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ALM Kia South - Service Center

Alpharetta, GA

4.1
1,256 Reviews

1,256 Reviews of ALM Kia South - Service Center

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April 21, 2022

Paris was awesome and service was quick I even got my military discount. Will def be back More

by SCOOBZ2003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paris
Apr 22, 2022 -

ALM Kia South responded

Thank you for your service. We love helping people, we agree with you Paris is awesome. We look forward to your next visit

April 18, 2022

Communication, timeliness and pricing are not strong suits, but they get the service done eventually. More

by VBJ769
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paris
Apr 18, 2022 -

ALM Kia South responded

Thank you for sharing, we will look into this issue.

April 13, 2022

Great Service always courteous and professional. They are prompt. Make you feel welcome! I will continue to use this dealership More

by DGRIFFITH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason
April 11, 2022

Service representatives are polite and expedient but repair time is lengthy with no comfort of waiting space for your service repair customers. It is a shame that your lack luster waiting room is shared More

by MARLENENELMS
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paris
Apr 11, 2022 -

ALM Kia South responded

Thank you for your feedback, unfortunately the waiting area is located in the best place possible. We agree with you if we could design a space for customers waiting for service we would incorporate the changes you have mentioned. Perhaps we will in the future

Apr 11, 2022 -

MARLENENELMS responded

Thanks for your prompt response. Your right, unfortunately the waiting area is located in the best place possible for now, which is horrible and unpleasant. It tells me that no forethought or consideration is given to your present customers and perhaps I will reconsider this with my car purchase in the future.

Apr 11, 2022 -

ALM Kia South responded

We located the lounge in the only place we could. We certainly respect your position, please understand ours.

Apr 11, 2022 -

MARLENENELMS responded

I do understand both positions, yours and mine. My option is to accept the my present place for repair or to check out other Kia service repair centers elsewhere to see if there are more comfortable options. I know that the decision of where to get service is mine and I will make it now that I know my options. Thank you for your response.

April 07, 2022

With each visit, I always receive quality customer service that is friendly, quick and reliable! More

by AHOGANBZE09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex
Apr 07, 2022 -

AHOGANBZE09 responded

With each visit, I always receive quality customer service that is friendly, quick and reliable!

Apr 07, 2022 -

ALM Kia South responded

Outstanding! We love helping our customers, see you next time until then stay safe

April 07, 2022

I feel as if the dealership gives good service as well and they do a great job on there cars More

by DONTEADAMS350
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Irian Jones, Stacy Brown, Nicole Anokam
Apr 07, 2022 -

ALM Kia South responded

Thanks for the kind remarks, we look forward to seeing you again. Next time time remember the stars 1 is not good 5 is excellent job? Until we see you again stay safe

April 01, 2022

Service was great. Waited for a shorter time than expected. Very informative service advisor. I’ll be back. More

by toni.redman1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rikkie Vance
March 28, 2022

They did quality work and the vehicle seems to be running better than it did before hand. I had to wait all day but the lounge is comfortable to wait and they kept me posted on time and costs More

by TURNERJBRYAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department only
Mar 29, 2022 -

ALM Kia South responded

Good to hear. Sorry about the wait. Glad we could assist you, stay safe

March 27, 2022

Every time I go there I’m treated like a valued customer. From the moment I walk through the door. I would recommend anyone who needs a car to visit this location. I’m at awe of the entire experience. More

by davidbuford88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Anokam, Marc Romage, Jasmine Branch
Mar 28, 2022 -

ALM Kia South responded

Thank you very much we Truly appreciate your business. See yo next time until then stay safe

March 26, 2022

Alex I think was his name is the best. Very attentive and nice.He made sure I was taken care of and happy. More

by KUTANAMOORE123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex
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