ALM Roswell

This car buying experience was wonderful. I will be a long term client and refer Garett Banks exclusively as "my car guy". He was courteous, friendly, knowledgeable and extremely patient with me as I s long term client and refer Garett Banks exclusively as "my car guy". He was courteous, friendly, knowledgeable and extremely patient with me as I spent a god 4 hours there on a hot Sunday afternoon. I had been looking for about 2 months and when I stopped in at ALM, I knew I was going to stop shopping. Three weeks later I purchased and. I feel like I got a great deal on my trade-in , a great deal on my new Infiniti M37x and great financing! It was a great car buying experience!! I highly recommend Garrett Banks at Atlanta Luxury Motors!! More

My brother in law purchased a used Mercedes SUV earlier this summer from ALM. He had such a great experience that my fiancé and I drove all the way from Charleston, SC to buy out car from ALM. It took us f this summer from ALM. He had such a great experience that my fiancé and I drove all the way from Charleston, SC to buy out car from ALM. It took us five hours to drive to the dealership and Even though they were about to close up, Donald stayed and let us test drive cars and talk to us about what we wanted. He emailed us, texted and even called to make sure we had everything we needed before arriving to make the transaction seamless. He was such a pleasure to work with. This was by far the easiest best experience we could have asked for in buying a car! I would recommend not only ALM to anyone looking for the best price, customer service and car buying experience as well as Donald for a Sales rep. He was just FANTASTIC!! Thank you we love our new to us, used car!!!! More

Unlike any dealership I've ever dealth with in 40 years, this dealership does not return a large deposit if you elect to change your mind and cancel your interest on one of their cars. Every dealers years, this dealership does not return a large deposit if you elect to change your mind and cancel your interest on one of their cars. Every dealership gladly returns your deposit in hopes of maintaining a good relationship with their customers. Do not give a deposit to this used car dealership. You will not get it back if you elect to change your mind about buying a car from them!!!!!! More

Garrett Banks, Salesman, was very professional and personable. He met all my needs as promised. There detailer did a very good job also. I will return to this dealership when it's time to trade agai personable. He met all my needs as promised. There detailer did a very good job also. I will return to this dealership when it's time to trade again. More

Took my car in for a simple full synthetic oil change. I purchased a groupon. Upon returning home and letting my vehicle sit over night I was pulling out of the garage the next morning and noticed a huge oi purchased a groupon. Upon returning home and letting my vehicle sit over night I was pulling out of the garage the next morning and noticed a huge oil slick on my garage floor. I called immediately to let them know what was going on. Took the car back in the same day. They told me that they had to drill the oil plug out to drain the oil and they put in a new oil plug. They drained the oil again and replaced the oil plug with a new one. They said that the car has a major oil leak around the oil pan gasket and that the gasket needed to be replaced. I never have had an oil leak before taking it to Atlanta Luxury Motors. I told the service manager "Ronnie" That I would make an appointment to get the gasket replaced. Upon leaving the front end of my car starting making noises when I applied the brake. Totally new never heard this creaking crunching noises before they serviced the vehicle. I called them today and spoke with Ronnie to let him know that the oil leak was still not fixed and that there are now the creaking crunching noises coming from the front end of my car. He said "Well, I am sorry that you are having all of these problems. I should have charged you for the new drain plug I put in plus the labor but I didnt." I am totally convinced that they try to lure folks in the door with this groupon deal to cause more issues with your vehicle. Ronnie said in conversation that he couldn't believe that the owner of Atlanta Luxury Motors could even afford to do a full synthetic oil change and that he was a complete xxxxxx for thinking it was logical to have such a deal. Ronnie also said that they buy junk and make it look like new. I found that very weird and I felt very uncomfortable after he said that. When I brought my car back in for the oil leak Ronnie was very short and very rude and snatched my keys from me. I had to beg for a receipt for the oil change. This is very poor customer service let alone the problems that have occurred with my vehicle just by simply changing the oil. This place is a scam!!!!!!!The folks there are very rude and very impatient. Very unprofessional. Please think twice before you purchase or service your vehicle with this place. I took my car to BMW today and I now have about 1400.00 in repairs because of these people. In the future I will think twice about buying oil changes from groupon and always have my car serviced at the BMW dealer! More

This was the absolutely best experience I have every had purchasing a vehicle. Don (Zorn) was extremely knowledgable and answered all questions accurately and with confidence. He walked me through the pro purchasing a vehicle. Don (Zorn) was extremely knowledgable and answered all questions accurately and with confidence. He walked me through the process of purchasing this vehicle and went the extra mile time and time again as my work schedule made it difficult for me to be in contact. I would absolutely send anyone thinking about purchasing a vehicle to Don as I honestly believe he will genuinely take care of them. He should be SALESMAN OF THE MONTH!!!! More

I worked with Don Zorn. I found the exact car that I wanted on Autotrader. It had low miles and a clean Carfax and clean Autocheck. After a few phone calls, Don and I closed the deal. I flew down wanted on Autotrader. It had low miles and a clean Carfax and clean Autocheck. After a few phone calls, Don and I closed the deal. I flew down to Atlanta and picked up the car. The process was great. I flew in, Don picked me up off the MARTA and we went to the dealership. The paperwork was 90% done when I got there. I suggest if you want to work with someone who is willing to earn your business and treat you fair, please give Don a call. Thanks again Don!!!! Justin- More

I had a great experience here at Atlanta luxury motors. I walked in got great service and got the car I was looking for with a price to match!!! Ask for Don zorn!! He went above and beyond to make sure I g walked in got great service and got the car I was looking for with a price to match!!! Ask for Don zorn!! He went above and beyond to make sure I got everything I wanted!! I highly recommend to anyone looking for a great car and a painless car buying experience!!! And will definitely buy my next car here! More

We met Garrett at the door and the experience did nothing but go up from there. There was no pressure and when we did not find the car we were looking for he proceeded to locate the perfect car for us that w but go up from there. There was no pressure and when we did not find the car we were looking for he proceeded to locate the perfect car for us that was in transport. We are very particular when it comes to even a used car so the car had to be exceptional for a pre-owned vehicle. We were not disapointed in the car or the dedicated, professional service delivered by Garrett and the rest of the support staff at ALM Roswell. Curteous, friendly and knowledgeable about sums him up! Thanks from Robert and Teresa for the great E-Class Mercedes and of course we would buy again from the professionals at Atlanta Luxury Motors! Robert and Teresa S. More