Back

ALM Kia South - Service Center

Alpharetta, GA

4.1
1,259 Reviews
Today: 7:00 AM - 7:00 PM Open Now
View All Hours

1,259 Reviews of ALM Kia South - Service Center

Sort by
September 22, 2021

After the scheduled Maintenance Service, my car is no more driving smoothly. a. the brake could barely stop and it makes loud sound. b. the sound of the car is loud when the engine starts and whil More

by mojisolamajao
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Maintenance Dept.
Sep 24, 2021 -

ALM Kia South responded

Please bring the car to us, if it is something we did we will repair.

September 07, 2021

Terrible customer service, collision center returned my car in a worst shape than what I dropped my car for cosmetic work to be done. Never done/completed was was promised when dropped off and the whole ex More

by d_relsolomon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jawon Shaw
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stacy Brown
Sep 07, 2021 -

ALM Kia South responded

Sorry you feel this way. We completed what was due to you per your we owe, that is why we have those to show what we owe you and you owe us.

September 04, 2021

Salesman was great, rating and comments are not on him. The car came with aftermarket wheels and the wheel lock key was never produced by mechanics and Management never returned my calls. Had to break off More

by afrontera
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kavonte
Sep 06, 2021 -

ALM Kia South responded

We apologize you had an issue with the vehicle.

September 03, 2021

The collision center suck. U have to call to check on your car, the service dont trust them, they just don't care. We're done with this company. Brought our brand new charger 392 in for cosmetics and got More

by Daviscdavis11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Peoples
Sep 03, 2021 -

ALM Kia South responded

Sorry we let you down, not how we typically operate. We will take your advise and share with the team

September 03, 2021

I brought my 2016 Kia Optima in to service for my a/c not blowing cold like it should. When the technician brought my car back it was blowing ice cold. Much needed with this heat. Thanks to the technician wi More

by Bluebunny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Sep 04, 2021 -

ALM Kia South responded

Glad you are Cool! we love helping people!

August 29, 2021

The service rep was very informative and professional- she is really perfect for the business👍🏽And she had such a calming personality that keeps the customers at peace from being agitated as they wait. More

by Ms Dee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
Aug 30, 2021 -

ALM Kia South responded

We try especially hard to please everyone. We look forward to your next visit! Stay safe Jerry Howell General Manager

August 27, 2021

I’m disappointed with the level of communication and service. They’ve had the parts for the repair for over two weeks and haven’t yet begun. More

by Raycosten
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jason Peacock
Aug 28, 2021 -

ALM Kia South responded

We understand your situation, however there are others ahead of you. We will get to your vehicle, please be patient. Jerry Howell General Manager

Aug 28, 2021 -

Raycosten responded

I think 7 weeks is being patient since I was told it would take 5 weeks. Then told 2 weeks ago I would have my car in less than 2 weeks.

Aug 30, 2021 -

ALM Kia South responded

I will have our service manager reach out to you today.

August 17, 2021

Everyone was great and super helpful! The service team is one of a kind, especially the service manager! I will always come to them for service! More

by Adrienne.koppen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Falanga
Aug 17, 2021 -

ALM Kia South responded

Great news, glad we could assist you! Look forward to your next visit. Jerry Howell General Manager

August 08, 2021

They fixed the motor in my car window very quickly and efficiently. It was done in a hour and a half which was a lot faster than I expected. More

by kaekay2k16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carissa
August 08, 2021

Service Manager, Service Writer and greeters are all very friendly and professional. This dealership service department goes over and above to help solve service issues. They quickly got my windshield repl More

by denise.griffith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Falanga, Dylan and Tara and Jason
...
42
...