ALM Roswell

Great service! Chris Oreal did a great job helping me! They got me a good deal on a car I wanted, and even through technical difficulties, went out of their way to h Chris Oreal did a great job helping me! They got me a good deal on a car I wanted, and even through technical difficulties, went out of their way to help me. More

Easy, Enjoyable, Honest I had a great experience today at Atlanta Luxury Motors. All the staff I worked with were kind, honest, and easy to communicate with. What stood out t I had a great experience today at Atlanta Luxury Motors. All the staff I worked with were kind, honest, and easy to communicate with. What stood out to me was their clear communication before we got to the dealer, over the phone, on the computer, and also at the dealership. It was obvious that they cared to take their time and invest in me. I would most definitely recommend this place to others. They were true to their word and sent me out the door with exactly what we hoped for. I will be using them again for sure! More

Pleasurable experience We drove in to ALM Roswell from out of town because they had the biggest selection on the brand of car we wanted. Chris was very good to work with. We drove in to ALM Roswell from out of town because they had the biggest selection on the brand of car we wanted. Chris was very good to work with. Answered all of our questions and kept the experience as fun as buying a car can be (paper work). It did take longer than I was expecting to get all of the paper work done but I think that is because they are busy selling cars. More

Awful Experience I went to this dealership on February 25th, 2016 because they had the exact car I was looking for. I called ahead to confirm that it was available and I went to this dealership on February 25th, 2016 because they had the exact car I was looking for. I called ahead to confirm that it was available and to inform them I would be stopping by to take a look at it. When I pulled up Rand, whom I spoke with on the phone, had the car out front and warmed up for me. Perfect. Rand was a fantastic salesman with an even better personality - start to finish he was helpful, genuine, and knowledgeable. After the test drive we talked numbers and got the finance manager, David, involved. Within seconds of meeting him his arrogance was almost enough for us to walk out, along with the fact that he not once acknowledged my girlfriend throughout the entirety of our experience there. He spent the better part of 10 minutes talking about his vacations to Big Sky, MT, when all we wanted was to talk numbers seeing as it was closing in on 7pm. After much debate between David and I, we agreed on a number and down payment on the car. I stated I needed the weekend to get my head on straight and double check it's what I really want - I told Rand the reasoning behind my decision - and I took a copy of the numbers we agreed on. The following Friday (the next day) I called Rand and told him I wanted the car and that I would be flying up that following Wednesday to buy it. I confirmed every day leading up to Wednesday that we were still good to go on the purchase. I flew from Fort Myers early Wednesday and got to the dealer before noon. Rand and I shook hands and agreed to move forward, at which point Rand went to David to finalize the purchase. After 10 minutes of speaking with Dave in private Rand came back and stated, "I've got bad news. Dave said he won't do the car at the agreed price." Dave had decided to fall back to the original "agreement" upon which nothing was agreed. I exclaimed that I had just purchased a flight from Florida on the premise that I purchase this car adherent to the numbers we agreed on the previous Thursday. I walked into Dave's office, where he was eating lunch, and tried to understand why he was going back on our agreement, and furthermore, without even informing me of his decision beforehand. He said, between xxxxxxx the chicken or whatever off of his fingers, "I'm not obligated to do anything. I told you it was a one-time deal and you walked out. I'll sell this car at auction for the asking price. Go find one somewhere else." I was never informed before walking out that the "deal" would be taken off the table should I take a day to think about it, and his childish, deplorable attitude carried the worst treatment I have experienced in my life as a customer. Rand may have been my salesman, but seeing as David is in a managerial position it was his responsibility to inform me that he wouldn't actually be selling me the car at the agreed price - he alone is accountable for that. So, I shook Rand's hand and thanked him for everything, and he apologized for what I just went through. I went to another dealer nearby that same day and couldn't be happier with my experience (Select Luxury Motors, if you're curious). ALM not only lost me as a customer, but every person I know that will ever want a luxury vehicle. It's a shame a person like Rand works for somebody like David. I implore you to steer clear of this awful dealership. More

Where classy meets casual After 2 weeks of test driving, I finally went home in a car that I didn't even want. I was on a mission for a particular car, in a particular color. After 2 weeks of test driving, I finally went home in a car that I didn't even want. I was on a mission for a particular car, in a particular color. I finally walked into ALM Roswell to meet Chris Oreal. He had patiently stayed in contact with me about a car I was interested in. The price tag was right at my top end, and the car wasn't even in the color I wanted. I told him there was no way I am paying asking price, especially since it's not what I am looking for. Well a quick deal was made, and I the savings spoke. I drove home in a black car instead of white. Now for the bad.... ALM Roswell is over an hour and a half north of home. There is ALM South about 20 minutes from home. Part of our agreement was for new tires. I had to drive all the way back there for some cheap tires, it wasn't even worth it in the end. I asked if I could get my tires closer to home, but that is not the way they do business. I also happened to buy the only car ever without floor mats. We walked around to find some substitutes, but there were no other similar cars on the lot. However, ALM South close to home has 7 on their lot. But again.... that's not how they do business. So now I have cheap tires that vibrate and make lots of road noise and no floor mats. I will be out about $600 for new quality tires, and another $200 for floor mats. So be prepared, DO NOT take the tire deal, check the trunk for floor mats, and make sure you purchase at the location you will be comfortable returning to for any reason, because even though they pride themselves on 6 locations... they do not work together. That's just not how they do business. More

Extremely Awesome Luxury Auto Purchase at ALM Roswell, GA My luxury auto purchase at ALM Rosell, GA was awesome. I viewed my 2014 Mercedes Benz (E-350) online as a result of a friend's suggestion/referral. I My luxury auto purchase at ALM Rosell, GA was awesome. I viewed my 2014 Mercedes Benz (E-350) online as a result of a friend's suggestion/referral. I called ALM the same day I made my vehicle preference so I could confirm the vehicle was still available for purchase. My salesman (Mr. Rand Hopper) spoke with me on the telephone and was extremely professional, courteous, answered my questions and gave me an appointment to view and test drive the vehicle. My appointment was scheduled for the very next day! My salesman was on time for my appointment and the vehicle was at the front entrance of ALM prepared for my test drive which was completed wonderfully. My purchase was processed, approved and financed and I was in my Mercedes in less than 2 hours and on my way home to Augusta, GA. My purchase was so extraordinary that my husband and I returned 2 days later and my husband purchased a Jaguar from ALM. I highly recommend ALM, Roswell. Great job Mr. Hopper! Thank you ALM! More

Great Experience - No Hassle . Great salesman. Enjoyed the experience. I would recommend this dealership to anyone. I was in and out within in just an hour or so. . Great salesman. Enjoyed the experience. I would recommend this dealership to anyone. I was in and out within in just an hour or so. More

Chris & Adam at Atlanta Luxury Motors took great care of me! A huge "thank you" to Chris and Adam for a great experience last week when I was there buying my 2013 Lexus IS250. They made the lengthy process super A huge "thank you" to Chris and Adam for a great experience last week when I was there buying my 2013 Lexus IS250. They made the lengthy process super easy and provided top notch customer service. Chris is the BEST! Thanks again, guys! More

Best Car Buying Experience Ever I worked with Claudio Timoftica. He was courteous, professional and I was driving home in my new car in no time! Buy your next car here- you will not I worked with Claudio Timoftica. He was courteous, professional and I was driving home in my new car in no time! Buy your next car here- you will not be disappointed! More

Great experience I bought my Nissan 370Z from Alex Tamarin. He was a great person to deal with. This is the first time I was buying a used car so was very apprehensive I bought my Nissan 370Z from Alex Tamarin. He was a great person to deal with. This is the first time I was buying a used car so was very apprehensive about it, as all my friends had told me terrible stories about used car salesmen and how they are out to get you. But my experience with Alex was great. He was very upfront and explained everything to me, even the finance part was smooth and easy. It was a great experience. Thank you Alex. I love my car! More