ALM Kia South - Service Center

I keep experiencing poor customer service I brought my car in for routine service... I also was having an issue with my driver window going up and down. After setting up my maintenance service I brought my car in for routine service... I also was having an issue with my driver window going up and down. After setting up my maintenance service online. When I got there first they tried to double charge. Until I showed proof of what the amount told me online.... Then there was an issue with the guy who was supposed to be fixing my window.... He drops the window all the way down and couldnt get it back up. So I was told they were putting me in a loaner car until the part arrives for the window. I was told I would have my car back by that Wednesday. I get over to go get the loaner car and sat and waited forever for the dude to get the car. He comes back with the car and says oh it took so long bc I had to aired of the tire twice.... I was thinking maybe he was talking bout 2 different tires.... Finish the Paperwork and walk around and I drive off to go get my kids. I got from Union City to Midtown and the low air light comes on.... We put air in the tire amd push on. By the end of the night.... Light comes on AGAIN. PUT more air in the tire..... The next day same thing, that monday morning same thing air in the tire twice a day. So by That Tuesday I have to put more air in the tire. Being frustrated I called the car rental guy back, no answer and left a very detaileessage about the tire. No call back.... Here is Wednesday the day on supposed to get my car back.... I'm being told it wont be ready until Thursday and tell them what's going on with the tire, I was told to speak wit the guy I got the car from... Once again no answer and I leave yet another detailed message no reply.... Thursday same thing air in the tire twice a day and still my car isn't ready for pick up. Friday morning rolls around I get the call to lick up my car... But before I go I gotta put more air in the tire to drive from.Buckhead where I work to Union City... Before I could get off the freeway good, the low air tire light comes on AGAIN. I spent $25 in air for tires that they knew were an issue. Absolutely ridiculous More

Great Service Tara was very helpful. She got me in and out for my services appointment. She made me feel like my time was important. Great employee. Tara was very helpful. She got me in and out for my services appointment. She made me feel like my time was important. Great employee. More

Great Service My car battery stopped working and the staff at ALM Kia South were very helpful and did not try to up sale me on services that I did not need which is My car battery stopped working and the staff at ALM Kia South were very helpful and did not try to up sale me on services that I did not need which is something that I really appreciated. They took really good care of me and the service was quick and thorough. I will be sure to come back to them for my future car service. More

Vehicle service Great customer service and recommendations from Henry Wimby. Joanne and Terence (technician) and James (parts) were A+ as well. Thanks to everyone an Great customer service and recommendations from Henry Wimby. Joanne and Terence (technician) and James (parts) were A+ as well. Thanks to everyone and God bless. More

Good experience The staff was Friendly and helpful. They got me in and out in a timely fashion. I would recommend this dealer for all your car needs. The staff was Friendly and helpful. They got me in and out in a timely fashion. I would recommend this dealer for all your car needs. More

Scheduled Service On Time I ended up being a walk-in on a routine service and literary couldnt tell the difference as if I had an appointment. In and Out like clockwork!!! I ended up being a walk-in on a routine service and literary couldnt tell the difference as if I had an appointment. In and Out like clockwork!!! More

A Walk in Awesomeness Great place to get your oil chained very friendly and nice bathroom was very clean snack was good as well so stop by and get your car serviced you wil Great place to get your oil chained very friendly and nice bathroom was very clean snack was good as well so stop by and get your car serviced you will be glad that you did More

clean and efficient everything went smooth, they got me in and out in a timely manner. The gave me all the information up front and did not pressure me into anything i di everything went smooth, they got me in and out in a timely manner. The gave me all the information up front and did not pressure me into anything i did not want to purchase at that time. More

Great customer service The gentlemen that waiting on me was very polite and friendly. My car was also detailed. The gentlemen let me know about threads on tires may need a The gentlemen that waiting on me was very polite and friendly. My car was also detailed. The gentlemen let me know about threads on tires may need alignment in the future. Also advised me if the windshield that had a crack in it. More

Great Customer Service Got to admit the crew at the service center was top notch. Tara throughly explained any and all problems and pinpointed what needed to be done immedia Got to admit the crew at the service center was top notch. Tara throughly explained any and all problems and pinpointed what needed to be done immediately. Appreciate everything they did and will be back to complete the remainder of the problems. More