ALM Kia South - Service Center

Take Care of a Customer My appt started out to be a bad one. I met with sales person not knowing I was speaking with a Suprrvisor. I was been explain if certain issues that My appt started out to be a bad one. I met with sales person not knowing I was speaking with a Suprrvisor. I was been explain if certain issues that needed my attention that should have been explain from the first visit. Supervisor explain took care of me and explain all details to care for my new ride. I'm glad I was able to meet with someone who knows what to do and better prepare me for my next visit. Only thing iam still waiting on is email that I was suppose to receive and haven't recieved yet in reference list of services of what needs to be taken care of @ certail miles Thanks again ALM kia services Department More

great service in and out quickly. keep the good work up. great service , was meet at the door with a smile and was given great great service several thing was suggested and taken care off. hat off to alm kia great service , was meet at the door with a smile and was given great great service several thing was suggested and taken care off. hat off to alm kia. More

Never Again!!!!! I dropped my vehicle off to complete recalls and for some maintenance issues. The service department had my car for over a week. I had to initiate sev I dropped my vehicle off to complete recalls and for some maintenance issues. The service department had my car for over a week. I had to initiate several calls to the service department as well as to my warranty department in order to get the issues resolved. I called to speak to my service rep many times and never received a call back or would speak to him and he never had any information. I went to go see what was taking forever and was advised I still had to wait another 2 days to get the parts in. They didn't have a loaner vehicle so I was able to drive my own car. Which i found a scratch on the bumper. Finally once the parts came in it took another 2 days to service the car. I still had to call myself to find out if the service was finished or not. One of the times I called a lady answered the phone, oh it her again, how can I help you Ms. V? I was appalled by the lack of customer service. When I was finally able to get my car they left $40 in my cup holder, I guess it was there way of saying sorry. I drove off the lot and my check engine light came on. I was furious. I wan't not going to take my car back up there to find out why my check engine light me on. After doing some research and checking myself I found they did not reconnect all the parts in my engine. I found something unplugged and plugged it back in and guess what? Check engine light is off. I think this was done intentionally so that I would have to come back. I will never go back to this dealership again.!! More

Oil Change I went online to schedule an oil change. I arrive on time. The lady greeted me with a smile, and ask what service, I needed. Once I told her; she dire I went online to schedule an oil change. I arrive on time. The lady greeted me with a smile, and ask what service, I needed. Once I told her; she directed me to go inside. The representative saw my KIA Soul from start to finish; he was very polite, and he told me how long I would have to wait for the service. Everything turned out well. I was able to relax in the waiting , and watch television. I got excited over the free car wash and vacuum. More

Excellent service I went in for my 50,000 mile service. All that I encountered were very professional and courteous. I didn't have to wait long to be served. The estima I went in for my 50,000 mile service. All that I encountered were very professional and courteous. I didn't have to wait long to be served. The estimate shared was on target. Expectations were exceeded. I forgot the name of the service person I worked with, but he was great. More

Excellent service In an out in a timely manner with all my issues fixed as promised. Thought I was going to have to leave my car and get loaner but expectations were ex In an out in a timely manner with all my issues fixed as promised. Thought I was going to have to leave my car and get loaner but expectations were exceeded More

Absolutely wonderful group of people. There was a young lady that signed me in when you drive into the facility. I do not remember her name but she was a joy to greet those signing in. I l There was a young lady that signed me in when you drive into the facility. I do not remember her name but she was a joy to greet those signing in. I love Ross & Jessica & B. Anderson, they are a delightful group of people. There are several things I need done but I was honest with them that I can only do a little bit at a time. They were ok with that. To me their prices are high but I guess that’s why people don’t wanna go to the dealership for service! 🤔Looking forward to my next visit! 🤗Sincerely, Ms. BEASLEY More

Waited four and a half hours for a car buff We were told when we bought the new car the scratches and the screen would be fixed if we brought the car in. When my wife found time to bring it in, We were told when we bought the new car the scratches and the screen would be fixed if we brought the car in. When my wife found time to bring it in, she was first told we were supposed to get a printout of the issues to fix. She luckily knew the names of the people who told us these problems would be fixed even if we took delivery of the car. So luckily there was no real uphill there. They took the car in to be checked, she waited there four and a half hours for the car to be buffed. She was told the screen could not be fixed and they had to order a new one. Which means we now have to bring the car in again when the new screen arrives. More

The Kia Specialist I have noticed a steady uptick in service at this Kia Dealership and it’s Service department. Wonderful, wonderful, awesome. Keep improving. More I have noticed a steady uptick in service at this Kia Dealership and it’s Service department. Wonderful, wonderful, awesome. Keep improving. More referrals coming. Thank you! More

Great customer service Even when you have to wait a while for your vehicle to be ready, the staff check in frequently to make sure you're doing all right. Even when you have to wait a while for your vehicle to be ready, the staff check in frequently to make sure you're doing all right. More