ALM Mall of Georgia

Be aware I bought a lemon from them and than less than a month I have had so many problems with my truck it's not funny than the guy who sold me the truck is a game runner his name is Ken. Be aware they ar month I have had so many problems with my truck it's not funny than the guy who sold me the truck is a game runner his name is Ken. Be aware they are selling Lemons More

Great Customer Service I researched my used vehicles online & went to ALM Buford on a Sunday just as they opened. We were helped in a short period of time & shown the two tr I researched my used vehicles online & went to ALM Buford on a Sunday just as they opened. We were helped in a short period of time & shown the two trucks that I inquired about. Then we were also shown a third that had just arrived & had not been detailed. This is the truck I chose. I feel I was treated fairly on my trade ( for once in life ! ) We did the paperwork & I took my truck home. Some time passed & I was receiving payment due notices on my trade in. It tuns out it was NOT paid off! I brought this to the attention of ALM Buford & it was quickly taken care of. I was notified with updates on the payoff check being sent, etc. They took full ownership of the mistake made & corrected it in record time. We ALL make mistakes. You can trust this company. I highly recommend them. More

Do not use them. Buying the car was easy, we did a trade in with my older vehicle which I had to request a new title on. The car was dirty when we test drove it so once we purchased our sales associate Matt in with my older vehicle which I had to request a new title on. The car was dirty when we test drove it so once we purchased our sales associate Matt had them "re-detail" the car which wasn't even up to par. Fast forward to the paperwork... Everything seemed straight forward they asked me to apply for the replacement title on my previous vehicle and get it to them as soon as I can. Requested the replacement title and sent my sales associate and update with photo of my receipt paying for the replacement March 10th. Touched base with them several times during the wait for my replacement title to arrive all I recieved back was "sounds great, thanks!" . Fast forward to March 26th I recieve a call from ALM corportate stating my new tag application was on hold pending the title for my old vehicle. 1. This was never communicated that anything with my new vehicle would be on hold until the replacement title was recieved in all my communication with them 2. The first I hear of it is on a VOICEMAIL? I called the representative back immediately and advised her I had just recieved the title that Monday and I have been working but would leave work and bring it to her. She assured me there would not be any more hang ups going forward and she would resume my application. Drove the 45 mins each way in traffic to ALM. Handed the title to Matt and he assured me there wasn't anything else I would need to do. Fast forward 2.5 more weeks.... My temporary tag is now expired. I call their corporate office yesterday and they stated they never resumed the application but she did not handle it so she would have the other lady call. Today I recieved a call from her stating they mailed me a check and I would have to apply for my tag myself... This was never communicated until I called and they have had all of this information for weeks.. I asked her why this was never communicated and re-stated all of the miscommunications or lack there of through this entire process and asked her how they could fix this. She hung up on me. I called back 3 times before she actually answered and transferred me to a "manager". The manager continually stated "we mailed you a check" and continually interrupted me during the entire phone call. She did not offer apology or resoultion for anything and hung up on me as well. Not to mention my vehicle already has a check engine light on and it hasn't even been 2 months!!!!! This company needs to invest in some communication classes and higher level customer service. I will never be back and will never recommend this group to anyone looking for a vehicle. More

Shane is awesome and so is Mark. I purchased my 2nd car there this week. I got home and realized it was just too small for my special needs son. They went out of their way, including Shane driving over an there this week. I got home and realized it was just too small for my special needs son. They went out of their way, including Shane driving over an hour away, to get me a car that would fit my needs. They were so good to me and I felt very well taken care of. I will definitely be buying my 3rd car from them as well. This should be everyone’s 1st and last stop. More

Shane Harrison was awesome with me he was very patient with me because I knew what I wanted I didn't have and he didn't stop until you find my car I was very pleased with him Frankie Shane with me because I knew what I wanted I didn't have and he didn't stop until you find my car I was very pleased with him Frankie Shane More

Rosa was very helpful and easy to work with No pressure, easy to deal with and very helpful. No stress at all. She was happy to mail my license plate I accidentally left. Was quick and simple, i No pressure, easy to deal with and very helpful. No stress at all. She was happy to mail my license plate I accidentally left. Was quick and simple, in and out in 2 hours. More

Great Experience Rosa Pool was very kind and helpful through the whole experience. She was informative but not pushy. I would definitely recommend Rosa and this deal Rosa Pool was very kind and helpful through the whole experience. She was informative but not pushy. I would definitely recommend Rosa and this dealership. More

It was really easy to walk in, walk around, point at the car I wanted and get out of there in an hour! it was an easy process and smooth sailing with Greg Milliner car I wanted and get out of there in an hour! it was an easy process and smooth sailing with Greg Milliner More

Mr. Milliner was more than a help with me and my dad searching for a car. under the restraining circumstances that we were in, Mr. Milliner was tremendous! 10 stars! searching for a car. under the restraining circumstances that we were in, Mr. Milliner was tremendous! 10 stars! More

Matt K was helpful, answered all my questions and was patient as I worked through the loan process. Happy with the whole process. Thanks Matt! Drive home was great. patient as I worked through the loan process. Happy with the whole process. Thanks Matt! Drive home was great. More