ALM Kia South - Service Center

Awesome! I was already having a stressful day when my car wouldn't start. I called ALM Kia South and told them my car was headed to them. I had a very nice g I was already having a stressful day when my car wouldn't start. I called ALM Kia South and told them my car was headed to them. I had a very nice gentleman named Alex on the phone. He was awesome! Throughout the day he kept me informed about my car while I was at work. Awesome customer service. He even called me on his day off while he was heading out for a vacation to let me know that my car was ready. How many people follow up with a customer on their day off? Very few. That is usually handed off to someone else that is at work. Alex is one in a million in my book. I am very grateful for the Awesome Customer Service that I received from Alex. The whole staff overall was great. I really appreciate all the time and attention that was given towards my car to get it running again. More

Awful. Schedule appointment to be told have to wait hour and half because everyone decided to come at once. Actually waited 2hours. It was a terrible experience. and half because everyone decided to come at once. Actually waited 2hours. It was a terrible experience. More

During the service I received my hubcap was reported During the service I received my hubcap was reported missing. I called my services manager sent pictures and no one has responded. It’s been more t During the service I received my hubcap was reported missing. I called my services manager sent pictures and no one has responded. It’s been more than a week unbelievable More

I think you need to introduce yourself staff to another. I sent my daughter their last week to make a payment, and the front desk personal didn’t have a clue on who is Mr. Jones is. They told her that “we c I sent my daughter their last week to make a payment, and the front desk personal didn’t have a clue on who is Mr. Jones is. They told her that “we call him tk” like we are friends. I feel like in a business environment everyone needs to behave in appropriate manner. More

Reason for visiting was to replace the tail lights on their 2017 Kia forte It's always a pleasure the atmosphere is good and service their 2017 Kia forte It's always a pleasure the atmosphere is good and service More

Staff is very informative, personable, and professional. I have enjoyed talking with Henry in the service dept.(unsure of his last name) I recommend ALM Kia South I have enjoyed talking with Henry in the service dept.(unsure of his last name) I recommend ALM Kia South More

My service rep was professional and personable. He got me in and out the door faster that he said he would. I am extremely satisfied and will return. in and out the door faster that he said he would. I am extremely satisfied and will return. More

Too much to write , I’m still waiting on a call for the body shop for a repair / small damage to car ! Also cat has been there for same issue 3 times body shop for a repair / small damage to car ! Also cat has been there for same issue 3 times More

The dealership is very professional. They are courteous and friendly. The staff try to get the job done as quickly as possible. Alm also offers great incentives. and friendly. The staff try to get the job done as quickly as possible. Alm also offers great incentives. More

Tonya W. Great customer service. Service Advisor was very friendly and pleasant. The wait was shorter than I'd expected. From a scale of one to ten, ten being Great customer service. Service Advisor was very friendly and pleasant. The wait was shorter than I'd expected. From a scale of one to ten, ten being the best, the waiting area is a 15 compared to the original KIA of Union City Dealership. More