ALM Kia South - Service Center

No one will return your call Don't expect to talk to a person after the purchase of your car goes through. The receptionist will answer and transfer you but no one will ever answ Don't expect to talk to a person after the purchase of your car goes through. The receptionist will answer and transfer you but no one will ever answer or return your call. Same goes for the service department. Horrible customer service after the sale. More

Best dealership I've been to This Kia dealership has to be the best dealership I have ever visited I wish I can say the same for the Kia dealership on Thornton Road and also in Jo This Kia dealership has to be the best dealership I have ever visited I wish I can say the same for the Kia dealership on Thornton Road and also in Jonesboro alm was very courteous while my car was being fixed they offered drinks food and etc while we waited the best thing of all is this kia dealership has where they help customers fix their car by offering a finance program if you don't have all oh the money for the car repair if I could give this dealership 10 Stars I would... More

Service My service experience was excellent.My service advisor was extremely helpful (Michael Falanga) I will continue to have AlM of Union City service my My service experience was excellent.My service advisor was extremely helpful (Michael Falanga) I will continue to have AlM of Union City service my vehicle due to the knowledgeable associates. More

had to return to get my spare key they were faitrly quick in dealing with and programming my spare key even though when I purchased the car it wasnt provided I had to make another they were faitrly quick in dealing with and programming my spare key even though when I purchased the car it wasnt provided I had to make another 40 min trip to the dealer to get it done More

Great customer service Service was prompt and car ready as promised. Henry displayed great customer service ensuring that my invoice was handled correctly & I safely made it Service was prompt and car ready as promised. Henry displayed great customer service ensuring that my invoice was handled correctly & I safely made it to my car. Way to go!!! More

Refused service I had just brought a brand new 2019 Serento, which by the way already had over 100 miles on it, and while driving, my air conditioner went out, I brun I had just brought a brand new 2019 Serento, which by the way already had over 100 miles on it, and while driving, my air conditioner went out, I brung the vehicle back in to get it fixed, bc I have 10year warranty bumper to bumper, and they refused to fix it, bc they mentioned it's not covered. Iam very, very upset, I know they can fix it, but they refused to. I've always been a loyal customer with Kia in the past, bc I wouldn't take my car anywhere else (this is my second car I brought from them) iam very disappointed, iam refused service on a brand new vehicle. More

Great!! Only place I take my car and will continue to go to.. Always have me right and on point and love the free car wash afterwards.. Only place I take my car and will continue to go to.. Always have me right and on point and love the free car wash afterwards.. More

maintenance service I scheduled a routine maintenance for an oil change and tire rotation. When I arrived I had to look for someone to assist me in getting my vehicle. Wh I scheduled a routine maintenance for an oil change and tire rotation. When I arrived I had to look for someone to assist me in getting my vehicle. When I told the girl I had an appointment she then took my keys. Then she asked If I would like a complimentary car wash and I said yes. She then told me it will be an extra 30-45 minutes on top of my wait time for the service of my car. So I then waited for 2 hours for the service and car wash for my vehicle. When my car was ready she told me I may or may not need an oil pan replaced and that in order to check I would have to pay an additional $150 for a diagnosis because she do not know whether or not that is the issue, and when I asked if it can be done while I waited she told me no it has to be done another day, on the other side of the dealership from certified technicians. So I then ask her if I am getting service done here, then all of the technicians working on cars need to be certified. As she rambled on and on I just told her to give me my keys so I can go. After paying for my service I proceeded to my car which I had to walk to look for because they no longer bring your cars to the service waiting area, then my car was parked in back of other cars which I had to wait for another technician to move before I can leave as if my car had been sitting there for a while before I was notified that my car was ready. More

Amazing!! Awesome!! Satisfying!!! Great staff and awesome service!! Didn’t wait long and was greeted right away when I approached the building!! Will definitely be back to get my car f Great staff and awesome service!! Didn’t wait long and was greeted right away when I approached the building!! Will definitely be back to get my car fixed again!!! More

Service Dept. Customer service . SALES dept. Jason,Brandon, Jawon were great! Service fixed the recall/ check engine light. Jawon synced my phone and explained the features. But I had to make TW Jason,Brandon, Jawon were great! Service fixed the recall/ check engine light. Jawon synced my phone and explained the features. But I had to make TWO 2 trips to pick up my other key fob as promised, it was not ordered then. I had to return. I was able to receive it on my SECOND visit, Sales dept. placed the order on my 1st visit.Service dept was professional and proficient. More