ALM Kia South - Service Center

Excellent Service Excellent customer service and car repairs. I had to leave my car there. I was very happy that someone there took me home, and picked me up when my ca Excellent customer service and car repairs. I had to leave my car there. I was very happy that someone there took me home, and picked me up when my car was ready. I was also happy that when I picked my car up, it had been washed. More

Pleased with my service Alm kia service was excellent. Very professional was Jason my service advisor. At this time i have no complaints. My car was returned in a timely man Alm kia service was excellent. Very professional was Jason my service advisor. At this time i have no complaints. My car was returned in a timely manner. More

Great customer service It was great customer service and such a speedy response time. Ms.Tanya really did her best to get me in and out in a timely fashion It was great customer service and such a speedy response time. Ms.Tanya really did her best to get me in and out in a timely fashion More

Service Would not recommend the service department until they get a new manager. I scheduled appointments and they changed each appointment, never called to Would not recommend the service department until they get a new manager. I scheduled appointments and they changed each appointment, never called to rescheduled, but made the trip up there and then they rescheduled. Which was not convenient to my schedule. Never received paperwork on service, alignment, door latch replacement, wiper blades and they got grease all over my vehicle each time it was taken into the service department. Also said they completed a recall part that was not completed.. Employee's standing around when dropping vehicle off in the morning instead of helping customers. Can't get a manager or regional manager to return your call. TERRIBLE SERVICE!!! Need a lot of improvement in the service department. Would not recommend. Definitely terrible service in the service department and lost my business. They cannot keep service technicians. More

Take Care of a Customer My appt started out to be a bad one. I met with sales person not knowing I was speaking with a Suprrvisor. I was been explain if certain issues that My appt started out to be a bad one. I met with sales person not knowing I was speaking with a Suprrvisor. I was been explain if certain issues that needed my attention that should have been explain from the first visit. Supervisor explain took care of me and explain all details to care for my new ride. I'm glad I was able to meet with someone who knows what to do and better prepare me for my next visit. Only thing iam still waiting on is email that I was suppose to receive and haven't recieved yet in reference list of services of what needs to be taken care of @ certail miles Thanks again ALM kia services Department More

great service in and out quickly. keep the good work up. great service , was meet at the door with a smile and was given great great service several thing was suggested and taken care off. hat off to alm kia great service , was meet at the door with a smile and was given great great service several thing was suggested and taken care off. hat off to alm kia. More

Never Again!!!!! I dropped my vehicle off to complete recalls and for some maintenance issues. The service department had my car for over a week. I had to initiate sev I dropped my vehicle off to complete recalls and for some maintenance issues. The service department had my car for over a week. I had to initiate several calls to the service department as well as to my warranty department in order to get the issues resolved. I called to speak to my service rep many times and never received a call back or would speak to him and he never had any information. I went to go see what was taking forever and was advised I still had to wait another 2 days to get the parts in. They didn't have a loaner vehicle so I was able to drive my own car. Which i found a scratch on the bumper. Finally once the parts came in it took another 2 days to service the car. I still had to call myself to find out if the service was finished or not. One of the times I called a lady answered the phone, oh it her again, how can I help you Ms. V? I was appalled by the lack of customer service. When I was finally able to get my car they left $40 in my cup holder, I guess it was there way of saying sorry. I drove off the lot and my check engine light came on. I was furious. I wan't not going to take my car back up there to find out why my check engine light me on. After doing some research and checking myself I found they did not reconnect all the parts in my engine. I found something unplugged and plugged it back in and guess what? Check engine light is off. I think this was done intentionally so that I would have to come back. I will never go back to this dealership again.!! More

Oil Change I went online to schedule an oil change. I arrive on time. The lady greeted me with a smile, and ask what service, I needed. Once I told her; she dire I went online to schedule an oil change. I arrive on time. The lady greeted me with a smile, and ask what service, I needed. Once I told her; she directed me to go inside. The representative saw my KIA Soul from start to finish; he was very polite, and he told me how long I would have to wait for the service. Everything turned out well. I was able to relax in the waiting , and watch television. I got excited over the free car wash and vacuum. More

Excellent service I went in for my 50,000 mile service. All that I encountered were very professional and courteous. I didn't have to wait long to be served. The estima I went in for my 50,000 mile service. All that I encountered were very professional and courteous. I didn't have to wait long to be served. The estimate shared was on target. Expectations were exceeded. I forgot the name of the service person I worked with, but he was great. More

Excellent service In an out in a timely manner with all my issues fixed as promised. Thought I was going to have to leave my car and get loaner but expectations were ex In an out in a timely manner with all my issues fixed as promised. Thought I was going to have to leave my car and get loaner but expectations were exceeded More