ALM Kia South - Service Center

The vista was very good and I was update on what was going at all times. I was also told to help myself with water and other things in the lounge. going at all times. I was also told to help myself with water and other things in the lounge. More

When I bought my car I was promised 2 free oil change and car wash. I only got a oil change after two hours of waiting. The Manager Was so rude and said customers lie sometimes so he didn’t look into it. Cu car wash. I only got a oil change after two hours of waiting. The Manager Was so rude and said customers lie sometimes so he didn’t look into it. Customers or black people lie ? That’s what I’m wondering. I was treated so nasty id rather pay another place before i ever return! THE WORST!!!! Even after my sales man told him THE MANAGER tried to place me in the back of the line saying id HAVE to wait another hour..I LEFT.. Worst experience I’d rather eat McDonald’ than go here and i hate Mcdonalds More

Buying the car was okay. The salesman who actually helped me wasn't able to answer a few questions for me, but he was nice. Service on the other hand was one of the WORST experiences ever. I had to come up t me wasn't able to answer a few questions for me, but he was nice. Service on the other hand was one of the WORST experiences ever. I had to come up there 3 different times. The second time I had to sit there for a straight 8 hours. The communication was very limited. One of the guys in service, Alex, did offer to provide lunch for me which was very polite but as far as keeping me informed with the car, no. None of the service guys really knew anything that was going on. Always had to ask someone else for information. Had an appointment at 9am, was told it would be ready in 2.5 to 3 hours. Noon came around and then said they car wouldn't be ready till about 4. After being told a tire would be there at 230 and it would only take an hour, no. 430pm came around and when I went in to ask where my car was they just started laughing. I asked for a full report of what was done to my car and they were not able to provide me with the information because they were too busy. Had to come back the next day for them to change the nuts on the wheel and they offered to wash the car. Was told 45 minutes took over 2 hours. The car was NOT cleaned. All they did was rinse off the bird poop. Vaccummed the driver and passenger seats. Did nothing with the back seats. Asked for my report and they were not able to provide me with that again upon my request. As far as service, I will not be bringing my car back there for any issues. The level of maturity and customer satisfaction, I am very disappointed. More

When I go to get work done on my car I always get great help. And doing this survey helps every one get a good job repirt help. And doing this survey helps every one get a good job repirt More

Good afternoon when I first arrive I got greeted in a timely manner I indicated what was my concern and they have taken the time to listen and follow up on what I needed to be serviced it took about 30 t timely manner I indicated what was my concern and they have taken the time to listen and follow up on what I needed to be serviced it took about 30 to 40 minutes for completion which Was acceptable More

It was a great experience reassuring polite and were able to meet my needs in a very short time. I love to visit again. Thanks to meet my needs in a very short time. I love to visit again. Thanks More

Repair Done to my car The overall service went well but would have liked too been a little bit more informed on what exactly what was going on as far as what was been repai The overall service went well but would have liked too been a little bit more informed on what exactly what was going on as far as what was been repaired and the paper work that I signed could have been explained a little bit clear. (not just so briefly!) Other than that the Service I got from Alex, Kelly was good very nice guy just need to keep in mind everybody s not a mechanic! More

Very helpful Alex was very helpful & knowledgeable with getting my car updated on its maintenance. Also, letting me know what's upcoming...he was awesome. I'll b Alex was very helpful & knowledgeable with getting my car updated on its maintenance. Also, letting me know what's upcoming...he was awesome. I'll be calling soon to finish getting my car situated. More

The agentor consultant that took care of my car was awesome!! Very knowledgable, respectful. . He explained everything to me and my car was serviced on time. He was slso very cheerful awesome!! Very knowledgable, respectful. . He explained everything to me and my car was serviced on time. He was slso very cheerful More

Awesome service didn't have to wait to long everyone was very friendly thank you for everything you do will tell my family and friends about Kia service very friendly thank you for everything you do will tell my family and friends about Kia service More