ALM Roswell
Roswell, GA
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Wonderful Experience & JJ is the "Best!" Was very pleased with the experience at ALM. I made a purchase using the internet price & would recommend that to others as it was significantly lowe Was very pleased with the experience at ALM. I made a purchase using the internet price & would recommend that to others as it was significantly lower than the listed price on the model I bought. JJ Birr was not only an interested & personable sales rep for ALM, but I liked the fact that he was like a car junkie - he knew so much about the model & features incl. how to use virtually all of them. Buying a vehicle from someone who loves cars validates the reason you are making the purchase of the type you are seeking. JJ was honest & informative about the vehicle & the major competing brands I was considering, which made my decision that much easier. More
Best car dealer!!! A sales agent was very hospitable, helpful, and patience to my car needs. Post-sales calls were very excellent and follow-up calls to me with recommen A sales agent was very hospitable, helpful, and patience to my car needs. Post-sales calls were very excellent and follow-up calls to me with recommendations have been very fulfilling. You can get in touch with Larry Jamison, a sales representative, who will make your car buying convenient. Ken Bohannon, finance officer will walk you thru on how much you will have to pay per month. The trust and customer service skills are what they bring for customers like me. Thank you very much and keep up the good work. More
Great experience From the moment I called to inquire about the vehicle I was interested in, I knew that I was in good hands. I drove to the dealership to view the car From the moment I called to inquire about the vehicle I was interested in, I knew that I was in good hands. I drove to the dealership to view the car and was immediately greeted by a sales representative. I asked for JJ since he was the associate who has answered my call. He was with a customer but I did not have to wait long. He showed me the vehicle and was able to answer any questions that I had. I told him I would be in touch. He followed up with a phone call later that day. My husband and I were able to meet with him to close the deal. The total experience was great. All of the sales associates were friendly. The finance department was stress free and very organized. I cannot say enough about them. I would highly recommend Atlanta Luxury Motors. More
Not Good I went to this dealership and bought a used 2006 mini cooper. At first all was good, we test drove it and got a fairly good price offer. But then we w I went to this dealership and bought a used 2006 mini cooper. At first all was good, we test drove it and got a fairly good price offer. But then we went in to pay for it and all the fee's added on another $1200 that they didn't tell us about! They went down on that a bit so we bought the car. It is an as-is car, yet nobody told us that it had an oil leak! So far I've had this car a week and already 3 things need to be fixed and they won't even check anything out for us, let alone fix it. Also the windshield was cracked when we bought it and they told us they would send a guy out to our house to fix the windshield, but when the day came they said we had to drive back out to them to get it fixed! Basically, they will tell you tell you anything to get you to buy the car, but in the end they don't care one bit about you or your car after you walk out those doors.... never buying from any ALM again. More
Thermo Molecular Engineer I went to buy my x5 because I have seen a decent deal online... The sales manager agreed to put different rims on the vehicle and drop the price to 31 I went to buy my x5 because I have seen a decent deal online... The sales manager agreed to put different rims on the vehicle and drop the price to 31500. After we shook on this deal he came back and told me he can't do it anymore and made some stupid excuse. He then convinced me to buy a sham of a warranty for 3650.00! It doesn't cover anything because te warranty is made for domestic vehicles and not European! The hatch on the x5 was also broken. They said they fixed it and I needed to wait 24 hours to use it. According to bmw this is a load of crap(I only found out after I was hours away at home) all in all watch out for the snakes at this dealership and never buy the extended warranties. Also make them fix everything immediately. Don't believe any bs about it takes 24 hours to reset More
Nice Experience . Felt that it was a Fair price. Car was ready for test drive upon arrival. Car was exactly as sales man had described. . Felt that it was a Fair price. Car was ready for test drive upon arrival. Car was exactly as sales man had described. More
Best car buying experience!!! Hands down to EVERYONE who was apart for our car purchase this weekend. Professional, friendly, and honest. From the financials to the sales- great te Hands down to EVERYONE who was apart for our car purchase this weekend. Professional, friendly, and honest. From the financials to the sales- great team! Diego and I gladly recommend ALM- Roswell. Thanks again for everything. We love our new 300. Love, The Rangels More
Great experience in every way I took my wife and kids to look at cars a few weeks ago, as it was time to retire my wife's car. The selection at ALM was great, and allowed my wife I took my wife and kids to look at cars a few weeks ago, as it was time to retire my wife's car. The selection at ALM was great, and allowed my wife to comparison shop. Our salesman Garrett was fantastic - easy going, informative and nice. There was no pressure, no hard sell - which was great since it was a million degrees outside and the kids were not loving it! Fast forward a few weeks, and a very promising car appeared online. I went to see it, test drove it and was able to get a great deal for the car and a very fair deal on my trade. The whole process was quick (for car buying), relaxed and efficient. I can't speak more highly about ALM or Garrett - thanks for a great experience! More
Pleasantly Surprised - Thanks to Larry After an excruciating car buying experience four years ago with another dealership, I almost dreaded doing it again this past weekend. I spent several After an excruciating car buying experience four years ago with another dealership, I almost dreaded doing it again this past weekend. I spent several weeks researching the make and model I wanted, and one week on the exact vehicle on ALM Roswell's lot. Larry could sense that I wasn't a shopper, but rather an informed buyer. He respected that I knew what I wanted and didn't try to push or sell me at all. His demeanor immediately put me at ease as I became familiar with the BMW X5 that I'd soon drive off the lot. The entire process only took a few hours, I got a fair value for the beloved vehicle that I left with ALM for trade, and the finance folks helped me secure a great rate on my new financing. I can't wait for someone to ask me where I bought my car so I can happily send them to ALM Roswell. More
Zero Integrity After working with our salesman on the purchase of two cars, we finalized on one and drove to the GA Mall store to checkout the second. While we were After working with our salesman on the purchase of two cars, we finalized on one and drove to the GA Mall store to checkout the second. While we were driving two hours, our salesmen's manager, Faisal who claims to be an owner, took a phone order and sold the first car we were buying despite our mutual commitment and $1000 nonrefundable deposit. Our sales rep sold us on the first car, found us a second car, advised his manager he was working the deal. Secured a deposit for the sale. But Faisal decided his one deal was better than his salesman's deal for two cars. When we confronted Faisal, he did the worse thing a sales manager could do. Deflected his bad behavior blaming and embarrassing his rep in front of all of us. He did not apologize but instead included us in his blame. Employees at their other store advised Faisal is not an owner. Until we talk to a real owner we don't know. If you are a dealer looking for a good rep -- you want JJ Birr. He is honest and very knowledgeable. I would buy from him without doubt but never while he is at Atlanta Luxury Motors. Faisal's commissions belong to the rep who actually worked to sell the car. A sale that should have been two cars. More