ALM Mall of Georgia

Buyer Beware!!! Run as fast as you can. Stay away! I bought a car a late model 2014. Noticed it had been painted they day after I bought it. It was repaired very Run as fast as you can. Stay away! I bought a car a late model 2014. Noticed it had been painted they day after I bought it. It was repaired very very poorly. They told me tpo bring it back in they would "see what we could work out" . The next day the transmission blew out leaving me stranded on 75. This car had 17,000 miles. There was nothing they could do for me and said I needed to get it repaired at the dealer. it was repaired, and was told the damage was from it being flat towed, with all four tires on the ground. Thanks Goodness it was covered. My bank contacted me during this time and asked how the car was etc... I told them and they opened up a case with the dealer relations dept. So I get the car back and my sales rep calls me back up in arms that my bank was contacted about this. I was told to never step foot in the dealership again and then was hung up on. 2 days later I had a tire blowout, seems when the car was repaired the replced the tires with used tires. 1 week after that I could not drive the car because the bolts on the control arms were not tightened properly. I could have died, with no steering control. One of the bolts had completely fallen off and the other was on by about two turns. Having this car less than 2 months I am getting rid of it. I have zero confidence driving this car. And like the other reviewer said, this car had a completely clean CarFax. Sales rep assured me that this vehivle had never been in accident. BUYER BEWARE!!! More

Affordable and pleasant My husband and I were looking for a very specific vehicle but we had a very strict budget to stick to. Claudio got us the vehicle we were looking for My husband and I were looking for a very specific vehicle but we had a very strict budget to stick to. Claudio got us the vehicle we were looking for and made the deal work with our budget. We could not be any happier! We truly felt like it was a great car buying experience. No hassle, no run-around-the-block...just down to business! More

WARNING! Proceed with caution! I hesitate to recommend this company highly because of the following. Proceed with caution!!! Interest Rate – Make sure that you know the exact inte I hesitate to recommend this company highly because of the following. Proceed with caution!!! Interest Rate – Make sure that you know the exact interest rate before the deal is completed. We had secured a rate of 2.45 before the Used Car Mgr tweaked the monthly note rate to meet or beat the rate that we had. After the deal was finalized, the lending bank informed us that the actual rate was 2.75. Definitely did NOT beat our initial rate. Windshield Wipers – It was raining bullets when we test drove the car and very obvious that the wipers were shot. Our sales person assured us that they would put new wipers on before we left the dealership. By the time the deal was finalized, the Parts Dept. had closed and no one else had a key to the Parts Dept to retrieve the wipers. We had to drive 70 miles in a storm with busted wipers before stopping for the night. We requested that wipers be mailed to us and it took 3 weeks to get them. Make sure you close your deal before 8PM if something is needed from Parts. Key Fobs--Only 1 key fob came with the car. The salesperson was up front about letting us know that they did not deal with key at all. The problem is that to order a second key fob, which is a major need, costs $400. I would recommend that you check ahead and make sure the vehicle has 2 sets of keys or do not even visit the dealership. Staff Cordiality—Our salesman Josh was very nice and forthcoming. However, Shawn, the finance person, was a bit pushy, not forthcoming and just wanted us to hurry so he could go home for the day. More

Family working with attitude Paid for an 2011 Audi Q5 with 60,000. mile . I had to go to Jim Ellis Audi to get the engine light off because they did not have a code machine even t Paid for an 2011 Audi Q5 with 60,000. mile . I had to go to Jim Ellis Audi to get the engine light off because they did not have a code machine even thou it was free it was cost in time , and rush hour . I notice water when I left my car at the airport during this down pour . I taken it back to ALM they agreed to fix it and get the water out and check the blower . so we left the car there on a Friday and went back Monday to find the car wet and not repair while waiting the staff left the building . The costumer service lady is family related to someone in this company to explain her rude and nasty demeanor . I taken the car back to Jim Ellis and they were professional nice gave me a nice loaner while mine was getting fixed, it was a leaking seal and fix the bowler. common problem on higher end models so beware it was less then $300. dollars for the work wish I have went there from the beginning And they have a awesome showroom and staff . Thanks Jim Ellis Sherrie Law More

New clubman I ordered my 2016 Mini Clubman from this dealership and u couldn't be happier when I picked it up the card had a nice red bow on it just like I imagin I ordered my 2016 Mini Clubman from this dealership and u couldn't be happier when I picked it up the card had a nice red bow on it just like I imagined. Thank you Mall of Georgia More

Great experience! I was on my way to another dealership and stopped in just to see what they had to offer. Claudio met me at my car immediately and was very profession I was on my way to another dealership and stopped in just to see what they had to offer. Claudio met me at my car immediately and was very professional and eager to help me find a car. He had 1 that was a possibility. He went above and beyond to help get the deal where I was comfortable with it and I couldn't pass it up. He was very, very easy to work with and I couldn't be happier. Definitely ask for Claudio when you stop in! You won't be disappointed. More

Pricilla Texidor I had a very positve experience with ALM in general and my Salesperson, Pricilla Texidor, in particular. Pricilla was especially responsive to my I had a very positve experience with ALM in general and my Salesperson, Pricilla Texidor, in particular. Pricilla was especially responsive to my needs, which were exceptionaland in some cases. For example, I purchased an Audi A5 from ALM without visiting the dealership, as I already knew what car I wanted, based on both prior experience and research. Pricilla helped me get a fair price for the Audi A5, and even arranged to have my new car deleivered to me within 24 hours here in Charleston SC, which is more than a 5-hour drive away. The car is beautiful and even exceeds my expectations! I would gladly do business with ALM again and would ask for Pricilla by name in doing so. Thank you! More

Great Service and a Great Vehicle Worked with Dawson at ALM Buford and he was very responsive and direct with information. With some back and forth dealer/customer negotiation, we cam Worked with Dawson at ALM Buford and he was very responsive and direct with information. With some back and forth dealer/customer negotiation, we came to a great deal with a trade and vehicle purchase. They offered way more than any other dealership offered for my trade. His team worked the numbers to meet what I was looking for in payments. Great buy and would use their services again! More

Excellent Customer Service I had two interactions with ALM - Mall of GA: I sold my SUV and bought an SUV. Both of which were made extremely easy by the efforts of my Sales Per I had two interactions with ALM - Mall of GA: I sold my SUV and bought an SUV. Both of which were made extremely easy by the efforts of my Sales Person - Marcelo Guevara. He worked with me quickly and provided a very good offer on my SUV; then a week later he called me stating they had the exact SUV I was looking for within the ALM System and he would go to the other Dealership and bring it to the Mall of GA location for my review. The new SUV was exactly as promised and then some. I had a strict budget and Marcelo worked very hard to get our numbers right. I was looking at many SUV's at many different Dealerships and none of them came close to the type of customer service I received by Marcelo Guevara and ALM - Mall of GA. I will definately buy my next vehicle from them. More

Great Dawson's a great guy did a good job would recommend him to all my friends you got a believe this good guydealership is located close to home very resp Dawson's a great guy did a good job would recommend him to all my friends you got a believe this good guydealership is located close to home very respectful answer Texas probably do your job as More