ALM Mall of Georgia

Was called out my race My visit with Dustin was not the best.i waited 3 days before texting him about he was very nasty. Making statements .like disrespectful black people w My visit with Dustin was not the best.i waited 3 days before texting him about he was very nasty. Making statements .like disrespectful black people who don't there word are what's wrong with our culture.2.what f-'ever.,you wasted my time. I'll put the car out the gate talking about my trade In.wow text3man come get it.you dont deserve my help.i can your credit is bad.iv tried to reach out the store manager no one has returned my calls.im really shocked for this type. Of behavior. ALM is been top on my list to my second car them.in 2015 I got a nice 2012 Corvette my dreams and was very happy with the deal.mr.dustin said some mean things to by texting messages me.someone please help find the owner of ALM.they needs to know this ASAP More

LaKenya Scott Keely Johnson was who helped me. I am an out of state buyer and she was absolutely caring and friendly throughout the whole process. When the car I wa Keely Johnson was who helped me. I am an out of state buyer and she was absolutely caring and friendly throughout the whole process. When the car I was going to purchase became unavailable, she went out of her way to find a similar model. I was stunned because she didn’t try to just sale me something else that I didn’t want like most car salesmen/women would. Nonetheless, the whole experience was great and she made sure the car was clean ready and most of the paperwork was already done by the time that I got there. I also want to add that I got a great deal for a car with very low mileage and runs absolutely great! More

Thanks Sam Thanks Sam you've been a lot of help You made it easy for me to drive out In my newly purchased...Rogue.... No pressure just great service Thanks Sam you've been a lot of help You made it easy for me to drive out In my newly purchased...Rogue.... No pressure just great service Thanks Again 👌 Dwight More

Amazing customer service!! Chris was very helpful, he even sent me a picture of the car on the lot.. no pressure /haggling. He was a great sales person and very easy to deal wit Chris was very helpful, he even sent me a picture of the car on the lot.. no pressure /haggling. He was a great sales person and very easy to deal with. Honest and super nice!!! The car was as described and I Love It!!! More

Chris Kaissieh did a phenomenal job. I have recently purchased a pre-owned car from ALM in Georgia. Since I live in NC Chris did a FaceTime call with me making sure did a phenomenal job. I have recently purchased a pre-owned car from ALM in Georgia. Since I live in NC Chris did a FaceTime call with me making sure that I see any minor blemishes in the car (if so exist). He made sure that everything is crystal clear since I am an out of state customer, he walked me through the financing options and other related details. He really went above and beyond by delivering the car himself next day as ALM had drivers shortage on that day and my purchasing process was completed by the end of business day. I am one of those customers who are hard to please, but Chris really nailed it and I happily give him 5 stars. More

Awesome Customer Service Skills I actually went to look, but left in a Mercedes-Benz. The service I received from Dustin Davis exceeded my expectations, he was quite knowledgeable ab I actually went to look, but left in a Mercedes-Benz. The service I received from Dustin Davis exceeded my expectations, he was quite knowledgeable about the product(s). Despite my reluctance, it did not take a whole lot for me to be convinced. I appreciate your professionalism and I will definitely recommend you for future purchases. More

Great car buying experience. My husband and I worked with Chris Kaissieh. Not only was he a nice guy, he was very knowledgeable and efficient. My husband worked with Chris ove My husband and I worked with Chris Kaissieh. Not only was he a nice guy, he was very knowledgeable and efficient. My husband worked with Chris over the phone. He told him what we were looking for (Nissan Murano) and we were ready to buy. Chris found exactly what we were looking for, features and color. We scheduled a time to meet him after work to look at the vehicle. Chris had the vehicle cleaned and gassed before we arrived. The car is perfect and we bought it that night. We test drove it, discussed price for 15 minutes, then off to finance we went. It was the best car buying experience either of us has ever had. The next time we are in the market for a vehicle, you can believe we will go back to ALM Mall of Georgia and Chris Kaissieh. More

Frustrating This is by far the worst car buying experience I’ve had in my life. The people who run this establishment are horrible. They have absolutely the worst This is by far the worst car buying experience I’ve had in my life. The people who run this establishment are horrible. They have absolutely the worst attitudes and customer service is just non-existent. I purchased my car on 3/17/18 from a salesman named Matthew. When giving him my information I told him do not run my credit more than twice. He assured me that it was only ran twice with two finance companies Wells Fargo and Capital One. I also have a copy of a statement from ALM stating my credit was ran only bebetween these two financial institutions from a man named Gunther who closed out the deal. Well after pulling my report they my credit a total of 8 times. I have had exceptional credit all my life. My credit score is well above 750 so there was no reason my credit should have been ran so my times. It was just pure negligence and carelessness. Me and my husband have called several times and spoke with Tom the horrible manager and Matthew who knows absolutely nothing. It has been almost a week.Tom and Matthew have peomised to send credit/dispute letters to myself and the credit bureaus and we still don’t have them. We have mad a last attempt today to call them just today and Tom rudely hung up in our face and told us he’s doing us a favor and refused. I would not recommend anyone to buy a car from here. Go to Carmax I’ve delt with them for several years and have never experienced this type of issue. And is still haven’t been reimbursed for my emissions that I paid for out of packet. More

Managers don't do their job!! Car still not fixed several mo We have bought 4 cars from these people each time has got worse!! Its been several month of phone calls, dropping car off still I don't have a wheel t We have bought 4 cars from these people each time has got worse!! Its been several month of phone calls, dropping car off still I don't have a wheel they signed to fix. Manager COREY GRANBARD just hung up on me because I told him I'm tired of the excuses, lies, and them telling me to call them. I've dropped my car off weeks at a time no wheel was fixed. Its been one excuse after another. First they had to order the wheel, then they had to find a new tire guy, then there was something wrong with my front end(nothing to do with the wheel they signed to fix) then they would come out to me to fix it. Never had happened to this day I still don't have my wheel I bought this car in 2017!! I have spoke with several unconcerned or caring Managers and, service managers. Still no resolution! They had a service guy "claiming to do work but never did" SO THEY SAY!!! MINE WAS ONE OF THOSE CARS. JUST EXCUSE AFTER EXCUSE. LADIES!!! NEVER BUY A CAR HERE!!! THEY DO NOTHING BUT LIE AND GIVE YOU THE RUN AROUND!!! HORRIBLE SERVICE, CUTOMER SERVICE, HORRIBLE SERVICE ON FIXING THINGS THEY PROMISE AND SIGN THAT THEY WILL FIX IT,HORRIBLE MANAGERS REALLY HORRIBLE!!! More