ALM Kia South - Service Center

Worst customer service experience ever. They had my car over 2 weeks. My service advisor only ever contacted me twice, both times incorrectly telling me repairs had started (they hadn’t) or They had my car over 2 weeks. My service advisor only ever contacted me twice, both times incorrectly telling me repairs had started (they hadn’t) or that repairs were being completed (they weren’t). I had to call over a dozen times, leave multiple voicemails, just to get any accurate update on my repair. I will NEVER set foot on that place again. EVER. More

I have had nothing but excellent service from day one when I purchase my car. I have not had bad service. when I purchase my car. I have not had bad service. More

Alex Kelly was great. He met me when I arrived and serviced my car quickly. He met me when I arrived and serviced my car quickly. More

For 2 hours I called and no one answered, I left numerous messages for Marco to call and never had a returned call. My car was delivered yesterday by a tow shop truck. No one called to confirm that the tr messages for Marco to call and never had a returned call. My car was delivered yesterday by a tow shop truck. No one called to confirm that the truck was delivered! More

The advisor Name Pickle was very helpful and great customer service. Great job Alm Kia! customer service. Great job Alm Kia! More

Before I came to get maintenance done on my car, my tire pressure light came on for one of my tires. I got air in the tire and the light went off. After that I came to KIA ALM to get an oil change, a multip pressure light came on for one of my tires. I got air in the tire and the light went off. After that I came to KIA ALM to get an oil change, a multipoint inspection and a tire rotation. The next day, my tire pressure light came back on for the same tire in the same position. Which means a multipoint inspection and tire rotation could not have been done. If I can’t trust that the mechanics are actually doing the service that is very concerning. Now I’m concerned for my safety driving the car, as I purchased a maintenance package with KIA when I bought the car and I receive all of my maintenance here. More

They were helpful and getting me what I needed at the time. The oil change was no hassle at all to me. Came in dropped the car off and waited in the lobby. time. The oil change was no hassle at all to me. Came in dropped the car off and waited in the lobby. More

Although an appointment was scheduled when I arrived, no one wanted to check my vehicle in for service. Not until almost an half an hour later when I walked to several doors, then my car was checked in. How one wanted to check my vehicle in for service. Not until almost an half an hour later when I walked to several doors, then my car was checked in. However I was appreciative that the dealership honored my last VIP service and oil change. More

Disappointed . scheduled for 7 :30 waited until I complained at 9:00 . Told the filter had to ordered. Late for work Left around 11 am scheduled for 7 :30 waited until I complained at 9:00 . Told the filter had to ordered. Late for work Left around 11 am More

The staff were very sweet and very outgoing they got my car handled in no time .. thank you for a wonderful experience car handled in no time .. thank you for a wonderful experience More