ALM Kia South - Service Center

Routine Oil Change I came in for a routine oil change and to have my kia optima checked out because it begin to make a lite noise when I turned the steering wheel. I was I came in for a routine oil change and to have my kia optima checked out because it begin to make a lite noise when I turned the steering wheel. I was told that my oil change would be taken care of( which it was) but I was also told that I would have my car checked for the noise. Unfortunately, after waiting for 2 hours my car was returned (washed for the first time..ever at this location) but after questioning the service employee I found out my car was not checked for the noise. I was told that my car history had been checked in the system and my car did not have a recall, so I am assuming that is why service tech ignored my request to have my car inspected. After bringing it to the service administrator's attention, she said "I could wait for the tech to come and pick my car back up but after having waited 2 hours and my car being right in front of me I declined the offer. My overall experience was good at ALM but I think the employees just need to work on being consistent and understand that every customer that visits the service department has the potential to be a repeat customer for sales or service. More

Great Job ALM took care of our vehicle. They made sure that I was comfortable and not inconvenienced. GREAT JOB ALM!!!! We will definitely be back for further s ALM took care of our vehicle. They made sure that I was comfortable and not inconvenienced. GREAT JOB ALM!!!! We will definitely be back for further services. More

Worst Service Ever From the begining our salesman Cris seemed knowledgeable and friendly. Until he tried to charge us almost $400 to put Nitrogen air in the tires plus a From the begining our salesman Cris seemed knowledgeable and friendly. Until he tried to charge us almost $400 to put Nitrogen air in the tires plus almost $1000 to pressure was the car. No. The was not ready to be sold when we arrived when we got there. Also, Chris told us the bumber would be changed so we negotiated a price assuming that would be fixed. Well fast forward I didnt recieve any phone call phone my salesman or serviceman on the first day of the progerss in the shop. I had to call repeatedly to finally get an estimate on when the car would be ready. After agreeing with the price we had to leave the car car for service. n I was told the car would be ready one day then the following week i was given the the end of that week. At this point im very frustrated and disappointed with the service and the lack of professionalism. I had to reach out to the manager to get better service but it was just as bad. Picked up my car and the bumber wasn't fixed. More

Wonderful service They are very thorough in service department explaining that happened while my KIA was there. I love the customer service and how informative they wer They are very thorough in service department explaining that happened while my KIA was there. I love the customer service and how informative they were More

Great Job! I appreciate the service and the warm and friendly people! I really appreciate how quickly they try and get my car serviced and the free car wash is a I appreciate the service and the warm and friendly people! I really appreciate how quickly they try and get my car serviced and the free car wash is a great plus and keeps me coming back! More

Fast, informal , great customer experience. Fast, informal , friendly , and help to make solutions that are right for you and your pocket.prices are not high for services.great customer experien Fast, informal , friendly , and help to make solutions that are right for you and your pocket.prices are not high for services.great customer experience. More

Oil change She was great, she asked me was I satisfied,and is it anything else she could do for me. She suggested tires because I need them She was great, she asked me was I satisfied,and is it anything else she could do for me. She suggested tires because I need them More

Service with a smile I am extremely pleased with the serviced I received December 13th. The receptionist was able to get me a same day appointment. I arrived 30 minutes la I am extremely pleased with the serviced I received December 13th. The receptionist was able to get me a same day appointment. I arrived 30 minutes later and was seen right away. I went in for an oil change but had some brake problems that needed addressing, immediately. Tara, Terrance and Phillip went out of their way to ensure I understand what the problem was. They were able to fix it, on the spot! I was able to get my work done while I waited which was an additional blessing. Thank you SERVICE Department. Everyone there was super friendly and accommodating. More

Awesome Service!! Because of the outstanding customer service that I received with my new car, I decided to bring my older car in for service and new tires. Once again, Because of the outstanding customer service that I received with my new car, I decided to bring my older car in for service and new tires. Once again, everyone on the service team is awesome. From the time I pull into the service bay to the payment center, the customer service is great. More

Good service for your Car This service was a blessing for because my car needed these repairs right of way. My oil was leaking and smoke was coming threw the vent in my car; it This service was a blessing for because my car needed these repairs right of way. My oil was leaking and smoke was coming threw the vent in my car; it was a gasket leak and it was fix within a few hours and save me a lot of money . So lm glad they were able to fix the problem in a timely manner More