AX Auto Inc.

We purchased a vehicle from this dealership and upon delivery it had a coolant light on. The tires rubbed due to the aftermarket suspension that was not disclosed and the lights were pointed directly a delivery it had a coolant light on. The tires rubbed due to the aftermarket suspension that was not disclosed and the lights were pointed directly at the ground so it was impossible to drive at night. We took the vehicle to the Infiniti dealership they had to replace a coolant sensor and reservoir, they said that the auxiliary battery was dead and needed to be replaced, they said that the 22 inch rims that were on it and the lowered suspension were the reasons why the tires were rubbing so we need a new rims and tires, they also said that the lights were adjusted up as far as they could and they cannot adjust them up further. New suspension was going to be $8000. We brought all of this to the attention of the dealership and they said there is absolutely nothing that they can do. It has been 45 days we still do not have a title the dealership won’t speak to us so we are going to proceed with legal action. Buyer beware do not buy from this dealership. More

I WOULDN'T RECOMMEND THIS DEALERSHIP TO MY WORST ENEMY! The car-buying process itself went smoothly, Karen was helpful and made purchase easy. However, that was the only positive part of this entire experi The car-buying process itself went smoothly, Karen was helpful and made purchase easy. However, that was the only positive part of this entire experience. Within the first month of ownership, the car I purchased has caused the following issues: broken seat motor, cylinder 1 and 5 misfire, faulty air intake, wheels were mounted to the car incorrectly, and the transmission needs $4,000 of work due to a faulty throw out bearing that has caused considerable damage long before I purchased the car. Does any of this sound like a vehicle that passed the advertised rigorous 150-point inspection? I don't think so. Also, I was sold an extended warranty when I purchased my vehicle, I've had extended warranties on my previous 2 cars. Come to find out, AX Autos sold me a warranty that my car is EXCLUDED from!! The warranty contract specifically denies coverage to vehicles with rebuilt titles. Since AX Autos specializes in selling rebuilt cars, you would think they would at least sell you a warranty that covers such vehicles. It's hard to believe that they didn't know they were selling unusable warranties. I can only imagine how many other people have been sold warranties that are useless, and will be completely uncovered when a mechanical fault occurs. I've been trying to get a hold of the general manager at AX Autos to process the cancellation of this extended warranty; countless phone calls and messages left, in-person visits, and emails later and I still can't get in contact with the person in charge. How can you manage a dealership and also be completely unreachable? If you're looking to purchase a used car, look far, far, FAR away from AX Autos. I paid over $15,000 to purchase headache after headache. Run away! More

The vehicle shows 14,000 miles but Carfax shows it has 24000 miles very sad untruthful 24000 miles very sad untruthful More

DO NOT BUY FROM THIS COMPANY! I bought the car 9/16, took for emissions 9/20 (it failed even though I was assured there was nothing wrong) , brought car back to be serviced 9/21. My car is still in the shop for emissions 9/20 (it failed even though I was assured there was nothing wrong) , brought car back to be serviced 9/21. My car is still in the shop (today is 10/4). I was given a loaner car....however they stated someone wanted to purchase it and would drive a new one out to me to switch....but when they got here the 1st loaner wouldn't start (not the battery bc it cranks but doesn't start) . So they were about to sell ANOTHER bad car. They sent out two more people to work on it in my driveway all day....only to leave it in my driveway without even a word to me. The owner was here as well and did not speak to me at all. The car has been here 3 days so far. IF YOU BUY A GREY 2012 HONDA CIVIC FROM THEM, JUST KNOW IT WAS BROKEN DOWN IN MY DRIVEWAY RIGHT BEFORE YOU PURCHASED IT. I have requested a full refund and just them to keep the Caliber I purchased bc I have absolutely no faith that they will give me my car in drivable condition. I am filing a report with the BBB. STAY AWAY FROM THIS COMPANY!!!! TELL EVERYONE YOU KNOW!! More

Great dealing with them fast friendly def would recommend them to all go get ur next vehicle from them !!!!!!!!!!!! U wont regret it great dealership them to all go get ur next vehicle from them !!!!!!!!!!!! U wont regret it great dealership More

I went to Atlanta (from NC) in early August to purchase a vehicle for my granddaughter, who after graduating from college in June, was starting her first career job in early September. The vehicle was exact vehicle for my granddaughter, who after graduating from college in June, was starting her first career job in early September. The vehicle was exactly as promised, but even after my payment check had cleared and the vehicle had been transported to me, there were difficulties with the new title. My primary salespersons were Sami and Lachelle, both of whom were completely professional and helpful, but it was Abrar (and Oksana) who went to extraordinary lengths to get the paperwork corrected and sent to me by overnight FedEx. Abrar especially went FAR, FAR BEYOND EXPECTATIONS, and deserves the most special recognition for his efforts. I am beyond satisfied and delighted with the way in which AX Auto handled my purchase, and give them my highest endorsement, with very special thanks to Abrar. Review by D.W.Torrington, Chapel Hill, NC. More

Abrar was so helpful with our car purchase experience. I wasn't even the purchaser, and he couldn't have been nicer as he helped navigate the complexities of re-titling the car across state lines. He was re wasn't even the purchaser, and he couldn't have been nicer as he helped navigate the complexities of re-titling the car across state lines. He was responsive, communicative, polite, and did what he said he'd do in a timely manner. I was so impressed! More

Discrimination I went in to test drive a 370z and decided that I liked the car a lot. They said they were running my credit report. When the man came back, he said t I went in to test drive a 370z and decided that I liked the car a lot. They said they were running my credit report. When the man came back, he said that they could not approve me because I have late payments on my record. I know that was xxxxxxxx so I just left. Had they ran an actual credit check and found accurate information, he would have seen that I made double and early payments on the last car I financed and owned also that my credit score is well over 680 and that I have already owned 2 cars and make great income. They were discriminating against me because it was hot that day and my curls fell out my head making me look a hot mess. It was their loss because I found the same car at Ed Voyles for a cheaper price and much nicer staff! More

Great experience buying a car! Cortez Woodard was great. Easy to work with and made the experience rememberable. He’s the man! 10/10 I recommend! Easy to work with and made the experience rememberable. He’s the man! 10/10 I recommend! More

Lachelle was awesome to work with! I highly recommend dealing with her! Very professional and great customer care! She and Ax Auto are Amazing and care about dealing with their customers dealing with her! Very professional and great customer care! She and Ax Auto are Amazing and care about dealing with their customers More