ALM Kia South - Service Center

If I could give 0 stars- I would Terrible customer service in the service area 2/2 visits. Poorly trained staff. Extremely long wait time last WITH an appointment. Job is not done right the first time service in the service area 2/2 visits. Poorly trained staff. Extremely long wait time last WITH an appointment. Job is not done right the first time - they cut corners, then are apologetic when you start asking questions. I waited 2 hours to receive my car back from them after using their “COMPLIMENTARY VIP OIL SERVICE” ... take my advice and run! More

Everyone was nice and made sure that they kept me informed on the statue of my service. They made sure that I was comfortable while I waited. informed on the statue of my service. They made sure that I was comfortable while I waited. More

Visiting from Tennessee when my check engine light went on. Very happy with my service even though I had to go back 2 times. Mark my service rep was excellent! on. Very happy with my service even though I had to go back 2 times. Mark my service rep was excellent! More

The service rep, Jason listened attentively to my concerns and analyzed the issues of concern with the Chad (technician). They immediately found the problem and are diligently taking care of my vehic concerns and analyzed the issues of concern with the Chad (technician). They immediately found the problem and are diligently taking care of my vehicle. Their professionalism is greatly appreciated. More

Service was great from the appointment center to the check in on the service drive. and when the service was complete they delivered my vehicle to m. check in on the service drive. and when the service was complete they delivered my vehicle to m. More

Service was great! Kia provided great and professional service. The staff was friendly and it didn't take long to complete the service. Will be back and definitely recom Kia provided great and professional service. The staff was friendly and it didn't take long to complete the service. Will be back and definitely recommend. More

Kia South had excellent customer service they was attentive to the customers they they did labor on my car and a good limited time I would recommend somebody attentive to the customers they they did labor on my car and a good limited time I would recommend somebody More

Sold a vehicle that had been wrecked Dealership agreed to repair the vehicle that was purchased wrecked, a year later we still cannot get the service department to complete the repairs. Dealership agreed to repair the vehicle that was purchased wrecked, a year later we still cannot get the service department to complete the repairs. I have phoned several times and spoken with Jason from the service department, to be told that yes they have a record of what was repaired and will need to look into what went wrong and what happened to the missing parts. The car continues to beep because the screw was not ordered to hold the sensor on the front in place that detects objects, the guard on the bottom of the car that was also supposed to be replaced because it had a broken clip and was hanging finally broke loose and came off the car, I am certain causing more damage. The air conditioning that was not working was repaired in May of 2019 when this ridiculous journey began. The windshield fluid holder is also busted, however we did not know this at time because we had not tried to fill it up. More

The dealership is big, fast and the employees are professionals. And the service was fast I was able to sit down and get my thoughts together in peace. professionals. And the service was fast I was able to sit down and get my thoughts together in peace. More

Great service!! Ask 4 Ben!! Great guy and he’s gonna take care of!! Ben made the process for me very comfortable and relaxed wit no pressure care of!! Ben made the process for me very comfortable and relaxed wit no pressure More