ALM Kia South - Service Center

Be ready for your customers appointments There was only one person there when we arrived. She said everyone was running late due to being out for Cinco De Mayo. They showed up 30 minutes AF There was only one person there when we arrived. She said everyone was running late due to being out for Cinco De Mayo. They showed up 30 minutes AFTER our scheduled appt. More

Thank you for taken care of my vehicle and I will be back😀🙏 and l let my friends know who take my car and I have no worries. back😀🙏 and l let my friends know who take my car and I have no worries. More

Very Poor Customer Service = I waiting quite some time for someone to greet & assist me. When a gentleman finally came out of the shop, he had a dry, short, abrasive tone and seemed mad that he had to hel for someone to greet & assist me. When a gentleman finally came out of the shop, he had a dry, short, abrasive tone and seemed mad that he had to help me. While getting a repair quote, he gave me rude interaction, no eye contact and nothing welcoming for me to return there to do the work. Even my small talk and humor didn't change his "mean demeanor". #Negative Energy ~ I received no positive professional interaction. (not a pleasant person to interact with) No greeting at the beginning and nothing when he completed the quote. He did not want to serve me! TBH, I purchased my car @ KIA of Union City years ago and always drive there for my car needs. But I live in Morrow for some time now. So, I thought I'd try this KIA minutes from my home. #Will Never Return To KIA SOUTH. * * IT IS WORTH THE DRIVE TO KEEP GOING TO ALM / KIA UNION CITY; where I am greeted immediately and through out the process staff members smile & greet me. (Love Union City snacks while you wait, walk you to your car and a nice car wash too.) - DO BETTER KIA SOUTH! = This place needs to learn from KIA Union City how to treat customer!!! I had a very Unpleasant Experience. More

Great Service Wes Overton was very helpful with getting my car serviced in a efficient & timely manner. He also assisted me in future service that I will need for Wes Overton was very helpful with getting my car serviced in a efficient & timely manner. He also assisted me in future service that I will need for my car. He was very courteous and personable. More

The organization at this dealership is seriously lacking. Once the sale is complete the customer service drops drastically. Each time you walk through the doors there's a minimum of hour wait. I waited over Once the sale is complete the customer service drops drastically. Each time you walk through the doors there's a minimum of hour wait. I waited over 2.5 hours for an oil change. More

Great customer service from service department especially Hunter. Great way of communicating with customers. However, the rental department was not so pleasant. I was told I was being difficult because I had Hunter. Great way of communicating with customers. However, the rental department was not so pleasant. I was told I was being difficult because I had questions about why were they using Dekalb county taxes instead of Fulton County. He didn't know my answer so he decided I was difficult. I will not rent a car from there anymore. More

Hunter was extremely professional and was concerned about my needs for my car. He went above and beyond to get the part that was needed for my vehicle. I look forward to working with Hunter again due to his my needs for my car. He went above and beyond to get the part that was needed for my vehicle. I look forward to working with Hunter again due to his knowledge, concern, and top of the line customer service. Good job for hiring Hunter at this location. He is a great asset to the company. More

I am not sure what others have experienced but I am not impressed so far with ALM’s Service Department. I can’t even get the Service Department to send me a book and I have a new car! The Sales department impressed so far with ALM’s Service Department. I can’t even get the Service Department to send me a book and I have a new car! The Sales department is the only reason whyI gave it a 3 out of 5- they get a 5 Star rating. More

Didn’t appreciate the way the manger handled my service.I had a coupon that he never bothered to take time to look at or honor, had a coupon that he never bothered to take time to look at or honor, More

Went in for a struts expecting to pay an arm and a leg, not the case! Very affordable with food service! Thanks so much Jonny! not the case! Very affordable with food service! Thanks so much Jonny! More