ALM Kia South - Service Center

Sales team Ben and Rodney (union city location) were amazing... the service team horrible the wait time super long for an alignment and 2tire change, no communication on the update for how long you have amazing... the service team horrible the wait time super long for an alignment and 2tire change, no communication on the update for how long you have to wait. Very nonchalant attitudes, i wait 4 hours and was there at 9 am, didn’t leave until 12:30 -1 o’clock . More

I was in and out for my service. I worked with good people in the service department. I am always greeted with a smile and will always take my vehicle here for service people in the service department. I am always greeted with a smile and will always take my vehicle here for service More

I wasn't very pleased with service this time, Alex told he they took care of things and didn't which left me in the same position he they took care of things and didn't which left me in the same position More

I was connected with Henry when I called for service. He was awesome! Henry was very courteous, patient, and knowledgeable. He made sure that all of my questions were answered and my concerns addressed. Bef was awesome! Henry was very courteous, patient, and knowledgeable. He made sure that all of my questions were answered and my concerns addressed. Before the service was performed, he made sure I knew what my obligations were and that I was clear on what they were doing to my car. When I entered the dealership, I was a little up-set, but Henry made sure I was comfortable and assured that my problem would be taken care of. Henry did a great job and I will definitely ask for him in the future! More

My salesperson was great! However, there were stains in the car and I asked for the inside to be detailed. I was promisedd it was cleaned but when I picked the car up, I noticed the stains were still on t the car and I asked for the inside to be detailed. I was promisedd it was cleaned but when I picked the car up, I noticed the stains were still on the seats. I was very disappointed. More

All employees are friendly and very helpful they helped me with everything I needed in a very timely manner. I recommend if anyone trying to get a good car with a good salesman to go to alm me with everything I needed in a very timely manner. I recommend if anyone trying to get a good car with a good salesman to go to alm More

Professional Staff Provided Top Notch Service Great visit work completed quickly and professionally as always. I highly recommend this dealership for any and all service needs. They do a great job Great visit work completed quickly and professionally as always. I highly recommend this dealership for any and all service needs. They do a great job with all makes and models of vehicles. More

Quick, easy adn very kind I didn't have an appointment but they fit me in right away. The ALM team was so kind showing me into the sitting room. The technician even noticed I h I didn't have an appointment but they fit me in right away. The ALM team was so kind showing me into the sitting room. The technician even noticed I had my work stuff and showed me a quiet room to take calls,, if needed. I will be back! More

Excellent Customer Service Customer service started as soon as I drove in. A service rep greeted me, found out why I was there, and introduced me to the service rep who would b Customer service started as soon as I drove in. A service rep greeted me, found out why I was there, and introduced me to the service rep who would be helping me. The service rep kept me informed and made sure I was comfortable in the waiting room. After the service was complete, I went to pay my bill. I did NOT have to wait. The person who waited on me greeted me with a smile. When my Kia needs service, I will be back. More

Great service! They checked me in as soon as I arrived and gave me a run down of what to expect. Had me out under the time estimated. I will be returning ! and gave me a run down of what to expect. Had me out under the time estimated. I will be returning ! More