ALM Kia South - Service Center

horrible place 2 go very unprofessional, rude service manager name "Mike" unorganized service reps never answer calls met many unhappy customers there when i went manager name "Mike" unorganized service reps never answer calls met many unhappy customers there when i went More

Customer service was amazing...glad I chose Kia, the service is too notch.... service is too notch.... More

Customer service was great.i love this dealership. My next will be from here. next will be from here. More

ALM provided quality customer service and my issue was quickly resolved. quickly resolved. More

Kia of Union City service dependent was easy to work with.. Great service was in and out within an hour. Jason and the service department are amazing. with.. Great service was in and out within an hour. Jason and the service department are amazing. More

They promise me that they would fix a couple of things on the vehicle if I purchase. Three months later I’m still waiting on a phone call. I even have paperwork signed by management stating the issues they s the vehicle if I purchase. Three months later I’m still waiting on a phone call. I even have paperwork signed by management stating the issues they supposed to fix. Every time I get in touch with somebody they always give me the run around. This was my first time purchasing an vehicle from a dealership. KIA south the worst experience ever with me More

I took car to ALM Union City in March 2021. Well, one month and $1100 later, my engine DIED due to a recall. First and foremost, I was charged for unnecessary services just to fill the servicemen's pocke month and $1100 later, my engine DIED due to a recall. First and foremost, I was charged for unnecessary services just to fill the servicemen's pockets. I was tossed Kia's customer service to seek out a refund, but as a sales manager I already know that is a total waste of time. A week after my new engine was installed, my car died again. This time, the fixings were not tightened for the battery which my father had to go out on a limb to fix on his own. Lastly, they tried to charge me an extra $110 (which I did not pay, due to the salesman "forgetting to charge" me, another bogus charge in my book) to install a new drive belt to correct the air conditioning. Although it was installed (along with the new engine), my ac was still not running properly, resulting in me going to an outside mechanic. I will NEVER return to ALM Union City, and I have nothing nice to say about it at all. I miss the old KIA of Union City where I purchased my car brand new back in 2014. It has been shot to xxxx since it teamed up with ALM!! Never again!! More