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ALM Kia South - Service Center

Alpharetta, GA

4.0
1,260 Reviews

1,260 Reviews of ALM Kia South - Service Center

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August 08, 2021

Service Manager, Service Writer and greeters are all very friendly and professional. This dealership service department goes over and above to help solve service issues. They quickly got my windshield repl More

by denise.griffith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Falanga, Dylan and Tara and Jason
August 04, 2021

Fast and courteous service. I am very happy with the service received. They did exactly what I asked and contacted me when the job was complete. More

by ALBSMI
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Aug 04, 2021 -

ALM Kia South responded

Glad we took care of you! we look forward to your next visit Jerry Howell General Manager

July 26, 2021

This dealership has been the worst dealership I’ve encountered so far. I ignored the red flags from the beginning and I wish I hadn’t. Seriously considering just leaving Kia altogether. This particula More

by inchilds
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dennis Neblett
Jul 26, 2021 -

ALM Kia South responded

Sorry to hear this, please send me an email so that I can become involved. My email address is jhowell@almkiasouth.com. I look forward to resolving this swiftly jerry Howell General Manager

July 21, 2021

They are scammers , Worst place to buy a car. Whole staff is to worried about themselves and covering eachothers behind . The best interest is not for the customers. 10 out of 10 do NOT recommend! Even the G More

by Nicole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jawon Shaw
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Howell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Micheal , Karissa, Tyrone Duncan
Jul 21, 2021 -

ALM Kia South responded

Sorry to hear you feel this way. Jerry Howell general Manager

July 15, 2021

Let's just say I left a big constructive complaint and haven't heard back. Terrible dealership now. Never called us back and ultimately didn't want to do warranty work More

by PLUNKPEACH
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service dept
Jul 16, 2021 -

ALM Kia South responded

Sorry to hear you have had an issue. Of course we would like to hear about it. Please email the details to me so that I can review, my email address is jhowell@almkiasouth.com Jerry Howell General Manager

July 15, 2021

Great customer service.looking forward to the next one.they took great care of my car. And it smelled great when I got back in it More

by MPEOPLES17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Peoples, Stacy Brown
July 10, 2021

Courtesy excellent, informed in timely manner about repairs and information given quickly about car being ready Quickly got car and repairs done well Overall excellent More

by BECKMANGH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maintenance
Jul 12, 2021 -

ALM Kia South responded

Glad we could assist you! we look forward to your next service. Jerry Howell

July 07, 2021

Received warranty work, patch up read bumper, paint already starting to bubble. Had to go back multiple times bc job wasn't completed at first More

by jrdurha311
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
New body shop manager
Jul 07, 2021 -

ALM Kia South responded

Sorry to hear you had a bad experience. I assume the work is completed, if not let me know. My email is jhowell@almkiasouth.com Jerry Howell General Manager

July 01, 2021

I love the attitudes in the building. However, they missed out on a 5 star because they forgot to top off my fluids at my service appointment. Human error is ok tho. Would still recommend! More

by L.A.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicole Anokam, Rianna Carter, Shakeem McMillan, Jayda Benos
Jul 01, 2021 -

ALM Kia South responded

Darn we look forward to your next visit to get it right! Thank you for understanding, if you are in the area drop in, I will have your fluids topped off! Jerry Howell General Manger

Jul 01, 2021 -

L.A. responded

Will do. Thank you so much!

June 30, 2021

Very unprofessional. They don’t answer the phone, when they did answer the phone the call was disconnected before I was about to get an update about my car. More

by jasminedaeshawna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Erika Wallace
Jun 30, 2021 -

ALM Kia South responded

Sorry to hear you had an issue with our phones. We will look into this ASAP Jerry Howell General Manager

Jun 30, 2021 -

jasminedaeshawna responded

Thank you I am still waiting on a call from one of the people in your service department. I still don’t have an update about my car. I don’t know if they have looked at it out not.

Jun 30, 2021 -

ALM Kia South responded

If you would like my assistance please email the owners information to me at jhowell@almkiasouth.com, I would be happy to help Jerry

Jun 30, 2021 -

jasminedaeshawna responded

I sent you an email.

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