was MUCH MORE than I wanted to pay and was also told they couldn't finance my car through my credit union, which had the lowest rate....even though afterwards I found out that I could. I did like Cam, although he was young and pretty green (he rode with me and my friend during our test drive while texting Miguel on how I was liking the car). Cam was also nice enough to let me know about my spare fob key they found and put my license plate frame from my old car onto my new car. But he was pretty flakey in communication and I had to follow up several times. Miguel also became more and more flakey after I had purchased the car. I needed to get in touch with him as one of the side panels over my tires wheels was loose, to which he replied that it was only a clip that needed to be replaced. Later on, after reaching out to follow up several times (hearing not a tone back), I was told I had to GLUE to side panel on myself :( and that he would send me the adhesive, which PS, he never did. Shocker. I then took my car to Universal Mini when my break lights came on and it turns out the mechanic at Aaron didn't reset my sensor so I had to pay for the too...but Universal Mini is amazing so they didn't make me pay. HOWEVER, the side panel they did let me know was DOUBLE-SIDED TAPED onto my car.....and Aaron never disclosed that....so it wasn't just a broken clip. Sorry guys, but SHODDY job and I will NEVER recommend anyone to you ever. I did love Lynn the finance lady though...she was AMAZING and because she felt bad for me and my experience from xxxx, she gave me free 60000 miles extra extended warranty. other than that, this experience was horrendous. More
by WHITNEY
Employees Worked With
John (Manager, but don't know last name), LAWRENCE OJEDA, MIGUEL MARTINEZ, CAMERON CRAYTON, OMAR ALIMARI
October 01, 2023
Service Advisors are great, Max is the best. Other than that, it’s all down hill. They don’t seem to follow your request. They scratch your car and say it was there. Then convince you it’s not w Other than that, it’s all down hill. They don’t seem to follow your request. They scratch your car and say it was there. Then convince you it’s not worth repairing. I won’t be going back, it’s so hard to find a good dealer… More
by ItDoesntMatter
Employees Worked With
Doesn’t matter.
