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ALM Kia South - Service Center

Alpharetta, GA

4.1
1,281 Reviews

1,281 Reviews of ALM Kia South - Service Center

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August 17, 2022

My car no longer works after you all did my oil change and I keep calling and trying to get you guys to fix it for free because it was working before and the service manager was fired after so I know some More

by cjanthony23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure
Aug 17, 2022 -

ALM Kia South responded

We will be happy to look at your vehicle for you. Please bring the car in, we will review the vehicle and then we can discuss what is wrong. Look forward to assisting you

Aug 17, 2022 -

cjanthony23 responded

You guys had my vehicle for the last 4 months

Aug 17, 2022 -

ALM Kia South responded

We do not know why your vehicle is not running. If you bring it to us we will look at it, we can not diagnose the vehicle without seeing it in person.

Aug 20, 2022 -

cjanthony23 responded

You guys have there already the service manager was fired because my car got messed up my tag number is CMV1475 Kia Forte It’s supposed to be fixed for free

Aug 22, 2022 -

ALM Kia South responded

Please send the last 8 of the vin number or the owners information to our GM jhowell@almkiasouth.com

Aug 22, 2022 -

cjanthony23 responded

Sent my VIN number over to that email

Aug 22, 2022 -

ALM Kia South responded

Sent part of the vin, we need the last 8 digits or the entire vin number

Aug 22, 2022 -

cjanthony23 responded

3KPF24AD3148166

Aug 22, 2022 -

cjanthony23 responded

Resent it to the email also

August 15, 2022

It was an easy, simple and smooth process to easily come in as a walk in and get my oil change. Also, the complimentary wash was thoughtful as well. Will definitely come back to see Maya since she took care More

by CHANJONES23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maya
Aug 15, 2022 -

ALM Kia South responded

Thank you we enjoyed helping you today. See you next time

August 09, 2022

Hire more people and hire QUALITY STAFF. I had to come to this place three times in a 2 month timeframe to get my brakes serviced properly. And have to wait 5-8 hours for the service to be c More

by CHERRELLESULLIVAN92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Saumil Bhatt
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2022 -

ALM Kia South responded

We appreciate your feedback, sorry you had to wait so long for a brake job. We will work on this issue.

August 05, 2022

Diagnostic Rates are unclear and exorbitant Service dept was not aware of my appointment Engine lubricant cap was left off More

by GIR999
Recommend Dealer
No
Employees Worked With
I do not know anyone name
Aug 05, 2022 -

ALM Kia South responded

Thank you for letting us know. We apologize and look forward to correcting this issue. Please reach out to Marco our service manager his email address is mjones@almkiasouth.com

August 04, 2022

Great experience in and out they handled me like a pro. Focused on me 100% More

by SBRASWELL69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maya in the service department
Aug 04, 2022 -

ALM Kia South responded

Happy we could help you today! Thank you for allowing us to help you.

July 28, 2022

I can tell they’re under new management. I love how they clean out your car after you get serviced. They’re very friendly! Service was wonderful! More

by TANESHAMOORE430
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I forgot the rep name
Jul 28, 2022 -

ALM Kia South responded

We enjoyed working with you today, thank you for coming in to see us. Sorry it rained today

July 22, 2022

As of early July, the collision/body shop is closed because everybody quit or was fired. Car repairs that were in progress have been sitting for months. The service manager has been saddled with tryi More

by thosga
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Marco
Jul 22, 2022 -

ALM Kia South responded

Please email your name, number to our GM @ jhowell@almkiasouth.com we are working through all of the vehicles in our body shop

July 21, 2022

Great experience, Paris always takes great care of me and my vehicle. She always makes sure I am knowledegeable about what is going on with my vehicle. More

by YOLANDAMORRISON1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paris
Jul 21, 2022 -

ALM Kia South responded

Thank you for stopping by today! We enjoyed helping you

July 20, 2022

Truly debating on whether to ever come back . Terrible service. Long wait time whether you schedule or walk-in. More

by VW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paris
Jul 20, 2022 -

ALM Kia South responded

We do apologize for the wait times, we are trying to assist everyone. We appreciate your patience

Jul 20, 2022 -

VW responded

Okay thank you for the response. What is the excuse for the terrible service ?

July 19, 2022

Professional and knowledgeable staff members in both the service department and sales. I appreciate the helpfulness of ALM SOUTH team. Keep up the good work! More

by demondburch313
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paris Angel
Jul 19, 2022 -

ALM Kia South responded

Thank you, we enjoyed helping you today! See you next time

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