ALM Roswell

I had the most wonderful experience David and Donald took customer service to a new level ...they treated me like a queen. Thanks for everything. customer service to a new level ...they treated me like a queen. Thanks for everything. More

Faisal has been great in all areas: customer service, pricing. He made sure his clients are walking out with a smile on their face. He has presented with fantastic professionalism and expressed friendlin pricing. He made sure his clients are walking out with a smile on their face. He has presented with fantastic professionalism and expressed friendliness at the same time! I would recommend all my friends and family to visit this dealership for their next car purchase! More

I was interested in a Black Mercedes GLK 350 2012 with 12000 miles and price on Autotrader of 29991. The same vehicle was on ALM website for 31991. I had a question about the vehicle having a sunroof. I s 12000 miles and price on Autotrader of 29991. The same vehicle was on ALM website for 31991. I had a question about the vehicle having a sunroof. I sent an e mail asking about the sunroof. I received a response from Mike Freeman asking for my phone number but never answering the question. I responded with my phone number but explained that in my job I work 9 to 9 and cannot accept personal phone calls. I again asked about the sunroof but did not receive a reply. I again sent an e mail to Mike saying that I would be at the dealership the next day to view this GLK and to please call if there was a problem. (I was driving 110 miles from Greenville SC) I did not receive a phone call. I arrived at the dealership and Mike was not around. I spoke with another salesman whose name I did not get. He was not familiar with the GLK I was interested in. I showed him the pages I had printed out from Autotrader and the ALM website. He said he thinks the vehicle was sold about 7 to 10 days ago. He called their other dealership to see if it was there but they had none in stock. Fortunately I had plans to visit other dealerships in the area and I found the perfect GLK 350 several miles down the road. The vehicle I purchased was removed from Autotrader and the dealers website the next morning. The GLK still remains on Autotrader and the ALM website a full two weeks after it was supposedly sold. More

Let me just say, I am not one to just hand out 5's on a survey, Don and ALM earned every one of them!!! Both times.....I just bought a car from ALM with, Don Zorn for the 2nd time. This experience was ju a survey, Don and ALM earned every one of them!!! Both times.....I just bought a car from ALM with, Don Zorn for the 2nd time. This experience was just as wonderful, actually, even more wonderful than last time. I loved the G35 so much that I returned 4 yrs later to buy a G37. Don was so patient, as my schedule can sometimes be unpredictable. **Sorry Don for the all the times I said I was coming by and could not make it :) ** And as I kept changing my mind about convertible...not convertible....convertible. :) he just kept smiling and helping me decide which was right for me. I have never heard of anyone having as pleasurable of an experience as they have provided while buying a car. When I left there I had no regrets! I am very happy, I feel like I got a great deal on the car on the perfect car for me! I would highly recommend Don, at ALM to everyone I know that wants a new car at a great price and a fast painless experience. I know I will definitely see ya next time, Don! :) More

Don was extremely helpful and made the entire car buying experience a pleasure. He was very understanding that there are two sides to any negotiations and made it a painless experience from the very beginn experience a pleasure. He was very understanding that there are two sides to any negotiations and made it a painless experience from the very beginning. I would recommend Don to anyone I know who is looking to buy a car. More

Garrett was a pleasure to work with everything he said he would do he did, for anybody out their who think the days of a honest car salesman is long gone need to drive straight to ALM and ask for Garrett Ban would do he did, for anybody out their who think the days of a honest car salesman is long gone need to drive straight to ALM and ask for Garrett Banks. It was a pleasure to work with him and he was fast and work hard to make sure we left with a purchase we were happy with and I must say we are grateful for a person of such high integrity and class. More

Our experience at Atlanta Luxury Motors was pleasant from the time we drove onto the lot. Don Zorn was very friendly , knowledgeable about the vehicles and personable to me and my wife. Don is one of few sal the time we drove onto the lot. Don Zorn was very friendly , knowledgeable about the vehicles and personable to me and my wife. Don is one of few salesman who does not call harassing you to buy from them , he was very patient to allow my wife and to review our options before we purchase a vehicle from ALM. Thanks Billie and Marion More

After having Don Zorn get my son a great deal a few months ago, my wife and I specifically looked up Don as our sales associate for our deal. We traded in our 2005 Jag S-type for a 2010 E 350 from Mer months ago, my wife and I specifically looked up Don as our sales associate for our deal. We traded in our 2005 Jag S-type for a 2010 E 350 from Mercedes-Benz. Don is extremely professional, personable, and knowledgeable about the specific details for the cars. He provided us with all the information we needed to make our own informed decision. This was a no hassle, low pressure sale that I think benefited both myself and the car dealership. I intend calling on Don for all of my future car needs. More

The amenities promised in the car were not there. We were out-of-town buyers who purchased the cars based upon the advertisement. The cashier's checks were sent to them prior to picking up the cars to ensur out-of-town buyers who purchased the cars based upon the advertisement. The cashier's checks were sent to them prior to picking up the cars to ensure we could get the cars we wanted. We made ALM aware of the issue and Faisal promised to make it right but didn't. It's been a month and nothing has happened yet. They have refused to return our calls. We haven't received one of the titles yet. It has become a total nightmare. Wish I had never seen all the good reviews because they will never pertain to my dealings with this dealership More