ALM Roswell

Great job Big JON!!!! I'm very pleased with my purchase!!!! This was a dream come true for me over 20 years of wanting a Benz!!!!!!! This was a great buying experience!!!!! I'm very pleased with my purchase!!!! This was a dream come true for me over 20 years of wanting a Benz!!!!!!! This was a great buying experience!!!!! More

Worst Car buying experience ever Where do I begin. I visited this dealership about 3 times before deciding to make a purchase. Jonathan was pleasant on each visit. When I finally deci Where do I begin. I visited this dealership about 3 times before deciding to make a purchase. Jonathan was pleasant on each visit. When I finally decided to purchase, I bought a silver, 2014 Infiniti Q50 with 18K miles. We test drove the car, asked if the car had been inspected, performed a visual inspection and checked out almost everything anybody would in buying a car. We completed the transaction and I drove off. The following day, my wife and I drove to Nashville for the weekend and we begin hearing a noise, the noise increased as the weekend went on, so first thing Monday morning we took the car to the Infiniti dealership in Marietta, GA. After being checked for the noise the Infiniti mechanic came back with some horrible news: The car had been wrecked in both the front and rear, the entire exhaust was dented and the back brakes were gone. He said that we were very lucky people. He stated that if the car had been inspected at all by the dealership, that the damage was obvious and that there was no way that car should have ever been on anyone's lot. He said there was no way that car was remotely looked at. I immediately took the car back to Atlanta Luxury Motors of Roswell and proceeded to inform them about the car they had sold. They acted as if they could have cared less. They said what do you want to do, get another one?? No one ever asked for specific details about what I had told them and the car sat there for 4 hours and no one ever looked at it. I was there for 4 hours before there was any resolution. 4 people came in, sat with salesman, test drove cars and made a purchase before I, an angry customer was even attended to. I never got an I'm sorry, how can we make amends or anything. The general manager provided the worst customer service ever and kept stating he doesn't understand why I am upset, REALLY?????? When I asked if the car had been inspected, once again they assured me that ever car on their lot goes through a thorough inspection prior to hitting the lot, When I asked how this one slipped through the crack, no one had an answer and always changed the subject. Ask me, they knew exactly what they put on the lot. I would never recommend this dealership to anyone, not even my worst enemy!!! PLEASE DO NOT BUY HERE!!!!!!!!!!!!!!!!!!!!!!!!! More

Salesman was horrible I own a company and hire alot of salesmen. I am only writing the review for the ownership because if my salesmen acted in they yours did I would be o I own a company and hire alot of salesmen. I am only writing the review for the ownership because if my salesmen acted in they yours did I would be out of business. So just a heads up!! Called your dealership about a silver/red maserati and the salesman that picked up put me on hold right away. Then he came on line after 2 minutes. Did not even offer an apology. Then started talking to me in slang. When I he Answered a few questions he then put me on hold again for another two minutes. I told him I was from Orlando, FL and I was comparing two cars one in tampa, fl and yours. Yours was a silver/red maserati $36491. He just disregarded and said come and see it did not care about any questions And asked me to hold on again. His answers for all questions was it was a used maserati and everything is fine come in. And then put me on hold again every time I asked a question. That was three times in less than 8 minutes. ... Hopefully this a high volume dealership. If not your in trouble with salesman like that. Not sure of his name but he worked 4/28 answered phone at 8:29 pm In case you wanted to listen to call. Good quality training. Bobby / Orlando, FL More

Great buying experience This was our second purchase from ALM and Sunny was a huge help. We have always been extremely satisfied with him, he makes purchasing a new vehicle f This was our second purchase from ALM and Sunny was a huge help. We have always been extremely satisfied with him, he makes purchasing a new vehicle fast and easy. Of course always having answers for us and explaining all in detail. It is worth our trip from Alabama. More

Amazing service Found th car through Kelly blue book suggestion.Called Garrett was responsive and welcoming because when I called it was 5:30pm and by the time I got Found th car through Kelly blue book suggestion.Called Garrett was responsive and welcoming because when I called it was 5:30pm and by the time I got there it was almost 7pm but Garrett was patient and nice.Took his time to explain all the options and we agreed on a number.Walked with my CC that night after a long search for one More

Great buying experience and fast delivery! Stopped in to look at a different car than I bought and was extremely satisfied with the sales associate that worked with me. Rand Hopper; this guy wa Stopped in to look at a different car than I bought and was extremely satisfied with the sales associate that worked with me. Rand Hopper; this guy was great. He ran around that place and he listened to me. We quickly looked at and discussed several different vehicles and settled on the one I never thought about buying. Within 2 hours I was out of there with a 2013 Mercedes for my wife to drive. Detailed and Delivered! We took it for a weekend trip and it drove perfect, as one would expect. I am going back to Rand for another come the first of the year. Chris & Tonjua More

Got me in my dream car fast and easy I came in and was immediately greeted was asked if I needed something to drink and was just overall courteous they explained and got us in a car in le I came in and was immediately greeted was asked if I needed something to drink and was just overall courteous they explained and got us in a car in less than 45 min that's great!!! Thank you so much More

Painless Friendly Professional Wide selection of vehicles ,friendly and professional staff who will hard to get you in the car of your choice. I have never had a more pleasant car b Wide selection of vehicles ,friendly and professional staff who will hard to get you in the car of your choice. I have never had a more pleasant car buying experience . More

Friendly plus Great Price and Service Thank you ALM. We appreciate your making our car buying simple and straight forward. We were looking for this car for weeks and when I walked into A Thank you ALM. We appreciate your making our car buying simple and straight forward. We were looking for this car for weeks and when I walked into ALM it was friendly, honest service from the start. We test drove the car and found a few things that could use some service. Frank in the service department was fantastic. We are very happy with the car and the price we paid for it. Thank you Garrett in sales and David in the Business Office. More

First BMW purchase, now we're hooked These guys had a huge selection. We knew what we wanted from a feature perspective but weren't married to a manufacturer. Chris's first choice for u These guys had a huge selection. We knew what we wanted from a feature perspective but weren't married to a manufacturer. Chris's first choice for us was what we ultimately ended up buying after driving several others. Financing was a breeze, quick and painless. As with any gently used product there were little things that their service department were able to knock out in short order. This will not be our last BMW and ALM will certainly be our first choice for the next one. More