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1,260 Reviews of ALM Kia South - Service Center
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June 09, 2021
Great service , knowledgeable and friendly staff ,Jason my advisor was patient and answered all my questions ,my car had a recall issue and they need a coupled of days to be worked on so they ,Jason my advisor was patient and answered all my questions ,my car had a recall issue and they need a coupled of days to be worked on so they put me in a rental were Hammond was great and had me in and out of his rental office and in a car in under 10 min ,Thanks guys my experience was wonderful. More
by valleystream747
Verified CustomerEmployees Worked With
Jason and Hammond, Tyrone Duncan, Stacy Brown
June 08, 2021
Purchase a 2020 Dodge Durango. Gave me the run around about fixing my lift gate… Mr. Elder got involved and got it fix the following week … Still waiting on collision to call about some deep scratches an about fixing my lift gate… Mr. Elder got involved and got it fix the following week … Still waiting on collision to call about some deep scratches and a dent...... And still waiting.... More
by Mlkidd3
Employees Worked With
Kevin elder , Rianna Carter
June 06, 2021
Had some issues at the beginning, been trying to get my vehicle in since March and had to be rescheduled three times, but once it was in Jason was great about the whole process. He was very communicative t vehicle in since March and had to be rescheduled three times, but once it was in Jason was great about the whole process. He was very communicative throughout the process. Only thing that was wrong was when I picked up my vehicle and driving back home my wife, who was following me, said my left brake light and blinker were out. So I had to go to the parts store to get the bulbs. So other than that it was a good process. More
by SCOTT.HELMS39
Employees Worked With
Jason
June 04, 2021
Very unprofessional and disappointed with Aaron and the Service Manager Mike. 8 days with no diagnosis on vehicle. Never received a call and I did called several times with no response on the status of my Service Manager Mike. 8 days with no diagnosis on vehicle. Never received a call and I did called several times with no response on the status of my car. End up picking up the car and took it to another dealer for service. So sad. More
by Jose
Employees Worked With
Aaron and Service Manager Mike.
June 02, 2021
I had the worst experience of my life dealing with your dealership. It is now June and I finally got my car. I brought my car to the dealership in February. I spent months in a rental car that I had to pay dealership. It is now June and I finally got my car. I brought my car to the dealership in February. I spent months in a rental car that I had to pay for. Last month I was told my car was fixed. I turned in my rental and it was not. The actual manager was oblivious to what was going on with my car. I am currently driving in the car and I still feel it is not riding correctly. I am taking it to another server to get my breaks done and find out why it is now idling so high. When driving on the highway it starts it like goes out of gear. I have my lawyer working on dealing with the 18 wheeler that hit my daughter and I in this car and now I think that this vehicle is unsafe for my little ones. I do think that this is negligence. I figured the smartest thing to do is ask my lawyer. I have tried to be patient but I was lied to. The same marks on the parts that he said were replaced. I have proof that he did not replace the parts. He said the car was all fixed and tha it was safe. I drove it home and within a half of a mile I was having problems. This was an expensive, difficult, and time consuming, horrible time. I am not going to ever suggest that anyone go to Kia. More
by MOSLEYEMT
Employees Worked With
Jim
June 01, 2021
Tam was amazing with answering concerns I had and with setting up my appointment. The service team is awesome. It didn’t even take them an hour to get my vehicle ready, great workers! Amazing customer ser setting up my appointment. The service team is awesome. It didn’t even take them an hour to get my vehicle ready, great workers! Amazing customer service here! More
by Nicoleschex
Employees Worked With
Tam
May 27, 2021
Horrible service center. I bought a new car from the dealership and the headlight was very misaligned, making it unsafe to drive at night. I made an appontement and dropped my car off for 3 days. On day dealership and the headlight was very misaligned, making it unsafe to drive at night. I made an appontement and dropped my car off for 3 days. On day 3 they called me to tell me that the headlight was never misaligned to begin with. Only come here if you like driving at night with only one working headlight More
by User1212
Employees Worked With
May 19, 2021
I am very pleased with the location and the fast service. I was so glad that I was able to schedule my preferred time as opposed to their time. I was so glad that I was able to schedule my preferred time as opposed to their time. More
by thicksii
Employees Worked With
Jason Fallowfield
