ALM Kia South - Service Center

Horrible service and horrible communication. They kept our car for 5 months and fixed nothing. They kept sending us emails that it was repaired and they never fixed anything. One time we came to They kept our car for 5 months and fixed nothing. They kept sending us emails that it was repaired and they never fixed anything. One time we came to see what was going on and they told us “a part was missing” and asked us where it was. We explained nothing was missing when we dropped it off. They later found it in their mechanic shop area. We felt with over 3 managers and 5 specialist. Every-time we got a new promise but nothing was ever fulfilled. We had to call corporate twice. It was a horrible experience. To the point I don’t ever buy another Kia again. Just to be sure I don’t have to deal with them. I absolutely hated dealing with them. They never picked up the phone. They never called when they said they would. Everytime I wanted some king of update, I had to drive an hour up there everytime to talk face to face because they never called back or picked up the phone. Just horrible. More

As soon as I walked through the door I was greeted. My service did not take long either. The store was clean and my service advisor Mr.Brooks was extremely friendly and helpful My service did not take long either. The store was clean and my service advisor Mr.Brooks was extremely friendly and helpful More

They are all lazy in my opinion. Nothing gets done right. would not recommend to anyone. Nothing gets done right. would not recommend to anyone. More

I’ve needed Jimmy to call me back about the engine replacement through voicemail and through Tracie R. No luck. I understand you’re busy but this is as if you can care less about the service needs of replacement through voicemail and through Tracie R. No luck. I understand you’re busy but this is as if you can care less about the service needs of customers. More

I appreciate the service and ensuring I got in and out when I didn’t have an appointment! when I didn’t have an appointment! More

Speedy and excellent customer service. Tracy was friendly and immediately as I arrive she came out to greet me and address my concern. Tracy was friendly and immediately as I arrive she came out to greet me and address my concern. More

My advisor had great customer service and was very helpful. Definitely will be back for service. helpful. Definitely will be back for service. More

The customer service was outstanding. Jeril was very helpful. I got an oil change and it was done in a timely manner. Jeril was very helpful. I got an oil change and it was done in a timely manner. More

Great service. Got what I needed in a great amount of time. Will be back Got what I needed in a great amount of time. Will be back More

Great service and very fast would defiantly comeback for all my service needs and recommend them all my service needs and recommend them More