ALM Kia South - Service Center

As of early July, the collision/body shop is closed because everybody quit or was fired. Car repairs that were in progress have been sitting for months. The service manager has been saddled with tryi because everybody quit or was fired. Car repairs that were in progress have been sitting for months. The service manager has been saddled with trying to restart the operation at the same time as he is running the service department, but cannot find any experienced workers. They refuse to send partially-completed cars to other dealers to complete the repairs. They never answer the phone or return calls. It's a mess. More

Great experience, Paris always takes great care of me and my vehicle. She always makes sure I am knowledegeable about what is going on with my vehicle. my vehicle. She always makes sure I am knowledegeable about what is going on with my vehicle. More

Truly debating on whether to ever come back . Terrible service. Long wait time whether you schedule or walk-in. Terrible service. Long wait time whether you schedule or walk-in. More

Professional and knowledgeable staff members in both the service department and sales. I appreciate the helpfulness of ALM SOUTH team. Keep up the good work! service department and sales. I appreciate the helpfulness of ALM SOUTH team. Keep up the good work! More

Worst customer service experience ever. They had my car over 2 weeks. My service advisor only ever contacted me twice, both times incorrectly telling me repairs had started (they hadn’t) or They had my car over 2 weeks. My service advisor only ever contacted me twice, both times incorrectly telling me repairs had started (they hadn’t) or that repairs were being completed (they weren’t). I had to call over a dozen times, leave multiple voicemails, just to get any accurate update on my repair. I will NEVER set foot on that place again. EVER. More

I have had nothing but excellent service from day one when I purchase my car. I have not had bad service. when I purchase my car. I have not had bad service. More

Alex Kelly was great. He met me when I arrived and serviced my car quickly. He met me when I arrived and serviced my car quickly. More

For 2 hours I called and no one answered, I left numerous messages for Marco to call and never had a returned call. My car was delivered yesterday by a tow shop truck. No one called to confirm that the tr messages for Marco to call and never had a returned call. My car was delivered yesterday by a tow shop truck. No one called to confirm that the truck was delivered! More

The advisor Name Pickle was very helpful and great customer service. Great job Alm Kia! customer service. Great job Alm Kia! More

Before I came to get maintenance done on my car, my tire pressure light came on for one of my tires. I got air in the tire and the light went off. After that I came to KIA ALM to get an oil change, a multip pressure light came on for one of my tires. I got air in the tire and the light went off. After that I came to KIA ALM to get an oil change, a multipoint inspection and a tire rotation. The next day, my tire pressure light came back on for the same tire in the same position. Which means a multipoint inspection and tire rotation could not have been done. If I can’t trust that the mechanics are actually doing the service that is very concerning. Now I’m concerned for my safety driving the car, as I purchased a maintenance package with KIA when I bought the car and I receive all of my maintenance here. More