AP Fairfax

Nightmare getting the title, Then Bill of sale was from AP Fairfax but the title was from a different company. DMV would not register or title the car. AP Fairfax said they would fix the problem. They ha AP Fairfax but the title was from a different company. DMV would not register or title the car. AP Fairfax said they would fix the problem. They have not. Stay away from this sham of a company More

Mr. Max owns this used Car Dealership. His son Ali has an adjoining business and does wheel work in the back of his father's dealership. If any of Max's used cars need wheel work, Ali does it. I called Ali o adjoining business and does wheel work in the back of his father's dealership. If any of Max's used cars need wheel work, Ali does it. I called Ali on 11/23 for help with a cracked wheel that was leaking air (diagnosed by Mr. Tire). He told me to drop the Car off on Thanksgiving and he would repair it Friday. I told him it was important to have it done fast, but correct because I was moving and driving my car to Texas the next week with my 4 year old daughter. He understood and said he'd call me the next morning. By Friday at noon, I hadn't heard from Ali. I called him, he said the repair would be done by the end of the business day 5pm. At 4pm, I go down to the shop. He is in disarray and disheveled. The place is a mess. He walks me across the hall to his father's dealership to show me that his weld machine is broken/clogged and he needs to fix it before he can repair my car. He charged me $225 for the repair. I drove across country with my baby on what I now learn was a shotty weld job. See link to the video that I took at the Goodyear Service Center, when my tire went completely flat, Less than a month after Ali's "repair". I had to take it to another repair shop and get a rental car during the holidays. They were also astonished at the poor weld job. One tech said. This person is not a welder. He just has a weld machine. I called Ali to request a refund. I sent him pictures and the video. He refused. He said should have driven my car back to Virginia FROM TEXAS (where I now reside) for him to take a look at it. Thank God that I didn't end up stranded on the side of the highway with my baby, or even worse a accident from a blow out. Please don't take your car here if you value your money or your life. Here is a link to the video of Goodyear Service Center talking about this weld job. https://photos.app.goo.gl/fDKdgooVjpPa5tYN6 More

I I purchased an S65 2007, it took 60 days to get tags, and DON'T BELIEVE the lies. The service work that should have been done at the time of purchase was not performed check the engine light went tags, and DON'T BELIEVE the lies. The service work that should have been done at the time of purchase was not performed check the engine light went off only to come back on again. They took my money with no problem but the service to get my car corrected or to get my tags was horrible. More

Never contacted me, sent a "follow up" email begging for a good review and claiming they had irrefutably offered me "top-notch" customer service. Found a truck at a dealership in North Carolina, glad I was a good review and claiming they had irrefutably offered me "top-notch" customer service. Found a truck at a dealership in North Carolina, glad I wasn't limited in choices because I don't trust this dealership to sell me a car much less care after. More

Problem after problem with expenses for me vehicles not being serviced! Get car inspected B4 buying. being serviced! Get car inspected B4 buying. More

I just traded in and purchased an car from AP Fairfax. This has been great experience. Zack Owens has been most helpful with this experience. Thanks so much for your professionalism and knowledge. This has been great experience. Zack Owens has been most helpful with this experience. Thanks so much for your professionalism and knowledge. More

AP Fairfax is a great dealership. I contacted zack about the SL550 they had in inventory, purchased the vehicle and it was shipped to me in 3 days. Great experience thanks Zack. the SL550 they had in inventory, purchased the vehicle and it was shipped to me in 3 days. Great experience thanks Zack. More

My sales guy Zack was definitely on point and was very knowledgeable about his work. The customer service was great!! Definitely go check him out knowledgeable about his work. The customer service was great!! Definitely go check him out More

Zack Owens (General Manager) offers professionalism a Zack Owens (General Manager) offers professionalism a commitment to ensuring he gets the best rates for you when buying a car. I am truly grateful th Zack Owens (General Manager) offers professionalism a commitment to ensuring he gets the best rates for you when buying a car. I am truly grateful this man was at the Dealership I randomly called from a google search. Zack makes the entire process painless. He provides excellent service and is extremely honest very rare when dealing with people who sales car. Definition of Excellent service. More

Do not trust these people!!! The worst customer service I’ve ever experienced. I hope whoever reads this review will rethink twice if they want to go through the headache and nerves I had to deal with work I’ve ever experienced. I hope whoever reads this review will rethink twice if they want to go through the headache and nerves I had to deal with working with Max and Ali. I can’t express enough how disappointed I am from their rude and unprofessional attitude. They sold me a car with pre-existing conditions and never took the responsibility to fix it. I got an Audi A5 with consuming oil issues - I brought it to their shop 3 times within the first 30 days of purchase and all they did was keep charging me for any mechanical work but never fixed the issue – who does that? The even replaced the water pump and 4 months later it started leaking and aging and had to be changed - they charged me for that labor too. If you are looking to work someone who you can trust and expect an ethical service – don’t buy cars from AP Fairfax! More