ALM Kia South - Service Center

Very Good Henry was very helpful and informative. Work was done quickly and on time. He answered all of the questions I had even from past appointments Henry was very helpful and informative. Work was done quickly and on time. He answered all of the questions I had even from past appointments More

My experience at ALM svc department My overall experience was good. There were VERY few customers there which caused me to get in and out quickly. The svc rep was very cordial and kept My overall experience was good. There were VERY few customers there which caused me to get in and out quickly. The svc rep was very cordial and kept me posted on my wait time. More

Putting the customer first. Because I purchased my new Kia from ALM South, and because they are the closest service center to my job, I decided to bring my Kia in for service. I Because I purchased my new Kia from ALM South, and because they are the closest service center to my job, I decided to bring my Kia in for service. I went online to schedule my appointment and was very surprised at how easy it was to complete that process. I arrived at the dealership at 7:00 am, and when I turned my car off and opened the door, the service agent was there waiting on me. He wrote down my service request and asked if I was going to wait, or come back. I told him I needed a shuttle to my job, and he kindly showed me to the waiting area and said the agent would come get me in about 5 minutes. The shuttle driver came as promised and got me to my workplace on time. Later in the day, I received a call from Henry who introduced himself as my Service Advisor and went over my work request and said that my car was being completed and that he would call me back once all the work was done. As promised, Henry called back, went over work order and told me that my vehicle was ready and everything was covered by my warranty. Once I arrived, the young lady at payment area, called Henry to let him know that I was there. Once I signed the work order, Henry walked me out to the Bay Area where my car was parked, confirmed that everything was done, shook my hand and thanked me for my business. WOW!! About a month later I had to bring my Kia back in for it’s 7500 mile service. I went online, once again, and scheduled my appointment. I was sure that my first experience wasn’t going to be repeated, but I was wrong. Again, the service associates provided excellent customer service, and Henry once again made sure that I was satisfied with the work that was done. This service department is the best all around, so much so that I brought my older Kia (2014-Optima) here for service and new tires. Even though this location isn’t close to my home (just my job) I will make the drive to ALM Kia to have my cars serviced. Please pass along my gratitude to the service associates!! Outstanding Customer Service. Beyond Satisfied, J. Jackson 2020 Telluride 2014 Kia Optima Ex More

Great experience fast service They make sure you’re right before you leave, if you buy a used car they make sure you get a warranty.thanks again.when I purchase again I will come b They make sure you’re right before you leave, if you buy a used car they make sure you get a warranty.thanks again.when I purchase again I will come back to you guys. More

Professionalism of Service Advisor Henry Wimby, my service advisor, was very professional, courteous, and knowledgeable. He was friendly, helpful, and answered all my questions. The ser Henry Wimby, my service advisor, was very professional, courteous, and knowledgeable. He was friendly, helpful, and answered all my questions. The service provided was great and I was very satisfied. More

Early in with no appointment and still tended to timely Received more than bargained for in a good way and will continue to use service dept. in future. Had an appointment in system but received call that I Received more than bargained for in a good way and will continue to use service dept. in future. Had an appointment in system but received call that I had missed it More

Awesome Service Process was smooth and Service Rep was very helpful and explained the process in detail. He was always available to answer questions and keep me upda Process was smooth and Service Rep was very helpful and explained the process in detail. He was always available to answer questions and keep me updated. More

regular oil change Always great service, they keep updated and informed of any additional problems or concerns. The staff at the service center are always courteous and Always great service, they keep updated and informed of any additional problems or concerns. The staff at the service center are always courteous and they truly care about the customer. More

Awesome experience! Jason (Service Manager) was awesome. There was a slight problem with the clean-up of my car. Jason sent it back for proper clean-up and I was very h Jason (Service Manager) was awesome. There was a slight problem with the clean-up of my car. Jason sent it back for proper clean-up and I was very happy. Also had oil change and tire rotation. Thanks, Jason and ALM Kia. More

Mark Grimm is awesome mark made my visit to the dealership absolutely amazing. He gave me an update during the visit and also let me know what the vehicle will need soon. I mark made my visit to the dealership absolutely amazing. He gave me an update during the visit and also let me know what the vehicle will need soon. I was in and out in quickly.... More