ALM Kia South - Service Center

Basic service dealership Takes to long for a oil change!Entrance and drive way to service area is very cluttered with car /tow trucks . Needs separate area for oil changes onl Takes to long for a oil change!Entrance and drive way to service area is very cluttered with car /tow trucks . Needs separate area for oil changes only or under 30 min services. More

Very unsatisfied customer Too much to type however Tina called me about the survey and I told her what happened to spoke to the manager and called me back saying the manager of Too much to type however Tina called me about the survey and I told her what happened to spoke to the manager and called me back saying the manager offered me 30 dollars for gas for my inconvenience. When I called back two later they tell me it was only towards service on my next visit. How could that be when I said the service I received made me feel I would never come back I would take my business to another location. Every since you moved to this new location the service has been horrible and your word seems to mean nothing to your paying customers. I ask the lady to have Tina call me and that was 2 weeks ago and I have not received one call. More

Customer CARE sucks Damaged my vehicle. Had it for a week and 3 days to do recall work and did not put me in a loaner until they damaged my vehicle. Very bad customer car Damaged my vehicle. Had it for a week and 3 days to do recall work and did not put me in a loaner until they damaged my vehicle. Very bad customer care. More

Very satisfied The agent was very professional and friendly.She kept me informed about what was going on with my car. I will refer all family and friend to ask for h The agent was very professional and friendly.She kept me informed about what was going on with my car. I will refer all family and friend to ask for her More

Very good. I had really great service. As soon as I came in I was able to get my car fixed and squared away. The staff was very nice I had really great service. As soon as I came in I was able to get my car fixed and squared away. The staff was very nice More

Wonderful!! I went the ALM dealership in Union City and I absolutely loved my experience. This is the only place that I take my car. The staff is professional and I went the ALM dealership in Union City and I absolutely loved my experience. This is the only place that I take my car. The staff is professional and knowledgeable and the service was fast and done correctly. Thank you so much More

Engine My engine light came on last month then my car stop. I got it towed to Kia, and they gave me a rental. I picked up my car on the 31 of July. April 5th My engine light came on last month then my car stop. I got it towed to Kia, and they gave me a rental. I picked up my car on the 31 of July. April 5th my Engine light came back on so I brought it back in to Kia. They reset everything in told me if I had any problems to bring it back. Today 08/14/12018 my engine light came back on and my car stop, I called Kia and the man told me that whatever the problem is that it had nothing to do with the engine and that if I bring it in a have to pay for them to look at it. I’m thinking to myself why do I have to pay for something that wasn’t my fault in the beginning all these problems came with the engine when the engine light came on. Now all of the sudden it’s not the engine and I have to pay. This is crazy!!! More

Regular service and one problem It was time for regular oil and filter change. I did have one problem with my brakes. The service guy was on it right away. I left feeling extremely It was time for regular oil and filter change. I did have one problem with my brakes. The service guy was on it right away. I left feeling extremely happy with this service call. More

Oil change It was quick, didnt have to wait very long,waiting area was nice and clean, they had coffee for customers, staff was friendly ,I will definitely go ba It was quick, didnt have to wait very long,waiting area was nice and clean, they had coffee for customers, staff was friendly ,I will definitely go back More

There are no words to describe my experience. Had an 9:30am oil change appointment, arrived at the dealership at 9:15, did not leave until 1:00pm. It took the 4 hours and 45 minutes to change the Had an 9:30am oil change appointment, arrived at the dealership at 9:15, did not leave until 1:00pm. It took the 4 hours and 45 minutes to change the oil in my car. I have never encountered a group of unprofessional Individuals as this group, customer service is nonexistent. More