ALM Kia South - Service Center

Horrible service I called with an issue of burning oil in my 2016 Kia Sorento. I spoke with Josh. He took my vin number and said Kia had an issue with this motor and w I called with an issue of burning oil in my 2016 Kia Sorento. I spoke with Josh. He took my vin number and said Kia had an issue with this motor and would do a test as a result could put a new engine. He was to be off on the following Monday when I could bring it in and he said he’d take care of it when he got in. I brought it up and another tech , never gave me his name, said my car wasn’t qualified for that program but would do the recalls that were required and it would take 3-4 hours. I had to go out of town and asked for a ride home , because they did for my daughter in August. He said they could only go 10 miles and I was 12.2. Not happy I left and have no intention of coming back. I texted and called Josh and it has been over a week and have had no communication at all. Will never use ALM/Kia in Union City again More

Excellent Service, Excellent Job. Very Satisfied. Quality Service...Quality Work. Will definitely be back there to get my car serviced. I even enjoyed a movie in the waiting area. Very Satisfied. Quality Service...Quality Work. Will definitely be back there to get my car serviced. I even enjoyed a movie in the waiting area. More

My service rep Henry was awesome and he always makes sure all of my issues are resolved. He is a major contributor to his coworkers and community. Good people are so Henry was awesome and he always makes sure all of my issues are resolved. He is a major contributor to his coworkers and community. Good people are so hard to find More

Great Service Was very honest and did not try to sell me any unneeded repairs. Was in and out quickly and waiting area was clean comfortable. Had a very pleasing ex Was very honest and did not try to sell me any unneeded repairs. Was in and out quickly and waiting area was clean comfortable. Had a very pleasing experience. More

Great service friendly associates The service is always good and they tell me when my car has a need for upceap and repairs. I needed work that was going to take awhile. They gave m The service is always good and they tell me when my car has a need for upceap and repairs. I needed work that was going to take awhile. They gave me a ride home and picked me back up. They also included a free car wash. More

The best This was by far the best service experience that i have ever had. Completely satisfied. Wonderful from beginning to end. Definitely will be back. Than This was by far the best service experience that i have ever had. Completely satisfied. Wonderful from beginning to end. Definitely will be back. Thanks again Mike More

Great!! Wonderful experience over all!!! Will be back! Everyone was very friendly very helpful and very knowledgeable!! Very fast! Thank you for everything! Y Wonderful experience over all!!! Will be back! Everyone was very friendly very helpful and very knowledgeable!! Very fast! Thank you for everything! You all know what your doing! More

Service review All employees were very friendly and helpful. Mike greeted me when I entered the service area and keep me informed as to status of my car. The young All employees were very friendly and helpful. Mike greeted me when I entered the service area and keep me informed as to status of my car. The young lady at check out was also very friendly and pleasant. Great service and should I need Kia maintenance again I will definitely visit your facility. More

Regular 6 month oil change and tire rotation When I arrived the door to go in was closed. Within minutes Michael came out and told me to drive in through the exit entrance. He asked what I was t When I arrived the door to go in was closed. Within minutes Michael came out and told me to drive in through the exit entrance. He asked what I was there for and I told him to get my oil changed and tires rotated. It was prepaid with the buying of my car. The cutomer area was not lighted and it was cold in there. I got the impression that he was the only one there. He told me that there was something wrong with the light. I was there by myself in the dark for about 30 minutes, before another worker arrived and turned the lights on and started putting coffee on and set out snacks. About 10 minutes later other customers arrived after the coffee was started. My car was ready a little after 9:00am. Last time I came my car was brought to the front where I came in, but this time Michael walked me to my car at the back where the service was being done. He directed me on how to get out, but I got lost and had to get one of the guys in the new cars area to direct me out. More

Oil Change Review Quick, professional service with free car wash. Team was friendly and professional. Waiting area was clean with complimentary snacks and water availab Quick, professional service with free car wash. Team was friendly and professional. Waiting area was clean with complimentary snacks and water available. Good experience overall. More