ALM Kia South - Service Center

Wonderful service They are very thorough in service department explaining that happened while my KIA was there. I love the customer service and how informative they wer They are very thorough in service department explaining that happened while my KIA was there. I love the customer service and how informative they were More

Oil change She was great, she asked me was I satisfied,and is it anything else she could do for me. She suggested tires because I need them She was great, she asked me was I satisfied,and is it anything else she could do for me. She suggested tires because I need them More

Service with a smile I am extremely pleased with the serviced I received December 13th. The receptionist was able to get me a same day appointment. I arrived 30 minutes la I am extremely pleased with the serviced I received December 13th. The receptionist was able to get me a same day appointment. I arrived 30 minutes later and was seen right away. I went in for an oil change but had some brake problems that needed addressing, immediately. Tara, Terrance and Phillip went out of their way to ensure I understand what the problem was. They were able to fix it, on the spot! I was able to get my work done while I waited which was an additional blessing. Thank you SERVICE Department. Everyone there was super friendly and accommodating. More

Good service for your Car This service was a blessing for because my car needed these repairs right of way. My oil was leaking and smoke was coming threw the vent in my car; it This service was a blessing for because my car needed these repairs right of way. My oil was leaking and smoke was coming threw the vent in my car; it was a gasket leak and it was fix within a few hours and save me a lot of money . So lm glad they were able to fix the problem in a timely manner More

Awesome Service!! Because of the outstanding customer service that I received with my new car, I decided to bring my older car in for service and new tires. Once again, Because of the outstanding customer service that I received with my new car, I decided to bring my older car in for service and new tires. Once again, everyone on the service team is awesome. From the time I pull into the service bay to the payment center, the customer service is great. More

My experience at ALM svc department My overall experience was good. There were VERY few customers there which caused me to get in and out quickly. The svc rep was very cordial and kept My overall experience was good. There were VERY few customers there which caused me to get in and out quickly. The svc rep was very cordial and kept me posted on my wait time. More

Very Good Henry was very helpful and informative. Work was done quickly and on time. He answered all of the questions I had even from past appointments Henry was very helpful and informative. Work was done quickly and on time. He answered all of the questions I had even from past appointments More

Putting the customer first. Because I purchased my new Kia from ALM South, and because they are the closest service center to my job, I decided to bring my Kia in for service. I Because I purchased my new Kia from ALM South, and because they are the closest service center to my job, I decided to bring my Kia in for service. I went online to schedule my appointment and was very surprised at how easy it was to complete that process. I arrived at the dealership at 7:00 am, and when I turned my car off and opened the door, the service agent was there waiting on me. He wrote down my service request and asked if I was going to wait, or come back. I told him I needed a shuttle to my job, and he kindly showed me to the waiting area and said the agent would come get me in about 5 minutes. The shuttle driver came as promised and got me to my workplace on time. Later in the day, I received a call from Henry who introduced himself as my Service Advisor and went over my work request and said that my car was being completed and that he would call me back once all the work was done. As promised, Henry called back, went over work order and told me that my vehicle was ready and everything was covered by my warranty. Once I arrived, the young lady at payment area, called Henry to let him know that I was there. Once I signed the work order, Henry walked me out to the Bay Area where my car was parked, confirmed that everything was done, shook my hand and thanked me for my business. WOW!! About a month later I had to bring my Kia back in for it’s 7500 mile service. I went online, once again, and scheduled my appointment. I was sure that my first experience wasn’t going to be repeated, but I was wrong. Again, the service associates provided excellent customer service, and Henry once again made sure that I was satisfied with the work that was done. This service department is the best all around, so much so that I brought my older Kia (2014-Optima) here for service and new tires. Even though this location isn’t close to my home (just my job) I will make the drive to ALM Kia to have my cars serviced. Please pass along my gratitude to the service associates!! Outstanding Customer Service. Beyond Satisfied, J. Jackson 2020 Telluride 2014 Kia Optima Ex More

Great experience fast service They make sure you’re right before you leave, if you buy a used car they make sure you get a warranty.thanks again.when I purchase again I will come b They make sure you’re right before you leave, if you buy a used car they make sure you get a warranty.thanks again.when I purchase again I will come back to you guys. More

Professionalism of Service Advisor Henry Wimby, my service advisor, was very professional, courteous, and knowledgeable. He was friendly, helpful, and answered all my questions. The ser Henry Wimby, my service advisor, was very professional, courteous, and knowledgeable. He was friendly, helpful, and answered all my questions. The service provided was great and I was very satisfied. More