ALM Kia South - Service Center

Great Customer Service Had a great experience. Representative was personable, knowledgeable and kept me abreast of what was going on. Visit was shorter than anticipated. Wou Had a great experience. Representative was personable, knowledgeable and kept me abreast of what was going on. Visit was shorter than anticipated. Would highly recommend it. More

Came n for an oil change I received good greetings from staff and was taken to a clean waiting room with coffee and snacks. And received information on all the services done t I received good greetings from staff and was taken to a clean waiting room with coffee and snacks. And received information on all the services done to the car. More

My experience was great. I was told to ask for Mike when I got there and he was so nice and helped me out so much. Thank you Mike for helping me with my service. I was told to ask for Mike when I got there and he was so nice and helped me out so much. Thank you Mike for helping me with my service. More

Oil change Over the past two years since I purchased my Kia Optima it has been great workign with your service department. I gave this rating because of your pr Over the past two years since I purchased my Kia Optima it has been great workign with your service department. I gave this rating because of your professionalism, courtesy and timeliness., More

No one will return your call Don't expect to talk to a person after the purchase of your car goes through. The receptionist will answer and transfer you but no one will ever answ Don't expect to talk to a person after the purchase of your car goes through. The receptionist will answer and transfer you but no one will ever answer or return your call. Same goes for the service department. Horrible customer service after the sale. More

Best dealership I've been to This Kia dealership has to be the best dealership I have ever visited I wish I can say the same for the Kia dealership on Thornton Road and also in Jo This Kia dealership has to be the best dealership I have ever visited I wish I can say the same for the Kia dealership on Thornton Road and also in Jonesboro alm was very courteous while my car was being fixed they offered drinks food and etc while we waited the best thing of all is this kia dealership has where they help customers fix their car by offering a finance program if you don't have all oh the money for the car repair if I could give this dealership 10 Stars I would... More

Service My service experience was excellent.My service advisor was extremely helpful (Michael Falanga) I will continue to have AlM of Union City service my My service experience was excellent.My service advisor was extremely helpful (Michael Falanga) I will continue to have AlM of Union City service my vehicle due to the knowledgeable associates. More

had to return to get my spare key they were faitrly quick in dealing with and programming my spare key even though when I purchased the car it wasnt provided I had to make another they were faitrly quick in dealing with and programming my spare key even though when I purchased the car it wasnt provided I had to make another 40 min trip to the dealer to get it done More

Great customer service Service was prompt and car ready as promised. Henry displayed great customer service ensuring that my invoice was handled correctly & I safely made it Service was prompt and car ready as promised. Henry displayed great customer service ensuring that my invoice was handled correctly & I safely made it to my car. Way to go!!! More

Refused service I had just brought a brand new 2019 Serento, which by the way already had over 100 miles on it, and while driving, my air conditioner went out, I brun I had just brought a brand new 2019 Serento, which by the way already had over 100 miles on it, and while driving, my air conditioner went out, I brung the vehicle back in to get it fixed, bc I have 10year warranty bumper to bumper, and they refused to fix it, bc they mentioned it's not covered. Iam very, very upset, I know they can fix it, but they refused to. I've always been a loyal customer with Kia in the past, bc I wouldn't take my car anywhere else (this is my second car I brought from them) iam very disappointed, iam refused service on a brand new vehicle. More