ALM Kia South - Service Center

From one problem to the next. I just had work done to my 2012 Kia Optima SX due to the engine recall, the engine runs good, but I noticed when I drive over speed bumps now it sound I just had work done to my 2012 Kia Optima SX due to the engine recall, the engine runs good, but I noticed when I drive over speed bumps now it sound like the engine isn’t mounted all the way correctly, my glove box keeps busting open, and when I brought the car back 2 days after I just got it back I was told I’ll have to cover the diagnostic fee if the problem wasn’t due to their work, however my car wasn’t having these problems before recently being serviced. On top of the new inconveniences, throughout the time I kept calling to see when the vehicle was going to be available, I never got an update on how long it would take for them to fix my car, instead they kept insisting that think they’re “ordering parts” and then all of a sudden after a month the car was ready for pick up. Overall just unorganized and I’ll probably trade my car in because I don’t know how well put together this car really is. More

No problem Things went smooth no problem and that's the way I like it. I appreciate conducting 90% of my transaction via email and internet. I took pictures of m Things went smooth no problem and that's the way I like it. I appreciate conducting 90% of my transaction via email and internet. I took pictures of my trade in and gave the history and all went well. The only thing I felt should have been mentioned was the fact there was no spare tire in the deal More

service dept. I had a appointment to have my 2015 KIA SOUL serviced for a long road trip. the service was completed in about 1 hour. now we feel safe that we will b I had a appointment to have my 2015 KIA SOUL serviced for a long road trip. the service was completed in about 1 hour. now we feel safe that we will be ok there and back. More

Car systems check out The greeting was somewhat perfunctory. It used to be welcome to.......... There was no call saying that the car was ready. I was invited to stay for The greeting was somewhat perfunctory. It used to be welcome to.......... There was no call saying that the car was ready. I was invited to stay for a 2 hours job, but in fact it was no ready until 5 1/2 hours later. A scramble to get the paperwork assembles for payment More

The place to go Alm Kia for good SERVICE. They are really professional. They listen to me for my requests. And always carry out my requests. I love this dealership, and you will too. They are really professional. They listen to me for my requests. And always carry out my requests. I love this dealership, and you will too. More

Excellent Service Excellent customer service and car repairs. I had to leave my car there. I was very happy that someone there took me home, and picked me up when my ca Excellent customer service and car repairs. I had to leave my car there. I was very happy that someone there took me home, and picked me up when my car was ready. I was also happy that when I picked my car up, it had been washed. More

Great customer service It was great customer service and such a speedy response time. Ms.Tanya really did her best to get me in and out in a timely fashion It was great customer service and such a speedy response time. Ms.Tanya really did her best to get me in and out in a timely fashion More

Pleased with my service Alm kia service was excellent. Very professional was Jason my service advisor. At this time i have no complaints. My car was returned in a timely man Alm kia service was excellent. Very professional was Jason my service advisor. At this time i have no complaints. My car was returned in a timely manner. More

Service Would not recommend the service department until they get a new manager. I scheduled appointments and they changed each appointment, never called to Would not recommend the service department until they get a new manager. I scheduled appointments and they changed each appointment, never called to rescheduled, but made the trip up there and then they rescheduled. Which was not convenient to my schedule. Never received paperwork on service, alignment, door latch replacement, wiper blades and they got grease all over my vehicle each time it was taken into the service department. Also said they completed a recall part that was not completed.. Employee's standing around when dropping vehicle off in the morning instead of helping customers. Can't get a manager or regional manager to return your call. TERRIBLE SERVICE!!! Need a lot of improvement in the service department. Would not recommend. Definitely terrible service in the service department and lost my business. They cannot keep service technicians. More

Take Care of a Customer My appt started out to be a bad one. I met with sales person not knowing I was speaking with a Suprrvisor. I was been explain if certain issues that My appt started out to be a bad one. I met with sales person not knowing I was speaking with a Suprrvisor. I was been explain if certain issues that needed my attention that should have been explain from the first visit. Supervisor explain took care of me and explain all details to care for my new ride. I'm glad I was able to meet with someone who knows what to do and better prepare me for my next visit. Only thing iam still waiting on is email that I was suppose to receive and haven't recieved yet in reference list of services of what needs to be taken care of @ certail miles Thanks again ALM kia services Department More