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1,322 Reviews of ALM Kia South - Service Center
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Verified Customer
April 05, 2021
It was not so much the dealership, which I had very little interaction with, but as is often the case, it was a person, Service Advisor Aaron Austin. His professionalism and courtesy would make me feel little interaction with, but as is often the case, it was a person, Service Advisor Aaron Austin. His professionalism and courtesy would make me feel very comfortable in recommending ALM to others as well as making it my service facility of choice. The value of someone like him in this climate that always seems short on customer service, is immeasurable. More
by hecklerhomes
Employees Worked With
Arron Austin
April 05, 2021
This was not a very satisfactory visit to otherwise past satisfactory experiences. Arrive about 1045 and told the Service Advisor (MS Lorna Walden) that I thought the battery had died, since it was almost satisfactory experiences. Arrive about 1045 and told the Service Advisor (MS Lorna Walden) that I thought the battery had died, since it was almost 6 years old. MS Walden came to me in the waiting room and confirmed that the battery was dead. She then asked if I would rather have an after-market battery or a KIA battery. I chose the KIA battery. Later MS Walden told me my car war ready. Looked under the hood and found an after-market battery. MS Walden asked me to go back in the waiting room while she had the situation remedied. Once again MS Walden came into the waiting room and told me the vehicle was ready. Once again checked the battery and it was as I had asked for (a KIA Battery). THREE HOURS AND 15 MINUTES IS JUST TOO LONG FOR A DEALER EQUIPED FACILITY. Returned home and decided to check the fluid in the battery as it was the type of battery that was not sealed. Found that each of the six cells required about 2 ½ ounces of distilled water. Evidently the Maintenance technician (Andre Thelwell) did not determine if the new battery was correctly filled. More
by MILANIJAM
Employees Worked With
Nicole Anokam
April 05, 2021
Shaq ny salesman is awesome . He goes above and beyond for his customer. The whole experience has been really outstanding this far. I am extremely pleased. for his customer. The whole experience has been really outstanding this far. I am extremely pleased. More
by ndrsavannah
Employees Worked With
Shaq, Erika Wallace
March 28, 2021
The service was excellent and friendly I will truly appreciate this company and will recommend to all oy friend thanks you for your help ALM. appreciate this company and will recommend to all oy friend thanks you for your help ALM. More
by Rogerlovett40
Employees Worked With
Erika Wallace
March 25, 2021
Very pleased with my recent visit. Everyone from service advisor (Karissa Hobbs) to the technician (Joshua Beamon) work well to give prompt and excellent service and support. I look forward to my next visi advisor (Karissa Hobbs) to the technician (Joshua Beamon) work well to give prompt and excellent service and support. I look forward to my next visit. More
by rudyfraz
Employees Worked With
Karissa Hobbs and Joshua Beamon
March 23, 2021
The customer service was excellent also timing wasn’t bad. I asked to make sure all fluids was topped off and they weren’t even though the paperwork said it was. bad. I asked to make sure all fluids was topped off and they weren’t even though the paperwork said it was. More
by salena_byrd
Employees Worked With
Jawon Shaw, Stacy Brown, Benjamin Rieves
March 23, 2021
I went in with engine problems concerning my 2012. Kia I went in with engine problems concerning my 2012. Kia Sorento and was very happy when they said they were going to replace all bad parts of the engi I went in with engine problems concerning my 2012. Kia Sorento and was very happy when they said they were going to replace all bad parts of the engine. The service guy Aaron I think was his name was very accommodating. I needed a replacement car because this was my only vehicle. He was on the lookout for me to get a courtesy cart. I only had to go a week without a car and then I was able to drive the courtesy until my car was fixed which was about a month. Overall service was superb. More
by vpillette
Employees Worked With
Aaron
March 23, 2021
Tera in Service is WONDERFUL!! Every time I go she show’s me GOOD customer service!! I will be returning and tell people about Kia service department in Union City. me GOOD customer service!! I will be returning and tell people about Kia service department in Union City. More
by LATONYAECHOLS0
Employees Worked With
Tera
March 22, 2021
I had a good experience. The only thing I would add would be more free snack options. Tara and the service team were great and got my car working much better. be more free snack options. Tara and the service team were great and got my car working much better. More
by STARLYTE1982
Employees Worked With
Tara
