ALM Mall of Georgia

A near great experience I love the customer service and the salesman. The process was smooth and easy! They actually beat my credit union interest rate! My only issue was the I love the customer service and the salesman. The process was smooth and easy! They actually beat my credit union interest rate! My only issue was the condition of the buildings and the waiting room. If you consider yourself a luxury car dealership you should have luxury accommodations especially the waiting room. That put a damper on the whole experience. Outside of that it was an A-Plus experience! More

Great service without feeling pressured Kelly met me at the car with a nice smile and professional demeanor. From beginning to end of sale she was helpful and attentive. More importantly she Kelly met me at the car with a nice smile and professional demeanor. From beginning to end of sale she was helpful and attentive. More importantly she was very knowledgeable of the car she sold to me and my husband. I highly recommend ALM. Thank You, Kelly! More

Miracle workers! I HATE car dealerships! With that being said we had the most amazing buying experience with this dealership! When we first entered the dealership we w I HATE car dealerships! With that being said we had the most amazing buying experience with this dealership! When we first entered the dealership we were quickly greeted by an employee named Kervin (sp?). He was a very nice young man who was new to the auto industry and was polite and professional. After a test drive they quickly appraised our vehicle to see where we were on the numbers. Shortly thereafter we were handed off to Shaun Wilhelmi who spent an entire week helping me sort through multiple vehicles in multiple locations along with coordinating multiple test drives. When I say this man has the patience of a saint I'm not kidding! I am a very high strung, high maintenance buyer and he never once appeared annoyed or frustrated at my constant text messages and phone calls. He even went so far as having a conference call with my husband and myself at 10 pm one night because my husbands work schedule is so hectic! Again he had nothing but a smile in his voice and never once appeared annoyed. He told us multiple times throughout the week that if it takes us a month to find a car that's fine with him because he wanted us to come back and buy from him again! Zero sales pressure! After going back and forth for a week we decided on a 2016 Lexus GX460 with only 2000 miles on it! It came time for financing and there was a bit of confusion regarding our trade in and financing options changed at the 9th hour. I knew the deal was over because it was a very complicated credit matter. I was shocked when after waiting 45 minutes Shaun Wilhelmi came out and said "we got the deal"! Pleasantly surprised the interest rate was 2 points LOWER than initially quoted thanks to the magic powers of the rockstar finance guy Shawn Phillips! Shawn P was also great comedic relief during an otherwise stressful time signing loan papers!!! Last but not lease Danny (sales manager) was very involved in the entire transaction and did everything he could to win our business including a "we owe" for a trailer hitch install on the new SUV. I can't say thank you enough to this fine group of folks. We have spent years working with a dealership down the road but I can tell you from here on out we will only deal with ALM for future purchases and we will tell all of our friends, colleagues and family to do the same! I would totally vote Shaun W. employee of the year! More

Great car buying experience Keith Carvalho was outstanding. He is Very personable and easy to work with. I would highly recommend . I will definitely look him up the next time Keith Carvalho was outstanding. He is Very personable and easy to work with. I would highly recommend . I will definitely look him up the next time I am looking for another car. More

Lot of miscommunication but we got it done If you're coming from out of town look at faxed or email papers before you get there. The price we agreed upon by phone was not honored when we got to If you're coming from out of town look at faxed or email papers before you get there. The price we agreed upon by phone was not honored when we got to the closing table. Our down payment was wrong. We were told one thing by phone and experienced something completely different at the closing table. We got the car we wanted and needed but not at the agreed upon price. We had no choice but to move forward because the car we were replacing was totaled. Customer service not bad but a LOT of miscommunication. However, I would purchase here again, I would just know every detail before driving this way again. Our salesperson was very nice! More

Avoid this dealership Long story short they would not stand behind their product. I would not recommend to anyone and would advise against anyone buying a vehicle from them Long story short they would not stand behind their product. I would not recommend to anyone and would advise against anyone buying a vehicle from them. More

ALM Mall of Georgia Matt Hankins was great to work with. We had a pleasant meeting and negotiated on good terms. He is very knowledgeable on his products. I recommend buy Matt Hankins was great to work with. We had a pleasant meeting and negotiated on good terms. He is very knowledgeable on his products. I recommend buying from him every time. More

Car leaked 1 week prob right after if not for engine guard I bought a porsche. A WEEK and half later I noticed oil drip. Probably was even sooner because porches have an engine guard to block. I know I did I bought a porsche. A WEEK and half later I noticed oil drip. Probably was even sooner because porches have an engine guard to block. I know I didn't buy a warranty. But if the car is cleaned up, there's no way I could have done an accurate inspection. I thought it was unfair to sell the car in condition. It costs me 3K to fix the issue. Doesn't feel like a pre-own car to me. In addition, when I call the dealership up, I get silent treatment. The manager Nathan will never pick up my call. I gave up calling after 3 weeks of 1-2 times a day attempts. The sales person Rosa pretty says there's nothing they can do. Really? A very disappointing experience. More

Great car buying experience I knew what I was looking for. Shaun was great in getting us taken care of quickly. I feel like I got a good car for a fair price. Will definitely I knew what I was looking for. Shaun was great in getting us taken care of quickly. I feel like I got a good car for a fair price. Will definitely look to them again when purchasing another car. More

Matt Hanks was attentive& knowledgeable of my selections. I Visited another ALM and was not impressed. Mall of Ga. took it to another level. Matt was excellent, patient, kind and not overly aggressive. I Visited another ALM and was not impressed. Mall of Ga. took it to another level. Matt was excellent, patient, kind and not overly aggressive. More