ALM Kia South - Service Center

First Service Excellent customer service. My car was ready in a shorter time than initially told plus I got a car wash. All employees were nice and accomodating. Ve Excellent customer service. My car was ready in a shorter time than initially told plus I got a car wash. All employees were nice and accomodating. Very impressed with first car service. More

Great Customer Experience ALM Kia South is a Customer Service Experience like no other. They serviced my car and cleaned it with excellence and all of their staff is friendly, ALM Kia South is a Customer Service Experience like no other. They serviced my car and cleaned it with excellence and all of their staff is friendly, knowledgeable and very helpful. I definitely will be back! More

Customer Service I came to get the car serviced 2 days after purchase because mile expired prior to purchase according to sticker. The old sticker was left in the car I came to get the car serviced 2 days after purchase because mile expired prior to purchase according to sticker. The old sticker was left in the car along with new sticker and the vaccum that I requested wasn't completed after a 2hr 39 min way. More

I’m in a new car! Brought my old Kia Optima in for service and the bill was going to be quite high. I had been considering trading my car in for some time now. Initiall Brought my old Kia Optima in for service and the bill was going to be quite high. I had been considering trading my car in for some time now. Initially I looked at the Stinger. Nice but was out side of my range. Worked with the sales team to find a new Optima SX with the right options and colors to fit my budget. Love the new safety features in these cars. More

Mr. Henry Wimbly was very helpful, professional and polite. Very satisfied with Mr. Wimbly overall took care of my repairs in a timely manner; I really appreciated him giving me suggestion on keeping my vehicle Very satisfied with Mr. Wimbly overall took care of my repairs in a timely manner; I really appreciated him giving me suggestion on keeping my vehicle to good working condition. I will definitely return for future repairs when needed. More

Inconsistent level of service Did not contact me as promised, left with work still needing to be done after service visit. Second poor service experience in as many visits. Did not contact me as promised, left with work still needing to be done after service visit. Second poor service experience in as many visits. More

Awfull Communication was horrible . No one knew anything - why my car was in for service , what was done , when it was ready . Came back multiple times beca Communication was horrible . No one knew anything - why my car was in for service , what was done , when it was ready . Came back multiple times because things were not done . More

Poor communication My engine locked up. I called the dealership. A service rep told me to have it towed to the the dealership. When I balked, he gave me the name and My engine locked up. I called the dealership. A service rep told me to have it towed to the the dealership. When I balked, he gave me the name and number of a tow company that would pick it up. After 3 days, I called to check on the status of my car and was told the engine would be replaced free of charge (Thanks!). After a week or two, I stopped by the dealership to pick up a few items out of my car and I was told then that it would be ready to pick up in a day or two. I was never offered a rental car so I was surprised when I was contacted AFTER I picked up my car asking if I had picked up the rental. It should NOT be this difficult to get information or services (free tow and rental car), especially for a repair that would take such a long time. Disappointing to say the least. More

Lack of Communication The only people who did as they say they would were Kenny in parts and Henry in Service. Anyone else who made commitments failed to follow thru. Th The only people who did as they say they would were Kenny in parts and Henry in Service. Anyone else who made commitments failed to follow thru. The experience was all around poor. From Nicole who never followed thru to Brandon in parts. Lack of in house communication was all over the place and making excuses for not getting something done. As I was leaving I noticed a scratch on the drivers side mirror that hadn't been there before. About 1.5 - 2 inches long and almost as wide. Needless to say, I will have it taken care of myself and will not be bringing my car in for anything. I know I am suppose to have 2 free services but that also will not be happening. When they fixed the motor for the driver's seat, they forgot to put the seat belt catch back on so I waited again for that to be fixed. More

Scheduled Maintenance Just went for routine maintenance. Staff was polite and courteous. I appreciate having a courtesy ride to and from the center while I waited for serv Just went for routine maintenance. Staff was polite and courteous. I appreciate having a courtesy ride to and from the center while I waited for service to be completed. More